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Analyzing Factors Affecting On Line Shopping Experience

Decent Essays

To Analyze Factors Affecting On-line Shopping Experience A Structural Equation Modeling (SEM) Approach

Submitted by: GROUP 08

1. S 040 - Noor Mohammad Azad
2. N 032 - Mudassar Iqbal
3. S 067 - Shiv Shankar
4. N 070 - Vijay Singh
5. N 077 - Sukhdeep Singh

Introduction

e-Commerce in India is on a rapid ascend. Contributing factors include increase in internet penetration, rising disposable incomes, especially among the middle class, increasing consumer base in urban areas, credit availability, growing number of nuclear families, working women, easy accessibility & convenience and a potentially strong rural consumer market. India led Asia Pacific nation in internet user growth at 28.9 percent. As of December 31, 2015 the county’s …show more content…

The online-shopping players can then develop strategies, to increase a loyal customer base by focusing on the identified factors.

Objective

The objective of the research is to identify critical factors which affect online shopping experience the most.

Literature review

According to Tauber (1972), experiences are an important part of consuming and shopping. Shoppers are not always simply looking to buy products, but also want to get pleasure from the shopping activity. This experience is affected by the customer’s shopping goals, what they expect, and what their motivations are (Demangeot & Broderick, 2006).

Motivation for shopping online is an important factor to consider when analysing the shopping experience (Swatman & Chin, 2004). Holbrook and Hirschman (1982) established that it is highly important to create hedonic significance through good experiences in order to toughen up the relationships with consumers. Customer experience involves engaging several of the customer’s aptitudes to satisfy and create value while he interacts with the organisation, its products and its other customers. Similarly, an online retailer’s role is to establish an appropriate environment to help customers in gaining a positive experience while shopping online (Pentina et al., 2011). When people shop online, they are not only consumers but also users of the computer (Demangeot & Broderick,

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