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Developing Coaching and Mentoring within Organisations

CIPD Membership Number 23141918

Introduction

This report has been written to aid the development of coaching and mentoring within a leading banking and financial service company.
As public sector organisations implement severe cuts and the private sector faces increased competition, all having to manage 'more with less', an increasing number of organisations are turning coaching and mentoring into their training and development solution of choice.
This report will determine the value of coaching and mentoring; highlight some factors to consider when developing coaching and mentoring and show models and methods …show more content…

The more referrals that are made will increase the amount of revenue generated, and if the counter staff are seen to be more than helpful to the customers, the reputation of the business will also increase.

Mentoring Advantages and Disadvantages

An advantage of mentoring is that it helps to acclimatise less successful workers to the job and organisational requirements. By having a "go to" person to ask questions, discuss scenarios and generally learn the nuances of the company, the mentee can become a productive member much more quickly and never feel that he has nowhere to turn for help. The mentee can gain the sense of achievement that comes from the mentor's feedback and assessment of his progress. The mentee's quest to gain the mentor's approval can serve as a motivating force to continue to improve his performance. The mentor can gain satisfaction from knowing that she is helping an individual and can take a measure of pride in her accomplishments. For a mentor that has already achieved a great deal of success, she can look at the process as a way of "giving back”.
A possible disadvantage is that If the mentor-mentee relationship is forced, such as when a supervisor assigns an experienced employee to tutor a new hire, it is possible that the two may not hit it off, or that the mentor may feel he doesn't have the time to fulfill the role while still carrying out

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