Assignment 402 Delivering education and training – By Aviva Franco
Task B: PERSONAL ANAYLSIS
A) The effectiveness of my teaching and learning approaches used in hospitality in relation to meeting the individual needs of the learners
I am currently a Hospitality Regional Trainer and a Management Tutor, and although I work with Learners who are completing a varity of different qualifications and at different levels the most important thing I ensure is that I treating them all equally and asking them if there is anything that I can do to help them with their qualifications, or anything that I can do differently.
For example I have a number of learners who English is not their first language and who are doing a Management level 4
…show more content…
This method worked very well and the knowledge that Vera showed in her answers was excellent. This took the pressure of Vera having to fit in filling in workbooks around her work and family life.
B) The benefits and limitations of communication methods and media used in my area of specialism.
The Communication methods that I use are verbal and non-verbal as well as written. The methods that I use with each learner depend on their individual needs. It is important that in all my communication I am not ambiguous or biased and that I communicate in a professional manner. “Good Communicators succeed in choosing the best medium of communication for the particular purpose in mind.” (Times 100 Business Case Studies; Date Accessed 10th May 2015) Examples of my communication methods are listed below:
Verbal – face to face professional discussions as well as Q&A, Telephone
Non-verbal – body language and eye contact, mimicking the body language of the learner to fall into rapport with them, as well as effective listening.
Written – Emails and text messages, feedback forms on assignments as well as presentations.
In order to discuss the benefits and limitation I would like to use a table to highlight my examples.
Method
Type
Benefit
Limitation
Verbal
Face to face Professional discussion
Telephone conversations – remote visits
Instant ability to question and clarify.
Validity of answers and can seen
Can make the learner more comfortable taking on the
Observe Body Language - This is a very powerful form of non-verbal communication. It is shown by the way we stand, how we place our hands or arms, make gestures and facial expressions.
Describe how to use different methods of communication to ensure that the work carried out is productive.
Describe how to use different methods of communication to ensure that the work carried out is productive.
The main role of a teacher/trainer should be to teach in a way which engages learners and actively engage learning during every lesson irrespective of the environment. In my position as IT manager at Barnsley College there are roles and responsibilities that are set to facilitate personal and organisational goals the same can be said for teaching and learning. As a teacher/trainer I will need to be able to adapt my style of teaching by being a friend, counsellor, mentor to ensure that my learners are
By observing us children learn how to interact with others, accomplish goals, and get along in the world. We are the examples, and what many do not realize is that our non-verbal messages and actions are stronger than our verbal ones. Non-verbal communication consists of expressions, tone of voice, eye contact, and actions. The way you listen, look, move, and react tells the other person whether or not you care, if you’re being truthful, and how well you’re listening. When your nonverbal signals match up with the words you’re saying, they increase trust, clarity, and rapport. When they don’t, they generate tension, mistrust, and confusion. There are many different types of nonverbal communication. Together, the following nonverbal signals and cues communicate your interest and investment in others.
1.1 The primary role of a teacher is to teach. They have to take into consideration the role in which they take to enable learners to learn.
Non-verbal communication is very important and is often more important than verbal communication. This consists of eye contact, hand and body language and facial expressions.
Nonverbal messages are an essential component of communication in the teaching process. It is not only what you say to your student that is important but also how you say it. An awareness of nonverbal behaviour will allow you to become a better receiver of students’ messages and a better sender of signals that reinforce learning.
I would work to enable staff to define their priority issues, set clear goals and identify actions. They will do this by using techniques such as careful listening and skilful questioning. An example of this would be how I would coach/mentor a new member of staff who has never worked in the care sector before. I am always conscious of ‘asking’ and not ‘telling’. Although I am competent in my role, I am not there to prove this. There will always be things for me to learn too. I think creatively not systematically. I will ask questions effectively in order for me to feel I am fulfilling my role as a mentor/coach. I feel I am not there to give them advice but I will challenge their thinking, asking questions that deepen their own perceptions and create the space them to ‘advise themselves’. I have undertaken this role on numerous occasions with new staff members and am confident that they are becoming competent in their roles.
There is no particular way to communicate according the Deborah Tannen as communication is not just saying what you mean but how one communicates the meaning. Situation varies from one person to another. Language communicates ideas but a more powerful form of communication is social behavior (Tannen: 244). Language use is a learnt social behavior that allows us to negotiate relationships and it is influenced by cultural experience (Tannen 2001: 243). How we talk and express ourselves may be interpreted
Nonverbal communication or body language makes up 55% of effective communication. This plays the biggest part in communication, and it shows the client or colleague more information than words alone ever could. Nonverbal communication includes facial expressions, body movement and gestures, head movements, eye contact, posture, and the use of distances and space. Understanding and using nonverbal communication can enhance the connection between you and others, navigate challenging situations and well as expressing interest in the conversation. this can also established effective rapport between you and the client or colleague.
1, Explain what your main role & responsibilities are as a teacher/trainer in Education and Training (1.1)
How we communicate with others in schools can be in many ways (as shown below)
When working within a school environment you have to have effective communication and also show you have strong communication skills to convey to the other people within the environment that you are approachable. You need to make sure all the individuals feel valued and secure. However you also need to set clear ground rules for effective communication and this will develop a mutually effective relationship. The best forms of communication are as follows:
Non-verbal communication is used to give us cues about what is being communicated (Underman and Boggs, 2011) and involves listening, eye contact, body language, facial expressions and movements. Posture can be open or closed reflecting a person’s emotions and attitudes (skillsyouneed, 2014). Listening can create trust, act as an advocate and build a therapeutic rapport with the patient. Barriers to listening are a noisy environment, tone of voice, timing and tiredness. Kinesics (body language) is an important non-verbal skill that involves the conscious or unconscious body positioning or actions of the communicator (Underman and Boggs, 2011). Following the SOLER guideline is useful. S- Sit squarely to the person (face them). O- Maintain an open position, L- Lean slightly forward, E- Maintain comfortable eye contact and R- Relax and take your time (Egan, 2002).