Communication is not a one-way process. It requires, at least, someone to give the message and someone to receive it. Demonstrating active listening shows the speaker that their message is being both received and understood. This article explains the five components of active listening and offers suggestions for demonstrating these in conversation. Active listening has five components: testing understanding questioning building feedback summarising Testing understanding Testing your understanding by clarifying what the speaker has said ensures you have the correct facts and demonstrates that you have understood. Eliciting facts is one of the basics of active listening. A simple way of demonstrating this component in conversations is to rephrase …show more content…
Could you tell me some more about … ? Building Building on someone's proposal or idea is another component of active and effective listening. Listening is not about sitting back and waiting for the information to come to you, it is about adding to the speaker's point of view with ideas of your own, whilst taking care not to hijack the original idea. A simple way of building is to highlight those aspects or points you like about the information you have been given and to share any of your own associated ideas or facts. Examples of this are: What you said about … is really interesting. I think we should discuss this …show more content…
Reflecting back feelings and emotions enables you to check you have understood the speaker's sentiments and allows you to empathise. It also gives the speaker a chance to correct any misconceptions that may have inadvertently been conveyed. Feedback should follow the following five rules. It should be: non-judgemental clear honest immediate brief Summarising Summarising is a critical skill for active listening. It clarifies and reinforces the message for both listener and speaker. It finishes off one subject, creating the opportunity to move onto another, and gives the speaker the chance to correct the listener if they summarise inaccurately. It may be appropriate to do this after each defined topic, especially when a decision has been taken. Alternatively, it is sometimes preferable to save the summarising to the very end of the conversation and then go over the notes to collate what has been said and agreed. A good way of beginning to summarise may be: So let's recap on what has been said and agreed. OK, let me note down the key points we've
organizing the body of the speech; more specifically, the use of main points, supporting points,
Active listening is the main key for understanding any kind of communication. Active listening means more than just hearing words. It means understanding what someone else is saying by making eye contact, body language and verbal responses.
James Petersen (2007) uses five parts to describe the talking and listening to help us process a better way of communicating and understanding each other. They are provided to help us connect in our relationships with others. According to Petersen, most of us think we listen well, but we don’t. Not
Ms. Headlee also emphasized the importance of active listening. As defined in our book, “Active listening is mindful, not mindless. It requires focused attention” (Rothwell 151) Being mindful means that you are conscious and aware of what the person is saying. That means that you are listening and ready to respond to what is being said. If you are actively listening you will be able to build onto the conversation by making comments, asking questions, and responding to what they are saying.
To achieve the pinnacle in any endeavor or undertaking one must start with a solid foundation. My foundation for effective communication began when I took UNV-104 21st Century Skills: Communication and Information Literacy at GCU. One of the first concepts discussed was listening. Many times, we are in a conversation and we hear what the other person is saying, but we are not comprehending. Generally speaking, listening can be described as hearing and
Reflective listening is a communication strategy that use the listener to confirm the idea has been understood by repeating the same
Racism is the systematic oppression and exploitation of human beings on the basis of their belonging to a particular racial group or people. “Systematic” indicates that we must look at the status of the group as a whole, and not at those few individuals who may have climbed a “ladder of success” in the white society. The word “systematic” also connotes practices and policies which are pervasive, regardless of whether they are intentional or unintentional. Racism is different from individual prejudice because it requires the possession of genuine power in a society. So racism is not merely prejudice, but prejudice with power. Once a colonial system is established historically,
It is becoming more and more common in the contemporary world to see a child with some sort of mental disorder. Fortunately, it is usually not as serious as schizophrenia or bipolar disorder, but nonetheless it is a great stress for both the kid, their family and people around them. According to the reports by the U. S. Surgeon General and the New Freedom Commission on Mental Health (2010), four million children and adolescents in this country suffer from a serious mental disorder that causes significant functional impairments at home, at school and with peers. Of children ages 9 to 17, 21 percent have a diagnosable mental or addictive disorder that causes at least minimal impairment. Two most common mental illnesses that children have are
A good supervisor will inspire, challenge, and motivate their employees. In addition, a supervisor has the ability to stay focused and is able see the big picture. However, one could possibly argue that the best quality that a good supervisor must possess is the skill to recognize the potential in others. Nevertheless, the most important skill a supervisor must possess is the ability to help those around realize their own potential.
To achieve deep listening, the listener must take on certain responsibilities to help the talker and to ensure that there is agreement about the interpretation and intent of a message. Specifically, the listener must focus on the talker and pay close attention to what is being said. Strive to understand the meaning of the message and respond accordingly. Keep in mind that the response lets the talker know whether or not the message is getting through and allows him or her to adjust the message accordingly.
What is active listening, it the process of information, which uses all of our senses to convey a message through perceiving of sound? Our, hearing, smell, taste and touch are part of our senses that we sometimes use without knowing we are doing it. Moreover, listening correctly, can be a crucial part of encoding and decoding the message, for clarification and understanding what the message is conveying. While deciphering messages, you get a sense of understanding what the message is trying to express. Next, is trying to remember or recall what the message is so that you can retain it. Also, evaluating what you hear and decoded or deciphered it is essential to understanding what the message is. When we actively listen, there is some paraphrasing during this process, where you have to restate the information given by the speaker into your own words. Lastly, responding to the message with an answer, it could be for learning purposes, personal, enjoyment or even employment, it is important to listen to ensure understanding actively. As we respond, there is an answer and feedback given (DeVito 2016) as a response.
According to (Mind tools, 2017)Using active listening skills can help to minimize or avoid unnecessary conflict. It can bring clarity and understanding to conversations and interactions with other people. To work, the listener focuses on the words and the feelings of the speaker for understanding. Active listening happens when the listener
Listening is a vital element of communication and it is very much different from hearing sense of human. A meaningful communication requires both a good listener and a speaker. However, the effect of a listening style may vary depending on the occasions and situations a listener is in. Sometimes, speaker exhibit ineffective style such as defensiveness, ambushing, pseudo-listening, stage hogging and selective listening in their communication tracks.
There are several methods to achieving effective listening. Concentrate on what others are saying. Make yourself shut out other challenges facing you and simply listen. Don't allow yourself to do other things as you listen, such as answering the phone, doing paperwork, or checking your e-mail. Effective listening is difficult and requires all of your attention and effort. The listener needs to focus on what is being said so they will not misinterpret what the speaker is trying to say. Paraphrase or rephrase what the speaker was saying in your own words to ensure that you heard the information accurately. It is important to
Listening is more than just hearing. The process of listening involves receiving and constructing meaning, and responding to verbal and/or nonverbal messages. In other words, listening is not always easy and being a good listener is all about developing listening skills. To receive messages appropriately we have to listen actively. Active listening can be broken down into three important skills; first of all you have to reflect the feelings that the person is communicating, secondly reflect the content that they are communicating and finally ask good, meaningful questions.