preview

Hallington Utilities Services

Decent Essays

Currently, Hallington Utilities Services (HUS) is functioning away from the vision of wisdom in the customer service. After reading the case, it displays that HUS has poorly implemented human resources practices. Firstly there has been a complete lack of communication and motivation within the company which has produced a negative impact on it (Vandenbroucke & Templer, 2006, p.6). Several poor human resources practices have contributed to this impact such as poor training, poor health and safety, inadequate compensation and benefits, and lack of promotion packages.
With proper training, employees can gain an adequate knowledge concerning their field and attain more skills which will be beneficial not only for them but also for the success …show more content…

Colin Moore who has been employed as mail sorter with HUS for over eight years finds compensation a major concern (Vandenbroucke & Templer, 2006, p.13). The system within HUS is outdated, and there is the absence of reward programs. There is no proper description of the employees pay rates due to which they are keen to find the job outside (Vandenbroucke & Templer, 2006, p.13). There are also poor health and safety practices existing in HUS. It has lately seen 17 percent rise in health and safety and 14 percent rise in lost time incidents (Vandenbroucke & Templer, 2006, p.14). In tally to these pieces of evidence, there have been six frostbite related issues in the past winter (Vandenbroucke & Templer, 2006, p.16). These events could have been prevented if proper service quality and training had been provided. For example, when the first frostbite injury occurred if it had been properly recorded and management had created avoidance measures, the other five injuries would have been …show more content…

Today, the human resource has developed more than those functions. HRM needs to launch and maintain cordial relations between management and the employees (Bhatt, 2014, para.1). It needs to design a system that not only protects employees’ benefits but also preserve their legal rights. Also, it needs to help workers in managing their career plans by providing them proper and accurate training and guidance (Bhatt, 2014, Objectives of HRM section, para.1). It needs to construct and endorse ground-breaking cultures and beliefs that help in the growth and success of the

Get Access