Communicate Effectively
A Crew Trainer needs to be a good communicator. Good communication is essential when training and when providing coaching and feedback to other Crew.
Describe a time when you had to communicate to another person during a really busy time in the restaurant. What did you do to make sure that your message got through?
Describe the situation:
Christmas Day – 2017
On Christmas day last year, I and one other crew person manned back area over breakfast. As expected it was incredibly busy compared to the number of staff we had. It was very important to communicate with others throughout the restaurant to find out what they needed and how soon. It also was important to indicate which areas needed help the most.
What did you do?
In order to maintain effective communication, I ensured that all of my calls to the grill person and to counter/drive through were succinct, loud and clear. I also recognised that back area was not the only place busy and therefore was careful not to call over others, or otherwise inhibit the effective communication of messages. Furthermore, whenever someone told or asked me something I made sure to acknowledge the message, either simply with okay or by informing them of important information, for example, remaining cook time on product.
What was the result?
By maintaining excellent communication with other crew in the store and the shift manager, we were able to work effectively as a team and deliver the best QSC & V to the
2: Maintain positive communication and teamwork with all co-workers and supervisors: kitchen staff and Chef.
Explain why effective communication is important in developing positive relationships with children, young people and adults.
As Sarah, I would once again explain that there has been concerns from the new owners on how they wanted the wait staff to treat the customers. I would let the staff know the concerns from the customers ranging from the staff spending more time at a table and not paying attention to other customers, the friendliness
Effective communication is important as verbal interaction is needed to integrate as this allows people to hear tone of voice, see their body language, and whether or not they maintain eye contact. All of these things help us to see if what has been said to someone or asked whether or not it has been understood or respected. Also, a person’s body language and eye contact can tell us how they feel about us when we ask them to do something. Our style of speech needs to be adjusted depending upon the age of the person we are talking to, as we can’t talk to adults as we would children as this would be seen as disrespectful. We also need to actively listen so that we can build trust within all groups. This is so that if any safeguarding or any
At a local Panera Bread, three adult women were sitting at a table talking about what colleges their children applied to and what that process was like. To keep the conversation operating smoothly, the women took turns talking back and forth and asked one another follow up questions to keep the flow of the exchange. 4. One of the rules observed during this conversation was back channel feedback, in which the ladies would nod or make “mmm” noises to communicate that they were listening and understanding the woman speaking. They also regulated the conversation by taking turns talking, although one woman in particular talked more and longer than the other two.
Communicate is essential in health and social care settings because without a good communication to patients, families, colleagues and management is very difficult to deliver good service of care.
The conversations between vendors and customers included both kinesics (body language) and spoken language. For the most part, customers and vendors only interacted when needed such as asking where a certain item was located or when vendors would take orders from the customers for baked goods or deli meats. Often when customers would ask where a certain produce item is, the vendors would tell them where and point in the direction or the aisle of the item. The conversations between the vendors and producers were formal and polite consisting of “Excuse me,” “Sorry,” “Thank you,” and “You’re welcome.” Though the interaction between the vendors and the customers were friendly, the customers themselves tended to steer clear of each other unless they were together. Every group or individual kept to themselves producing a more silent rather than noisy environment. But, the interactions within the groups of consumers was a different story. Within these groups, between significant others, family members or friends, the conversations were elevated, yet informal. On one hand, since these groups were in the presence of others, they were concerned with keeping up appearances, hence, producing the elevated language observed. On the other hand, since they were comfortable with each other, they had not been too concerned speaking in formal tone. Within these
Interpersonal skills are what we use every day to communicate and interact with people. Those who have strong interpersonal skills are usually the ones who are the more successful in their professional life and also their social life as they will be easy to understand and will draw people to them through their body language or by their way of speech. Employers look for people with good interpersonal skills because it will mean they will be able to work with others and be able to communicate with customers or clients.
Now I would like to address the Basic Food service stuff. Team it is becoming very tiresome for me to come to your facilities and see basic stuff being done incorrect. I should not have to come into your facilities and questioned is the food hot on the serving line (really), what is the correct holding temperature, why is the food not cooled down after the meal and why is your kitchen dirty. Is it going to take MSG to come in regularly and ask these basic questions?
Within my job role it is essential to practice effective communication; it is a major aspect of the smooth running of the organisation therefore the systems are monitored to ensure they are used correctly and action is taken if improvements are necessary. In each of the projects there are communication books; these are used as a daily log for the staff to record the activities within the home, visitors and general day to day goings-on. There is additionally a handover book whereby important messages and information can be passed between staff, for example a medication change or if a citizen is away for the weekend; I make sure a note is put in the handover book then the same note is relayed in the other handover books (based at other projects)
I interpreted as we walked to the place, and the process required an extra effort; my attention was split amongst listening, speaking and crossing streets. Once at the restaurant two more ESs joined in, and there is no doubt that in such a more informal situation and with five stakeholders it is even harder to manage the communication flow. As the food was served I did not get the chance to use my notepad, due to the limited room; therefore I used short consecutive without notes, and whispering when the ESs were telling anecdotes. The hardest part was numbers, and I occasionally had to ask for a repetition. As soon as the table was cleared, and the conversation was redirected strictly to business, I was able to use my notepad
The way to prevent these challenges is to have a communication plan in place before the implementation i.e. during the planning phase. During scope planning, when the WBS (Work Breakdown Structure) is created, the resources or stakeholders for each task are created. At the same time, a communication plan needs to be created to ensure communication with these stakeholders about meetings, status updates, etc.
Communication is one of the most important and valuable skills we have developed as human beings. It is the basis for how we connect with each other globally and shape the people we are today. Without effective communication, we would not be able to build productive relationships, express our cultural values, or most importantly, voice our thoughts. As we grow, we learn and develop our unique form of communication. Whether we are strong public speakers or prefer an interpersonal approach, it is important to find what type of communication is best suited for us, so we can appropriately and effectively use communication to our advantage. There are several different aspects that make us effective communicators, and knowing our strengths and weaknesses in theses categories will give us a comparative advantage on how to properly communicate on an interpersonal level. In this paper, I will discover the type of communicator I am, what I am good at, and what I can work on, to become an excellent interpersonal communicator.
Communication is a two way process and is the basis of all relationships irrelevant of the nature of communication. There is an array of reasons why people communicate such as to develop relationships or to share information with one another. People communicate in order to reach out to one another and express feelings, emotions and their opinions. These different reasons stated, amongst others, are important in the work setting and no more so than as a practitioner working with vulnerable young
Within nursing, there is a very delicate balance between a nurse and her patient that must be maintained if the patient is to receive the care that he or she is entitled to receive. The patient must feel comfortable trusting his nurse to hear his needs and respond to them appropriately and in order for this to be the case, the nurse must first provide therapeutic communication effective enough to elicit such a response in her patient. There are both verbal and non-verbal components within the nurse-patient relationship. These components greatly influence how a nurse and patient will relate to each other and, ultimately, greatly influence the care that the patient receives.