To Analyze Factors Affecting On-line Shopping Experience A Structural Equation Modeling (SEM) Approach
Submitted by: GROUP 08
1. S 040 - Noor Mohammad Azad
2. N 032 - Mudassar Iqbal
3. S 067 - Shiv Shankar
4. N 070 - Vijay Singh
5. N 077 - Sukhdeep Singh
Introduction
e-Commerce in India is on a rapid ascend. Contributing factors include increase in internet penetration, rising disposable incomes, especially among the middle class, increasing consumer base in urban areas, credit availability, growing number of nuclear families, working women, easy accessibility & convenience and a potentially strong rural consumer market. India led Asia Pacific nation in internet user growth at 28.9 percent. As of December 31, 2015 the county’s
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The online-shopping players can then develop strategies, to increase a loyal customer base by focusing on the identified factors.
Objective
The objective of the research is to identify critical factors which affect online shopping experience the most.
Literature review
According to Tauber (1972), experiences are an important part of consuming and shopping. Shoppers are not always simply looking to buy products, but also want to get pleasure from the shopping activity. This experience is affected by the customer’s shopping goals, what they expect, and what their motivations are (Demangeot & Broderick, 2006).
Motivation for shopping online is an important factor to consider when analysing the shopping experience (Swatman & Chin, 2004). Holbrook and Hirschman (1982) established that it is highly important to create hedonic significance through good experiences in order to toughen up the relationships with consumers. Customer experience involves engaging several of the customer’s aptitudes to satisfy and create value while he interacts with the organisation, its products and its other customers. Similarly, an online retailer’s role is to establish an appropriate environment to help customers in gaining a positive experience while shopping online (Pentina et al., 2011). When people shop online, they are not only consumers but also users of the computer (Demangeot & Broderick,
This research assignment will search to recognize the determinants of Australian consumers’ attitudes toward online retail shopping. It will examine possible differences across market segments including demographic segments and behavioural segments (e.g., Internet usage patterns). Interviews have been conducted to explore the drivers of online retail shopping behaviour. This assignment aim is to qualitatively discover the determinants of Australian consumers’
Consumers are making purchases daily. There are a number of occasions and reasons prompting people to shop. Special occasions such as birthdays, anniversaries, and holidays all contribute to retail sales. Sustaining one’s daily life through purchase of food, clothing, personal hygiene products and cleaning products also contributes to the economy through commerce. How do most people like to shop? In recent years a new alternative to the traditional brick-and-mortar shopping, online shopping, has increased in popularity. “U.S. e-commerce sales grew from 72 billion U.S. dollars in 2002 to 228 billion U.S. dollars in 2010.” (“Online shopping,” n.d.,
How often do you find yourself online shopping? People are never satisfied even if their closet is overflowing with clothes. From children to adults, desires have turned into expectations as today’s generation consumes and feels the need to have much more than previous generations. After hearing
The Internet has changed the way we do virtually everything, including the way we shop. However, shopping is not the only thing that has changed. In the last decade we have changed the way, we apply for loans, study, and even plan a vacation. Doing any of these things would have been impossible a few decades ago. At present, online banking, paying bills, ordering new services, and shopping online have become part of our daily lives. Traditional brick-and-mortar stores have been around much longer than online stores, but we cannot deny that online shopping is giving the traditional stores competition. Many consumers still choose to shop at regular brick-and-mortar stores because they like to see and
The online shopping scenario has greatly developed because of its ease of use and convenience with which people buy product/services online. The affinity to shop online is increasing promptly among consumers across the world. There are two types of online shopping values – Utilitarian shopping values and Hedonic shopping values. But many scholars and marketers have intensely researched into the aspect of hedonic shopping values, which states that consumers consider online shopping as a fun activity. The hedonic shopping values could be evaluated as forecasters of online consumer behavior. The paper discusses the six dimensions of hedonic shopping values and develops a model to understand the customer satisfaction levels of online consumers by examining the effect of hedonic shopping values.
