WK1 TEST

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Management

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Jan 9, 2024

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. You have received a job offer to be an IT program manager at a small, rapidly growing company. Based on one of the interviews, you are concerned that IT is not given as much respect as it should get within the organization. What question could you ask to help you understand the power structure IT resides in? O Where is IT in the company value chain? O How does the company compete in the marketplace? ( To whom does the CIO report? ) O How mature is the IT organization? FEEDBACK 4/4 (100.0%) v You decided to take the job. The first week the CIO asks you for help improving the perception of IT within the business. She describes the interactions between IT employees and the internal business partners as high volume and transactional. Based on your learning, you tell her the problem is that O This should have been identified as a risk before it happened ( The employees are order takers and should become more strategic ) O There needs to be a better mix of employees versus contractors O She is not measuring employee satisfaction After several weeks on the job, you start to see that the department has almost no processes, and most of the work is fixing things that are broken. Based on what you know about the CMMI maturity model, you believe the organization is at what level? [ Level 0 O Level2 O Level 3 O Level 1 FEEDBACK 4/4 (100.0%) \/ . Based on your assessment of maturity, you approach the CIO with a plan to increase the maturity level of the organization. You propose that all processes need to be defined, followed, and carefully measured. You further propose that the organization needs to respond to the needs of the rest of the organization and work in a flexible and agile way. Which maturity level have you proposed? O Level 1 O Level2 O Level3 [ Level 4 The CIO liked your idea to increase maturity and asks where you recommend starting. You suggest that IT needs to stop being order takers and become strategic partners. She asks what three areas you would focus on to help IT become more strategic. You respond that the department needs to become O Relationship driven, measurement focused, and more operational ( Relationship driven, long-term focused, and more persuasive O Reaction focused, short-term driven, and more permissive O Transactional, operationally driven, and more focused on measurements FEEDBACK 4/4 (100.0%) V . The CIO tells you that efforts to increase maturity are improving. She says that the HR department is excited that IT is becoming more strategic. She also said that the head of HR wants more attention since they are a key part of the business value chain. Based on your studies, why is or why isn’t that assertion by the head of HR correct? O The head of HR is right: HR is a key part of the business value chain because it is essential to the creation of the organization’s product. O The head of HR is wrong: HR is not part of the business value chain because they only deal with employees and not contractors. ( The head of HR is wrong: HR is not part of the business value chain because it does not contribute to the creation of the product. O The head of HR is right: HR is a key part of the business value chain because without HR the organization couldn’t hire new employees.

u You have been given a large new project to manage. The CIO gives you a budget of $500,000, and you are told you need to be done in six months. The team skills you need to accomplish the work are unique, and no one in the organization currently has them. When the project is done, you do not estimate you will need those skill sets again. Of the following, which type of worker would be best for this project? ( Consultant ) O offshore permanent O Full-time exempt O Full-time hourly FEEDBACK 4/4 (100.0%) v You completed your project successfully, and the CIO now says she would like your input on how to organize the department. Right now, there is a team dedicated to applications and a team dedicated to infrastructure. What other teams would you advise the CIO to consider? ( Data, strategy, and architecture ) O communication, strategy, and architecture O Architecture, data, and communication o Compliance, architecture, and communication n The CIO agrees that she needs a new architecture function. She asks you to make a list of the major responsibilities for the function. Which of the descriptions below most closely matches the architecture lead role? O Run a team responsible for physical and data security across the company [ Run a team responsible for documenting existing IT systems used in the organization—including what new technologies are added—creating technical roadmaps O Run a team responsible for major software packages that are used by the organization O Run a team responsible for ensuring best practices are used across IT, for working with auditors, and for ensuring the department is ready for future audits FEEDBACK 4/4 (100.0%) v The CIO reports that the image of IT is improving, and senior executives are noticing. She currently reports to the Chief Operating Officer (COO). The CIO believes IT should report to the CEO. She asks you to help prepare talking points she can use with the CEO. Based on what you know about the value of IT in an organization, what point would you recommend she make? O When the CIO reports to the CEO, the focus will be on operations and process improvement. O when the CIO reports to the CEO, the focus will be on the latest technology. O When the CIO reports to the CEO, the focus will be on budget and cost containment. [ When the CIO reports to the CEO, the focus will be on using technology strategically. The CIO gives you another project that is critical to the success of the company. After a few weeks you don’t believe the scope has been fully articulated, and the business partners you need help from are too busy. Where do you document this risk? O Risk resource O Risk recorder ( Risk register O Risk report FEEDBACK 4/4 (100.0%) v . You need to assess the risk before recording it. How are most risks classified? O Importance and probability ( Impact and probability O Iimpact and practicality O Iimportance and practicality

The CIO ask you how you identify the risks for your project. You explain to her that there are several ways to do it, including . O« reating documentation, interviewing experts, online research, and name association O creating documentation, sending surveys, brainstorming, and name association O Reading documentation, sending surveys, name association, and online research ( Reading documentation, interviewing experts, brainstorming, and online research FEEDBACK 4/4 (100.0%) v As you look at the risk more closely, you believe that if you bring in an outside vendor, they can help flesh out most of the scope. By doing this, you are taking which approach to risk? O Accepting the risk O Transferring the risk O Avoiding the risk [ Reducing the risk Your project has been progressing to schedule so far, but you see another risk that is highly likely to cause a delay in the project. You will need to update the project status dashboard. How should you report it? O Red - Serious Issues O Blue - completed O Green - on Track ( Yellow - At Risk ) FEEDBACK 4/4 (100.0%) \/ The CIO wants to adopt more agile practices in the department. She asks you what the right way to measure agile processes is, so you tell her about O volume and capacity O Velocity and capacity ( Velocity and sprint burndown O Volume and sprint burndown

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The CIO would like to understand employee satisfaction with the IT department services. She wants something simple, with as few questions as possible. You recommend O An external award survey ( A seven-question survey asking employee opinion O An employee retention survey O Anet promoter score (NPS) survey FEEDBACK 0/4 (0.0%) X The CIO is very happy with the outcome of your latest project and wants to pursue external recognition for the work completed. She asks for help gaining that recognition, so you . O Take out an advertisement in IT magazines O Contact IT magazines and conferences to submit the project for consideration ( Contact a consulting company that specializes in external recognition O Drop hints about the project to business journalists FEEDBACK 0/4 (0.0%) X The CIO wants to know if her department is financially effective. She asks you to recommend a universally recognized measure of IT effectiveness. You recommend [ IT costs as a percent of company revenue O 1T costs over company net profit O company revenue over IT costs O Company net profit over IT costs FEEDBACK 4/4 (100.0%) v The CIO received her new budget for the year. She is concerned she will not be able to support all of the high-priority projects coming up. She decides she needs to capitalize as many projects as possible next year. Your colleagues don’t understand how this will help the budget. Which of the following explanations could you give? [ Capital budget remains on the balance sheet and is depreciated over several years, making the impact to the annual budget less, but it only applies to certain costs. O capital budget is an accounting trick that allows departments to stretch their budgets temporarily. O capital budget gets expensed right away from the balance sheet, making it easier to track the budget and stay on track. O capital budagets are no longer allowed to be used by publicly traded companies.

WK1 TEST

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