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Comcast Email: Case Study

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Ray ask if he can keep his Comcast email even his account from us is already disconnected. Customer said that he is moving to a different address and Comcast does not provide service there and he want to keep his email longer than 10 days atleast. CAE advised the customer that he can keep it for 30 days then everything will be deleted. Customer ask if he can get a prepaid internet or hotspot in the area and he is willing to pay. CAE put the call on mute then she unable to hear the customer on the other line after she came back.

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