BARCLAYS: MATT BARRETT’S JOURNEY – WINNING HEARTS AND MINDS I. DISCUSSION QUESTIONS, CASE INTRODUCTION AND KEY POINTS Introduction The case covers the introduction of Matt Barrett as CEO of Barclays and the changes he introduced to the organization to maintain its competitive position within the retail financial services industry. In an increasingly competitive environment, Barclays is losing ground due to its lack of data-driven actions and small global presence. The case outlines the actions taken by Barrett to transform some of the key characteristics of Barclays’ corporate structure, and concludes by presenting the challenge he will face in getting management buy-in in order to implement his vision. The key challenges that Barclays …show more content…
2. 3. 4. 5. Threat of New Entrants (or barriers to entry) Supplier Power Threat of Product Substitutes Buyer Power Intensity of Rivalry Discussion Question 2: Use Porter’s Five Forces Model to analyze the retail financial services industry in the UK. Given this analysis, is the industry attractive or unattractive? The below Porter’s 5 forces analysis shows that the retail financial services industry in the UK is a potentially attractive industry due to low threat of new entrants, supplier power, and substitutes. On the other hand, medium buyer power and high rivalry within the industry could inhibit return possibilities. Threat of New Entrants (or barriers to entry): Low High infrastructure costs Barclays has high brand recognition within the UK, less so in its other markets BARCLAYS |3 BARCLAYS: MATT BARRETT’S JOURNEY – WINNING HEARTS AND MINDS Regulatory and security issues make market entry complicated for smaller players NOTE: Mergers of existing banks, if considered ‘new entrants’, must be addressed given the consolidation trend existing in the market. Smaller regional banks could pull customers away from Barclays if they were to merge and offer more extensive services but retain local roots and connections. Supplier Power: Low Switching costs among IT suppliers low in a fragmented industry Threat of Product Substitutes: Low Traditional, paper based, systems have become outdated and are no longer feasible. Asset
Accenture (2013) “Banking industry in UK and Ireland faces growing challenge to re-engage customers, according to Accenture survey” [online]. Available from:
In this section, there are two different case studies which is Lloyds Bank Group and the Deloitte. These two cases indicated that how the companies have been confronting the gender issues, while carrying the employee selection function and to what extent the female has been successful in ensuring the desired objectivity.
CIBC has focused its core business on retail and business banking, wealth management, and whole sale banking. They have shown a proven track record of providing there customers with financial services and advice through a group upwards of 1100 branches worldwide. Strategies CIBC has portrayed is to continually find new ways to enhance the experience of the client and to stimulate safe revenue growth. CIBC has put emphases on creating deep meaningful relationships with all clients, constantly trying new ways to improve service and sales prospects and to create relationships with new clients while retaining existing clients for a long period of time (CIBC).
Barclays Bank, one of the biggest multinational banking and financial services companies in the world, headquartered in London. Barclays is the oldest bank of British, and it has a long history more than three hundred years, which can be traced to 1690. Barclays is the first bank in the world that owns the Automatics Teller Machine, and issued the first Visa card in 1966 and the first debt card in 1987 of British. Up to 2012, Barclays was the seventh biggest bank in the world with the total asset of £1.49 trillion.
You need massive arrangement to compete with the big players, adding that knowledge is a critical component. In spite of that, Capitec was able to turn its beginner status to its advantage. “Most banks inherit their structures, which have been changed
Porter 's five forces framework assesses the competitive pressures a company faces within the industry. The five forces of competitive pressure include: competition from rival sellers, competition from potential new entrants to the industry, competition from producers of substitute products, supplier bargaining power and customer bargaining power. The model helps us determine the strength of competitive pressures and profitability of an industry. [3]
Barclays comprehensive portfolio of businesses and expertise in the financial markets attracts me as it is a world of opportunities for a person like me who is full of hunger learn and grow
As it was found in one instance, the current developments in 2003 have created several new technology based solutions for banking services. Considering the emergent approach one again means that this is the nature of strategy that Barclaycard must consider carefully as it presents a completely new direction for the organization.
Barclays also operates in many other countries across the world, where it is a provider of services to multinational companies and financial companies. “The Woolwich” and “Woolwich” are trading names that Barclays operates under, and through these Barclays delivers banking solutions to UK retail and business banking customers. Barclays serves its customers through a variety of channels comprising the branch network, cash machines, telephone banking, and online banking and relationship managers. Key employees =
Barclays bank is one of the British multinational financial and banking service business companies that have its headquarters in London.
According to group´s performance from 2002-2006 identifies that Barclays´ performance underpinnings are represented by its strategy of acquiring other banking (such as ABN Amro and Banco Zaragozano) concerns to expand its retail as well as other banking services through representation in international markets as represented by the bank’s presence in 60 countries. This provides Barclays with the means to sell its highly profitable investment banking services as well as be positioned to service the cadre of multinational companies that utilize its diverse banking financial service packages.
Porters fives forces model is used to analyse a particular environment of an industry. This model could be looked at to see if there are any barriers to entry in the shoe market for Southern Shoe Company. (See Fig 5)
Customer has little brand loyalty. If consumers of Airasia do not have brand loyalty, then the strength of the threat of new entrants is very high. The high numbers of competitors in the industry also decrease Airasia’s customer loyalty. Most of the travelers prefer low cost. New competitors which want to come in the industry have to spend little to compete with Airasia.
Porter’s Five Forces model is an instrument that examines competition within an industry. It focuses on the company’s capability to reduce expenses and establish prices within an industry. The Five Forces includes the rivalry among competitors; threat of new entrants; the bargaining power of buyers; the bargaining power of suppliers; and the threat of substitute products and services.
Barings bank is the oldest bank in United Kingdom and the barings family have led the bank since 1763. Barings Bank was founded by Sir Francis Baring in 1762 and became a commercial bank (merchant banks) oldest in England. Because of his age, it's no wonder that banks have got good reputations. But in 1995, this bank collapsed due to losses which have ammounts USD 1.4 billion in business, that is far above its capital which approximately USD900 billion. Inability to pay the obligation or debts, that kind of situation make the company bankcrupt. The collapse of Barings became important historical records of the banking industry and an example of a case study in finance and financial management.