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A Reflection Of A Communication Difficulty With A Service User?

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Reflection of a Communication Difficulty with a Service User
Communication is the process of sharing our perceptions of the world with other people, using both verbal and nonverbal messages to convey our meaning (Beebe, Beebe & Redmond 2014). Its encompasses all aspects of human interaction, sending coded messages to others, whether we intend to or not (Beebe, Beebe & Redmond 2014). Relationships are developed and maintained through these interactions, which occupy 80 to 90 percent of our waking hours (Beebe, Beebe & Redmond 2014). Furthermore, we use these skills in all areas of our lives, from talking to friends and family, to workplace interactions (Beebe, Beebe & Redmond 2014). This communication can be considered effective when the intended message sent parallels that of the message received (Southern Cross University [SCU] 2017). Consequently, reflection can help improve the effectiveness of communication, enabling people to focus on others, instead of just themselves (SCU 2017). Moreover, professionals can improve their competence in this way, by identifying the strengths and weaknesses of their communications and applying new knowledge to the issue (SCU 2017). That is why I am reflecting on a communication difficulty between me and a service user.
During a respite service I provided, I came across the most complex communication difficulty I have experienced professionally. This respite service was provided in the service user’s home, for two hours each week. The

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