Lead and Manage Organisational Change_3

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Royal Melbourne Institute of Technology *

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BSBLDR601

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Management

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Feb 20, 2024

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Assessment Task 2 : Project Project Portfolio Student name: Assessor: Date: Business this assessment is based on: Documentation reviewed as preparation: Section 1: Identify organisational change requirements and opportunities 1. Provide a brief overview of the business or organisation you are basing your portfolio on. 1.1.What is the name of the business or organisation? NatureCare 1.2.What is the main focus of the business? The main focus of NatureCare will be to provide high quality of skin care products to all consumer by fulfil the market growing demand for manufactured and the involve eco-friendly natural ingredients in the skin care products. They also encourage on the environmentally friendly packaging for their products as well. 1.3.Explain your organisation’s strategic goals (list at least two organisational objectives).

NatureCare’s strategic goals include : - Increase product offering by 15% - Increase profits by 10% 2. What role will you assume as you lead and manage organisational change? 2.1.What is your role and related responsibilities? I’m the Human Resource Manager for this organisational change and my responsibilities will include : - Establish effective recruitment and hiring on new employees - Conduct suitable interviews for candidates - Select talented and suitable candidates become new employees of company - Well manage relationships among management and employees - Consult with Board of Directors and senior management related to the change strategies and ideas 2.2.How does your role and responsibilities relate to the execution of your organisation’s strategic goals? Base on the case study, NatureCare wish to attain their profitability and expand on their product range according to their company’s goals. Thus, NatureCare will required more talented, skilled and knowledgeable employees to help and contribute in order to achieve their goals. Thus, as a Human Resources Manager, I will need to make sure suitable and efficient people deliver the best performance and results. I will also need to develop different effective training programmes for different employees to better enhance their skills and performances. 3. Identify the organisational requirements you must follow as you manage change. 3.1.Which organisational documents (e.g. policies and procedures) provide input on how you approach organisational change? e.g. Risk management, Record keeping, Strategic Plan etc.? - NatureCare strategic plan - Risk Management Report - Communication policy and procedures

3.2.Are there any processes you need to follow (include reporting protocols to managers)? I will need to conduct weekly updates on the change activities through the monday.com and I will submit the impending strategy report related to the changes to CEO. 3.3.Attach relevant documentation to this section of your portfolio. The relevant documentations will include : Policy Description Training Policy Suitable training policy will provide guidelines for training to employees to improve on employee’s performance and productivity. Company should provide different training program for different employees that will be very effective to implement the changes. Communication Policy Effective communication policy will include suitable communication methods and strategies that can be useful when communicate with stakeholders. Effective communication policy will help in make sure all stakeholders to kept the changes on regular basis. 4. Analyse the external environment of your organisation. 4.1.What is the political situation like (e.g. unrest, government support of small business, government policies)? Base on the research, it is consider stable on the Australia’s political situation currently as government do provide a lot of incentives and subsidy for small businesses to help on their company growth as well as incentives for individuals who work less hours. Besides, Australia Government also assist on the company to make sure their generate enough sales to maintain on the economy and local community afloat to make sure balance on benefits. 4.2.What is the current and predicted economic situation (e.g. state of local and other applicable economies, interest rates, exchange rates, employment rates etc.)? Currently, the economy is improving and most of the people able to create their business and make payments on their loans with the lower interest rates offered by banks. Besides, the

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unemployment rate has decreased by 5% and the number of jobs have also increase. In conclusion, the labour market had improving not only in Australia but in most of the country. 4.3.Are there any social considerations (e.g. changing values, beliefs, attitudes and habits)? In these few years, the Covid-19 had cause in increase on the online store and e-commerce transaction which are very reflected in social benefits and attitudes. Nowadays, people tend to make online purchase instead of store visiting. Thus, there are department stores suffering due to the change of consumer purchasing habits. 4.4.How are technological advances affecting the business (e.g. internet, RPA, risk control)? The most obvious will be the internet that change on business running model to online method. Nowadays, most of the business have run their business through online advancements that NatureCare not only able to target on new global customers but consumer all around the world. Besides, the software products such as MYOB or MobiPOS have make business run effectively. Besides, the RPA will help in enhance the performance on financial process which can reduce human error on calculations. 4.5.What are your competitors doing/achieving? The competitors of NatureCare such as The Body Shop which has large market presences and market shares and they do have large financial resources compare with NatureCare. Besides, most of NatureCare’s competitors have move to online presence that have attract more customers and it make them increase on their sales and profits. 4.6.What does the market want? Nowadays, consumer demand on more organic and natural skin care products with best ingredients on the skins rather than chemicals products due to increase on the awareness of healthy. Besides, most of the consumer prefer to online shopping instead of purchase in store as they can make order at anytime they free and able to compare with others alternative competitors’ products. 5. Analyse the current internal environment of your organisation. 5.1. What are the barriers and threats to change in your organisation?

