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Communicating In An Empathetic Response

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An empathetic response is an effective listening response to patients demonstrating understanding of their thoughts and feelings. It is an essential skill required by pharmacists as it helps them understand their patients well and communicate back in a way which builds care, trust and mutual respect. Communicating in an empathic way helps establish rapport and is an important component in a patient -pharmacist relationship. When I was working as a community pharmacist in my home country, one of my patients, Mr. Bilal came to the pharmacy and said, ‘’ I am tired of taking my thyroid pills every day. Sometimes I just wish if I could throw them all away. I mean, I can’t be taking them all my life.” My response at that time was, “You should keep

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