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Case Study Of Wakaberry

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Introduction Wakaberry is a unique and interactive self-service, soft-serve frozen yoghurt bar; established in Durban, May 2011. They offer only the best 100% REAL frozen yoghurt, which is traditionally fermented. Wakaberry is the first South African frozen yoghurt brand to offer this unique self-serve concept that allows each customer to be the boss of their own creation. The affordable pricing and pay-per-weight system means that customers can have as much or as little as they like. Rhapsody’s restaurant is a chain of owner run, franchise operations, servicing the hospitality industry suitably focused on family orientation and the emerging cosmopolitan in Africa. I have chosen to do my research task on these two businesses because they are …show more content…

These methods are induction training, on-the-job training and off-the-job training. Jim Riley’s article also mentions trainings link to motivation. Induction training helps a new employee become productive as soon as possible. On-the-job training is a method where employees receive training while working at their workplace. Off-the job training is when employees are taken away from their workplace to be trained. This is a valid, reliable and useful source as Jim Riley lists methods of each type of training, what the training methods should include, and their advantages and disadvantages. It validates its point by giving factual examples of each type of training. I don’t see limitations to this article because it discusses the difference between on and off the job training which will help me to conclude the types of training between the two businesses. This article also states the advantages and disadvantages of the two types of training which will help me find the advantages and disadvantages in training on my chosen businesses. Training can be a strategy to improve retention in a business and it mentions how performance appraisals can add to staff retention and higher productivity which could be a possible

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