To Ms. Chong and the Catchafire team:
I am a relationship-driven nonprofit professional eager to make an impact. I’m hoping to do that as a customer success associate at Catchafire.
As you’ll see in my attached resume, my most recent job was a program administration role with the New York City Leadership Academy. (I left that job in January to travel through Asia and Eastern Europe.) In that position, I managed processes and logistics for the coaching program, which pairs retired public school principals with current first-year principals throughout the city. A large part of my job was to support the coaches, effectively providing customer service. On a daily basis I fielded emails and phone calls, helping coaches to locate a tool or overcome a technical challenge. I enjoyed helping the coaches find an answer to whatever problems they encountered and I’d be excited to do the same for Catchafire’s customers. At NYCLA, I also had the chance to observe coaches in the field and provide practical, actionable feedback they could integrate into their coaching. I loved the process of observing a coach at work, finding his unique strength and then helping him to see ways he could leverage that strength. I like
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I started by launching a simple, web-based scheduling tool for coach meetings. I also worked with the data coordinator to develop and implement an online services-tracking tool to help build a record of a principal’s development. I reformed the coaching enrollment process and streamlined our program’s communications. At the same time, I helped write and edit communications materials for the external affairs team, because they needed some extra help. That is to say, I’m willing to pitch in anywhere help is needed. Part of what excites me about working at Catchafire is the chance to be part of a small team and contribute wherever I
As my professional history indicates, my commitment to providing outstanding service and the ability to build relationships with diverse populations, including children, teens, and adults, has been a hallmark of my career. I have consistently excelled as a reliable problem-solver and demonstrated initiative in utilizing technology to streamline processes. I know my insights, eye for detail,
Throughout my 3-year employment at Penn-Mar Human Services, I have assumed several different roles. After being hired for individual supports, I quickly transitioned into a group position as a Program Instructor, where I would be better able to utilize my unique skillset and grow professionally within the organization. After only a few months, I was promoted to a Program Instructor II, accepting greater responsibilities. In this position, I flourished
I am a transformation and lifestyle coach and I will be working in the community and online.
From all my research, the collaborative nature of the work at KPMG could be an incredible way to learn and prepare for my future professional career. I will bring my strengths as a natural leader and ease at working with and teams. Throughout my life, I have held leadership positions in most every activity in which I participated. Prior to starting college, I displayed my leadership donning the captain’s “C” on nearly every ice hockey team that I played for; from my first travel pee wee team through my years I captained Gonzaga College High School’s Hockey team in my junior and senior years winning back-to-back league championships, including Gonzaga’s only undefeated season in school history during my senior
I am a highly motivated individual with a thorough professional attitude that is necessary to work in a fast-paced environment. Having worked as a registration clerk, I have gained extensive enrollment experience working with members, while providing exceptional customer service on a daily routine. Preforming clerical tasks such as collecting member information, distributing prudent information to ancillary departments, reviewing members for eligibility and enrollment purposes have prepare me well for this position. As a go-to employee my ability
I had the wonderful opportunity of working with Lisa Williams. Lisa loves kids and volunteering in her community. Lisa has a six month old son. She has experience working at CVS Pharmacy and Century 21 as a supervisor. Lisa wants to pursue a leadership role at charter communication. Lisa has a tone that is very relatable and appreciative by her customers. She displays ownership on every call by being helpful and accountable. In addition, Lisa asks the right question to ensure she has the appropriate information needed to resolve the customers concerns. Some area of opportunity for Lisa are, utilizing her tools and resources to deliver the appropriate resolution. Lisa also needs to work on anticipating the customer's future needs without being
In my positions over the past 14 years, I have proven to be a successful educator, team member, change agent, and leader. I approach every
For more than six years I had worked for an Edmonton-based plumbing supply company. Despite rapidly advancing into a leadership role, and gaining valuable experience there, I have recently decided to move into a position that I am passionate about, and have focused my educational and work efforts on changing career paths. I am looking to transition into the non-profit sector, where I can make profound and positive impact on the lives of individuals.
The experience of coaching impacted me majorly, and helped to build my character to what it is today. This service project was not only extremely important to the community, it was also extremely important to me personally because I was able to express this love with young girls that were aspiring to follow my in footsteps. The pressure of having young girls look up to me in every aspect of life such as, cheerleading, academics, and character, added to the accountability of building my character to one that is desirable. Because I knew so many young girls were looking up to me, I made sure that I set the example that my five year old self once looked up
My Career Background: My background includes a history of customer service working in high volume call centers, case manager working with the mental ill and substance abuse clients, and developmental disable clients.
The lessons I have learned from serving as a cheerleading director and creating a new cheerleading program will certainly help me in the future. Not only can I use this in my personal life, but also in my professional life. For instance, these skills would be helpful for any club or business that relies on recruitment and or retention strategies as a way to draw in their members. My experience with questionnaires and advertising will help me, because I can determine the needs of future participates and increase the accessibility of a variety of programs. What I have learned will make me valuable for business that is looking for someone to help them increase their participation and grow their company through the use of flyers and information booths. I will be able to teach another program director how to use questionnaire results to form strategies that will make their program grow.
The organization I currently work for and have worked for in multiple capacities for the past two years is Residence Life at Colorado State. The school first opened its doors to students in 1879 and has grown to nearly 30,000 undergraduate students (The Story). Residence Life is a department of CSU that falls under Housing and Dining Services coordinated through the Palmer Center. The Director of Residence Life at CSU, Laura Giles, would be considered the CEO. There are many other important positions within Residence Life such as Assistant Directors for community development, academic initiatives, conflict resolution, student conduct
Utilizing my educational background, leadership experience, and strong work ethic in a professional capacity. Particularly, in management, community relations, and in public policy, in the non-profit
My prior experience as CoLab Administrator demonstrates my organizational and management skills as I ran a summer program for students ages 14-21. I have the ability to form relationships with a multitude of people from different ages and backgrounds. I maintained calendars and performed light bookkeeping. I’ve proof read materials before sending them off to be printed or emailed I’ve done everything from run errands to organizing the CoLab Showcase and analyzing data collected from student surveys, as well as pre-screening applicants for admission review.
I have worked in the ASES field for 10 years and have always had a goal of becoming an Associate Director, so that I can have a bigger impact and influence on my community’s youth.