The idea behind this study is of great significance because e-commerce (online shopping) has grown tremendously since the turn of the century. It has shaped the way people do shopping for the most part.
Due to the fast development of the Internet and the growing popularity of online shopping, some argue that the online shopping will substitute store shopping ultimately. For some products such as books and tickets, that might be true, however, for product like apparel - a kind of high-risk and hedonistic product, it is not the case. This essay demonstrates why it is less possible for online apparel shopping to substitute store apparel shopping and how it serves as a complement for store apparel shopping. Finally, some implications on how to make the online apparel shopping more appealing are given.
This chapter describes in detail the type of research method adopted, how the data was collected, purpose of data collection and how this data will be analyzed to derive conclusive results. In the end ethical issues have been discussed. The study aimed to understand the online purchase behavior of consumers in India. The factors leading to an increase in online shopping, current trends in the online retail market and to identify the demographic factors which influence the online purchase. The literature review highlighted and identified important factors which influence behavior and attitude of online consumers. These factors were considered and implemented while designing the questionnaire.
Our group interviewed five people at the Gretna Outlet Mall about their overall shopping experience. Common themes that were brought up by the interviewees over the course of the conversations included the influence of brand names as well as the pros and cons of online versus in-person shopping. In the later conversations, these common themes were something we steered the interviewees toward as they were a major part of the problem that, as a prospective business, we would hypothetically attempt to solve.
Online shopping has largely influenced consumers for over 30 years. However during its inception, many consumers still preferred to travel to a physical store location to purchase products as they were unsure about this new method of shopping but as time passed, more people jumped on the bandwagon and soon it became mainstream. The question now though, is that are the shopping fields for online and offline stores uneven? Which is more popular and why is it like that? This essay will argue that in today’s technologically evolved world,
In terms of the online retail environment, the interactive nature of Web sites has been credited with enhancing attitude toward the online store, desire to browse or return to the
Technology is developing so rapidly that it has started to affect different aspects of the society especially business. Online business was invented in 20th century in the UK and has quickly spread all over the world. With an increasing popularity of the online shopping, more and more retailers start to sell online, which makes the marketplace become more competitive. In order to be successful, it is important for the retailers to understand the most important factors that satisfy the customers when they purchase online. Once the level of the e-satisfaction increases, the purchase intention will increase and online retailers can gain more profit. Among all the factors that will potentially affect online satisfaction, the aim of this essay
Internet usage has skyrocketed in the past few decades, along with this increase comes the increase in internet shopping by consumers. This research examines the behaviors, motivations, and attitudes of this new form of consumer entity. Online consumer behavior has been studied for over 20 years and will undoubtedly be the source of many future researches as internet consumerism expands. This paper will examine the following research questions: (1) How do factors previously researched affect the online purchasing behavior of consumers and (2) what are the significant consumer behaviors both
The way of shopping is changed with the advancement of the technology. According to a study ‘if any e-commerce company focuses on the demographic characteristics of the shopper, it is concluded that the higher the level of income, occupation and education of the head of the family then the perception towards online shopping is more favourable. If consumer is inclined towards technology, then his attitude towards online or non-store shopping is increased. Online shopping has widened the segmentation and target audience. Earlier the young educated men were the main users of online shopping but this perception is changing with time. For example, in United States of America the women user internet was very few but till 2001 the population of women were increased and it was around 52% of the online
The online shopping market showed a continuous growth in revenue and employment in the last years (“CBS Statline - Detailhandel,” 2016), but despite this growth there is also a heavy competition for market share going on. Webshops are trying to be unique and focus more and more on the benefits of online shopping and in the meantime counteract the disadvantages. Research showed that the main reasons for consumers to make online purchases are convenience and enjoyment (Childers et al., 2001). These factors are strong and accurate predictors of the attitude towards online shopping. Improvement of these factors will improve the attitude of the consumers towards online shopping and so the chances that consumers will shop online. In this chapter an overview the advantages and disadvantages of online shopping will be given.