Stef Sailor is an owner and manager of a Subway store located in DeWitt, Iowa. In high school, I worked under her supervision for three years. I decided to interview Stef for the interview because I respect her as a former boss. She shaped me into the person I am today. I have always wanted to ask her questions about the business, but it was never appropriate when I was working there. I want to take this chance to help me understand how her business operates.
Quality service skills are expected from all employees at Subway. In the interview, Stef explained that she wants each employee to have excellent service skills. In class, we discussed that service is the speed and dependability of how companies give the customer what they want.
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Stef is controlling her business by knowing exactly what is going on in her store at all times. If she notices a problem happening, she can refer to Subway Live. These techniques of control can help Stef succeed.
Everybody has different skills, but Stef focuses on technical and communication skills when hiring a manager. In class, we discussed how people can have technical, conceptual, and communication skills. Depending on the job, certain skills are needed while others are not. Stef claims a manager at Subway should present more technical and communication skills for the job. Subway is a fast food restaurant, so employees are only making sandwiches and communicating with the customers for each order. There are only a few times a manager will face a problem, but when it occurs they are told to call Stef’s phone for assistance. Technical skills include understanding different formulas for sandwiches and knowing where items are located throughout the store. Communication skills include talking with the customer to understand what he or she wants and resolving any confusion if it exists. If a manager has these skills they will be successful.
Social capital is extremely important when working in a small town. In class, we discussed social capital is the goodwill from your social relations. It can either impact business in a positive or negative way. In the interview, Stef declared social capital is a competitive advantage
2.1 It is self-evident that communication and interpersonal skills are crucial in the workplace. Good two-way communication is important to enable the flow of information in an effective way whether it be verbal or non-verbal. Good communication has a positive impact on the performance of the team including; everyone is clear what is expected from them, they receive good feedback and recognition of achievements which makes staff feel valued and boosts employee morale. The manager needs to be approachable and have a non-threatening manner so
The organizational paradigm Subway uses is a Human Resources frame. This is apparent in the way the company values their “family” (employees) and believes that they are what makes their organization so successful. Subway uses emotional appeals to inform the reader that they strive to make all their employees feel comfortable, empowered and happy. Subway really cares about their employees and boasts that they are the largest sandwich chain in the world and have one of the best corporate offices as well as the best franchised locations. All of which they attribute to the hard work of their employees and management.
Ms. Geis feels that the communication skills that one must possess in order to make advancements in management are that one must be an effective communicator, know the work environment, and the people you work with.
As it is mentioned in the job description that this vacancy includes strong communication skills. The first skill that I can say is negotiation skill. This means to take on board on board other people’s feelings and express your own requirements in an unemotional clear fashion to achieve a win-win outcome. This is linked with my chosen vacancy because my main job is to provide service to customers so I need to take on board other people’s feeling and express my own opinions to them so that I can help them.
Both employees and customers can become confused or irritated by managers' poor interpersonal skills. Interpersonal skills are important to managers charged with building workplace trust and cooperation from staff members who are collectively accountable for furthering business goals. Imprecise and rash business communication frequently results in wasted time because of the need to revisit
Social capital is “the social knowledge and connections that enable people to carry out their goals and extend their influences.”(1) When joining an organization, members are optimistic of achieving social capital. They aspire to connect with others who have similar interests, and strive to influence people of their beliefs and views. Members have high hopes of impacting society one day.
When recruiting and reviewing present employees personal skills, employees need to have strong communication skills. This would be needed for any job as they need to be able to understand other colleagues and customers/public.
Social capital connections have three elements: (1) Networks, (2) trust that is specific to the networks, and (3) access to resources that are enabled by the network. When an organization or a friend helps someone access resources needed to meet their goals, positive social capital is represented.
Kathy depicted the management function of organizing by specifying the roles of a majority of the employees. According to AGI (2007), Harvey Stephens is the Director of Finance and Accounting; he is responsible for planning and directing the finance and accounting activities of the organization. Yvonne Reynolds is the Director of Store Operations; she is responsible for managing the operations of the company’s three locations, which include inventory, purchasing and logistics. In addition, Reynolds is responsible for the store’s safety, facility maintenance, security, and compliance with state and federal regulations. Brenda Warner is the Director of Administration and Human Resources; she is responsible for developing policies and directing administrative and resources activities, such as
Social capital impacts many aspects of our everyday lives. It influences our values and standards, and benefits society as a whole. Unfortunately, citizens are no longer staying involved in organizations. The decline of involvement aids in a lack of trust for individuals in higher status positions, such as the government. Technology such as cell phones, tablets, and T.V. are replacing social interaction.
Communication skills – you must be able to listen and then report back your finding and conclusions to your audience
Everyone has a certain skill that they may be strong or weak at in both school or in work. There are skills required in order to create an efficient working environment. However, every person generally has a flaw or a skill that they are efficient in, which may reflect their career readiness. Despite everyone's flaw, throughout our life, we can be able to improve through experience. As for myself, I consider myself confident in managing multiple task and valuing work, but I need to improve my communication skills.
Communication skills are a critical component of any career field, its main purpose is to transmit a message so that it is clear. Communication can be used to
Community development (CD) has been playing an important role within the society as it is a critical practice that identifies and attempts to address unequal relations of power (Forde & Lynch, 2015). In CD, social capital is an important term as it refers to the networks and norms that enable collective action. In general, social capital is the level of trust between members within the community. Social workers need to understand and empower the social capital to strengthen the community through collective action based on the existing resources.
Social media has influenced the growth of social capital as it provides a thriving environment for creating and maintaining networks as opposed to civic clubs and volunteer organizations. Through social capital creation of human capital has been enabled as it is able to engage and sustain effective communities and identifies closure – collective observance of social norms that