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Budweiser Strategy Analysis Paper

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VI. Strategy in action In order to develop an integration in cross channel communications, Budweiser has been implementing a strategy of creating a customer engagement through social media and mass media. A clear example of this strategy is the campaign that they did on the super bowl. “Budweiser’s 2015 Super Bowl campaign was a sophisticated display of 360 degrees, cross-channel activation.” (Chris Jones, 2015). The company is trying to reach the millennial consumers, so in order to get this, Budweiser took advantage of the social media in a situation where the consumer is more receptive and attend to the advertiser message, after the social media engagement it came the retention of the message related to the brand. “The beauty of social …show more content…

This are some recommendations that the organization should consider in the cross-channel customer experience:  The online profile is a good tool for customer engagement, but there is no loyalty program for the regular consumer. In benefit for the company a loyalty reward program should be consider in the establishments that sell the brand, but linked with the profile of the customer, automatically getting points in each purchase.  The popularity of craft beers is taking a considerable portion of the market and with the “millennials” consumers as a blue ocean, the company should take advantage of the social media and stimulating the consumers for buying it.  The development of authorized sales points in order to improve the customer experience in real time. For the consumer it is important to have someone who identify the brand for a personal experience.  Personalize the customer experience with an important representative of the brand giving as a result that the consumer will familiarize more easy the product. Launching a massive media campaign. For example, in Ireland, the Budweiser representative is the famous fighter Connor McGregor, so the consumer gets familiarized and involved with the

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