1.1 Explain The Importance Of Effective Communication

All ought all employees should be involved in best customer service delivery possible there should be place for executive service leaders and managers within the organisation. A person who successfully creates a customer-focused culture would have a huge impact on business success through employee retention and customer loyalty.

Communicate is essential in health and social care settings because without a good communication to patients, families, colleagues and management is very difficult to deliver good service of care.

Translation services: This service can help with changing the written text from one language to another.

2. Empathy – You want them to put themselves in your situation so they can understand my situation – walk in my shoes. When I call with a complaint, treat me as a customer with a difficulty, not as a difficult customer.

Before the call is over, it is important that I use cues such as “I hope my answer was helpful” or “Have you got any more questions?” as these usually lead to customer feedback of the customer service provided by myself. I then thank the customer for calling and remind the customer to feel free to call at any time if he finds that he wants further information.

The sources of information used to support and enable a more effective and successful communication can be provided from the supervisor or manager from the care home, and the use of specialists such as speech language therapists, translators and interpreters. In addition, there are further sources such as the Internet and

to be heard and easy to understand. This shows that you are in control and not emotional e.g.

Effective communication means the type of communication that is quickly and easily understood. When working within a school environment, you are constantly communicating with the children you work with, and also everybody around you. This may be the staff you work with, the parents or carers of the children in your school or other adults who may have come into the school. The benefits of effective communication is multi-faced and can affect children's lives in very positive ways.

Individuals with autism have Communication disorders which can make it difficult for the individuals to communicate and interact with their surroundings for example;

In order for children and young people to learn they need to feel safe, secure and as

Ability to listen effectively so that views of the children and their parents /carers effect appropriate involvement in care planning

1.1, Explain why effective communication is important in developing positive relationships with children, young people and adults.

Effective communication is important with children, young people and adults to help build a positive relationship, effective communication is about being easily understood and using positive communication which will then ensure the child or young people to feel comfortable in their settings as you will be a vital role model for the child or young person it is important to use effective and positive communication as well as using language they clearly understand. Having a positive relationship benefits everyone and there are some effective communication techniques that are really key to achieving this. If pupils are confident and have high self-esteem / self-worth, and all share the same understanding and support for one other they will quickly

You need to be knowledgeable and efficient and show the company in a good light. A good call could be the difference between keeping that customers business or losing it. You should use each call, whether making or receiving as an opportunity to offer great customer service.

Within nursing, there is a very delicate balance between a nurse and her patient that must be maintained if the patient is to receive the care that he or she is entitled to receive. The patient must feel comfortable trusting his nurse to hear his needs and respond to them appropriately and in order for this to be the case, the nurse must first provide therapeutic communication effective enough to elicit such a response in her patient. There are both verbal and non-verbal components within the nurse-patient relationship. These components greatly influence how a nurse and patient will relate to each other and, ultimately, greatly influence the care that the patient receives.