5.2. What are your organisation’s strengths that will contribute to it achieving its objectives? 5.3. What are the weaknesses in your organisation that may require change? 5.4. What new and innovative opportunities currently exist in your organisation? 5.1 Threats - Too many competitors in market - Low barriers for new competitors to entrance the market - Changes in government legislation affect company practices 5.2 Strengths - Low interest on bank loan that increase budget for company business activities - Increase on suppliers choices 5.3 Weaknesses - Limited product choices - Less of talented employees - Weak market activities 5.4 Opportunities - Improve of technology open new avenues for business - Opportunity to break into new market 6. Plan to meet with at least two stakeholders. 6.1.Who will you meet with? I will meet with Sales and Marketing Manager, Advertising Manager and Financial Manager. 6.2.How will you interact with the stakeholders to build and maintain effective working relationships? I will conduct a formal meeting to get involve all stakeholders and encourage every participants to contribute in meeting to provide their ideas and opinions. All of the ideas collected will be record and have a deeply discuss before undertake any final decisions. 6.3.How will you use inclusive and collaborative techniques to negotiate change/opportunity priorities? I will conduct survey and questionnaire section to collect stakeholders’ feedbacks to make sure the collaboration is work and obtain all important informations to help in negotiation of change priorities. Besides, I will also hold meeting to better brainstorming on others informations that related to change. 6.4.How will you use lateral thinking and exploration to develop new and innovative ideas (e.g. brainstorm)?

I will always make use on brainstorming activity to encourage everyone in company to have flexible chance to share their ideas and knowledges in order to come out the best solutions and decisions. 7. Complete the table to summarise the outcomes of your meeting. Note: If not already viewed in person by your assessor, attach proof of your meeting with stakeholders to this section of your portfolio (e.g. video of meeting). Change/opportunity (at least three) How do the changes support the organisation’s objectives? Priority Agreed reporting protocol Put more effort on online sales to better target online customers - Increase on new target market and expand on market - Better increase on customer base through online selling 2 - Update on monday.com - Email to senior management Install RPA to reduce billing problems - It can reduce the mistakes during invoicing - Save more time on billing process 3 - Email the report to senior management Introduce new organic such as hand sanitiser products - Increase more products categories - Attract more customers with more products choices 1 - Email to all employee s - Update on monday.c om - Email report to senior managem ent

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8. Seek expert/specialist advice about the identified changes/opportunities and the related change management process. 8.1.Who will you consult with? NatureCare Chief Executive Officer 8.2.What communication tool will you use to seek their advice? Note: You may use any communication tool to consult with the expert/specialist about the identified changes/opportunities and change management process. If not already viewed in person by your assessor, attach proof (e.g. recording of telephone call, video of face-to-face meeting, email trail etc.) to this section of your portfolio. Attach: Organisational documentation (e.g., policies and procedures) ☐ Proof of meeting with stakeholders ☐ Proof of specialist/expert consultation ☐ Email To : CEO From : Human Resource Manager Subject : Consultation for New Change Opportunities Dear CEO, This email is regarding to the outcomes of the meeting that I had with the stakeholders regarding to the change opportunity of our business to help use better expand our business and achieve our company’s goals. Here are the changes that we choose after the discussions, and your feedbacks will be important :

Change/opportunity (at least three) How do the changes support the organisation’s objectives? Priori ty Put more effort on online sales to better target online customers - Increase on new target market and expand on market - Better increase on customer base through online selling 2 Install RPA to reduce billing problems - It can reduce the mistakes during invoicing - Save more time on billing process 3 Introduce new organic hand sanitiser products - Increase more products categories - Attract more customers with more products choices 1 Please do not hesitate to ask me through this email if you have any questions. Please reply me with your feedbacks so that we able to proceed the changes. Thanks Regards, Jestiine Human Resource Manager NatureCare

Lead and Manage Organisational Change_3

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