How to be a Great Mechanic The automotive industry is booming and with more cars on the road, there’s a desperate need for highly qualified automotive service technicians, also known as auto mechanics. With that being said, an automotive technician’s duty is to ensure they’re doing their job properly and accordingly, in order to achieve the best results, both in enhancing business and providing genuine customer service. If one is currently employed, or seeking employment as a mechanic and would enjoy helpful tips to persevere in this growing field, adhere to the following to provide memorable service from extreme customer satisfaction. First things first, meet and greet the customer. Flirt around a bit, especially if they have a wedding ring. …show more content…
What if the customer does not plan on tipping for extraneous work? As a mechanic, all work is backbreaking and deserves an appreciation more valuable than words. So, why not try and squeeze out compensation. Not only is a tip being made, but the customer is being saved from showing gratitude, if uncertain or too timid to do so. If none of the aforementioned reasonings are convincing enough for the soul then settle for the good old saying, “Finder’s keepers, loser's …show more content…
Meaning, there’s an average time to fix a specific problem on a specific vehicle. Service should never be about first come, first serve. The time of service should solely rely on what job will put money on the table the fastest. There is no need to rush, because a true mechanic loves when an owner values their vehicle and missing their car will help instill that value. Moreover, a job done quickly may have not been done accurately. The longer it takes for the customer to regain possession, the more confidence the customer will gain in the quality time was spent on their mean driving machine.
With gas prices on the rise, a suggestion may be to take the customer’s vehicle to run personal errands after repairs, of course. Show off in a shiny car and claim it while possible. It is unlikely the customer will find out, unless a wreck occurs. Evidently, the problems not the drivers fault, but an outcome of worn parts. Best of all, a grand slam of a deal will follow, if not totaled after the
Customer service is a crucial component to MetalWorks business since there are a number of competing products on the market.
A tip is defined by the National Archives and Records Administration as "a sum presented by a customer as a gift or gratuity in recognition of some service performed for him" (187). Such gifts may vary depending on several factors including but not limited to the specific service industry under consideration. Since time immemorial, a wide range of reasons have been offered in support of tipping. To begin with, there are those who are convinced that tips are meant to be an incentive. Indeed, as Lewis points out, most of us do grasp the notion that tipping people does indeed motivate them to serve us better. In Lewis' opinion, an individual is more likely to offer premium service i.e. in terms of prompt service if he or she believes a reward will be offered. Such kind of behavior is rather obvious and expected. However, offering tips in my opinion could over time make the recipients or beneficiaries of the said tips come to believe that they are entitled to the same. We must not facilitate the creation of such an entitlement
What is an Automotive Technician?An automotive technician is someone who works on and fixes vehicles. My career choice is to be an Automotive Technician. Universal Technical Institute (UTI) Dallas is the college of my choice because of their reputation and their teaching techniques. I want to eventually become a master mechanic, but that takes time. It is important to understand the education or the training requirements, skills or talents needed, salary and benefits offered and the duties for particular career when making this decision.
The purpose of this report is to analyse the customer service system employed at West Dealership of Melbourne Car World and make recommendations for systematic improvement to standards.
Example: hiring a mechanic to work on a vehicle, but the car was totaled during an
Customer service is definitely important in automaker market, because customer who drives broken car, it is possible to occur a serious car accident. I believe that most of customers do not have car knowledge and need a high quality after service.
You eye each customer, analysing them, then someone catches your eye. You approach them and give them your most charming smile. You chat and you lie to them, spinning a web of deceit and you invite them to your place.
Firstly, the customer support is highly related to different elements such as fuel cost, steel cost, wage of human resources, and current economy situation. Automakers are competing with each other in order to minimize the cost od production, and maximize their customer satisfaction and their market share ( Statista Portal, 2016).
Automotive technicians must first, show up a few minutes early. In these ten minutes or so, they should unlock their toolbox, clean their work bay and tools, and check their emails if necessary. Then they should open up the shop, and work on any unfinished projects. Throughout the day, more work may show up. Depending on the severity of the work, it should either be set aside until there is time or should be done immediately to get the vehicle back to the customer. Another job of a technician is to explain the problem, the work to be done, and the cost to the customer. Customers could easily overreact over a problem that, to the technician, seem simple. It is the technician’s job to help the customer understand the simplicity of
Also, as it takes time to service the car and doing without the car may inconvenience the customer, they may have a negative perception before the process starts. There is need to be aware of the difference between the car service and the customer service. The service may be good but the customer service can be bad at the same time.
The customers should always be greeted when they first walk through the door. Do not yell hello before they even have two feet in the door and do not whisper hello in an inaudible tone. Instead, warmly welcome them to your store and ask how they are. Follow up by asking if they need help finding anything or if they are shopping for anyone special. Nine out of ten people will say no. It's best to leave the customers that don't ask for help or those who blatantly ignored you alone because people don't like to be pestered when they are trying to shop. However, you should ask the people that do say yes questions to find out what they like or to learn more about who they are shopping for, so you can help them find something that will make them happy. Always be enthusiastic when helping customers so they do not feel like they are a bother. If what the customer is looking for isn’t in stock show them alternative options or suggest stores that may carry what they need. After helping the customer to the best of your ability, walk away so he or she can continue shopping on his or her own.
During dangerous driving conditions is not the time to be talking on the phone, looking at a
How to greet the customer: Make sure you maintain eye contact throughout the greeting time. Smile and offer a handshake. Ask whether they had a good journey and whether the travel arrangements were easy for them.
For most people driving a vehicle is a normal and every day process. On any given day driving in city or town traffic one can experience a number of noises by either their own of somebody else’s vehicle. Car repair can be very expensive, and lately, do-it-yourself projects are very popular. In today’s Internet world, the driver has an option to explore the World Wide Web for information on symptoms, problems, and, depending on the service, the repair procedure.
“Sir? We’ve got your vehicle all figured out. Everything under the hood is looking great. There are a few things though you should be aware of.” Every vehicle owner dreads those last words. It stands between the common $1,000 service bill and use of this year’s tax return. The automotive service industry streamlines billions of dollars and ensures the safety of millions of lives. What the customer hears from the service writer is important, and what the service writer