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Advantages Of Effective Communication Effectively

Decent Essays

Communicate Effectively

A Crew Trainer needs to be a good communicator. Good communication is essential when training and when providing coaching and feedback to other Crew.

Describe a time when you had to communicate to another person during a really busy time in the restaurant. What did you do to make sure that your message got through?

Describe the situation:

Christmas Day – 2017
On Christmas day last year, I and one other crew person manned back area over breakfast. As expected it was incredibly busy compared to the number of staff we had. It was very important to communicate with others throughout the restaurant to find out what they needed and how soon. It also was important to indicate which areas needed help the most.

What did you do?

In order to maintain effective communication, I ensured that all of my calls to the grill person and to counter/drive through were succinct, loud and clear. I also recognised that back area was not the only place busy and therefore was careful not to call over others, or otherwise inhibit the effective communication of messages. Furthermore, whenever someone told or asked me something I made sure to acknowledge the message, either simply with okay or by informing them of important information, for example, remaining cook time on product.

What was the result?

By maintaining excellent communication with other crew in the store and the shift manager, we were able to work effectively as a team and deliver the best QSC & V to the

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