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Catchafire Case Study

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To Ms. Chong and the Catchafire team:

I am a relationship-driven nonprofit professional eager to make an impact. I’m hoping to do that as a customer success associate at Catchafire.

As you’ll see in my attached resume, my most recent job was a program administration role with the New York City Leadership Academy. (I left that job in January to travel through Asia and Eastern Europe.) In that position, I managed processes and logistics for the coaching program, which pairs retired public school principals with current first-year principals throughout the city. A large part of my job was to support the coaches, effectively providing customer service. On a daily basis I fielded emails and phone calls, helping coaches to locate a tool or overcome a technical challenge. I enjoyed helping the coaches find an answer to whatever problems they encountered and I’d be excited to do the same for Catchafire’s customers. At NYCLA, I also had the chance to observe coaches in the field and provide practical, actionable feedback they could integrate into their coaching. I loved the process of observing a coach at work, finding his unique strength and then helping him to see ways he could leverage that strength. I like …show more content…

I started by launching a simple, web-based scheduling tool for coach meetings. I also worked with the data coordinator to develop and implement an online services-tracking tool to help build a record of a principal’s development. I reformed the coaching enrollment process and streamlined our program’s communications. At the same time, I helped write and edit communications materials for the external affairs team, because they needed some extra help. That is to say, I’m willing to pitch in anywhere help is needed. Part of what excites me about working at Catchafire is the chance to be part of a small team and contribute wherever I

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