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Chapter 14 Interviewing for a Job and Preparing Employment Messages
1. Understanding Types of Employment Interviews
Employers use interviews to get to know potential employees before they are hired. Depending on the goals of the interviewer, interviews follow different approaches. Some are structured and others are less structured. Understanding
and recognizing interview types will help you prepare and deliver your interview.
Why do many companies prefer to conduct their initial screening using computer-assisted interviews?
Applicants tend to answer more carefully because their answers are being screened by a computer.
Computer interviews eliminate many of the inherent problems with face-to-face interviews.
Computer-assisted interviews are more likely to simulate the work environment.
Points:
1 / 1
Close Explanation
Explanation:
Many companies prefer to use computer-assisted interviews for initial screening because research shows that applicants prefer computer interviews and computer interviews eliminate many of the inherent problems with face-to-
face interviews.
Additionally, companies like computer-assisted interviews because applicants are more honest when responding to computer-generated questions. Applicants are not as careful when responding to computers as they are when responding to live interviewers. Refer to 14-1: Understanding Types of Employment Interviews.
The interviewer’s purpose in a(n)
stress interview is to determine how you perform in difficult situations
in order to see if you are a good fit for the job.
Points:
1 / 1
Close Explanation
Explanation:
Stress interviews are designed to allow the interviewer to evaluate the applicant’s response to anxiety-producing situations. This helps the interviewer understand how the applicant might perform on the job in high-stress situations. Group interviews and unstructured interviews are not designed to measure how applicants respond to stress. Refer to 14-1: Understanding Types of Employment Interviews.
Read the scenario, and then answer the question.
Jimena has an interview with GrowTech for a customer service position that involves troubleshooting difficult customer
problems. When Jimena arrives at the interview, the interviewer refuses to shake hands, looks annoyed, and promptly launches into an extremely difficult question. As soon as Jimena begins to respond, the interviewer interrupts and asks another question.
How should Jimena handle this interview situation?
Remain composed and polite
Ask the interviewer to reschedule the interview
Points:
1 / 1
Close Explanation
Explanation:
While the interviewer in this case may simply be incompetent, it is very likely that Jimena is in a stress interview. Stress interviews are designed to allow the interviewer to evaluate the applicant’s response in anxiety-producing situations. As a customer service representative responsible for addressing difficult problems, Jimena will need to remain composed and polite when dealing with upset customers. The interviewer in this scenario has put Jimena in a similar situation.
Some common techniques used in stress interviews include rude behavior from interviewers and creating situations where the applicant feels ridiculed or uncomfortable. Refer to 14-1: Understanding Types of Employment Interviews.
Many companies use series interviews to identify employees who fit the company’s particular culture and style. Who might you expect to be present in a series interview if you were applying for a position with a mid-sized, regional marketing firm?
Check all that apply.
Other candidates
A potential client
The director of sales
The chief marketing officer
Points:
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Close Explanation
Explanation:
As organizations have increased emphasis on the team approach to management and problem solving, selecting employees who best fit their cultures and styles has become especially important. Involving key people in the organization in the candidate selection process has led to new interview styles. Each interviewer will likely ask questions from a differing perspective; for instance, a line manager might ask questions related to the applicant’s knowledge of specific job tasks, while the vice president of operations might ask questions related to the applicant’s career goals.
In this situation you would most likely encounter the chief marketing officer and the director of sales in your interview. Other candidates and potential clients would not be present. Refer to 14-1: Understanding Types of Employment Interviews.
Technology is allowing many businesses to conduct interviews from remote locations. What should be your first step in
preparing for a virtual interview?
Purchase a new laptop that can run Skype and Zoom
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Related Questions
Informational interviews can be used to expand your professional network with someone in your career field who may become a resource or mentor. Informational interviews can be used to build a bridge to your ideal employment. Do you know of anyone who has ever conducted an informational interview? If so, was it helpful?
arrow_forward
As an interviewer, which interviewing technique you would use to select a candidate for the job of customer services/customer complaint handling officer and why?
arrow_forward
1.Discuss and give example the differentiate pre-employment interview from exit interview
arrow_forward
Assume you are on a job interview and you have listed on your resume a career interest in facilities planning. The firm where you are interviewing is a consulting firm that specializes in problem-solving for transportation, communication, and the service industries. React to the following statement directed to you by the firm’s personnel director: “Facilities planning is possible of interest to a firm involved in manufacturing, but it is not clear that our customers have needs in this area sufficient for you to pursue your field of interest.” (300-500 words)
PLEASE DONT COPY SOMEONE ALREADY ANSWERED IT
arrow_forward
Assume you are on a job interview and you have listed on your resume a career interest in facilities planning. The firm where you are interviewing is a consulting firm that specializes in problem-solving for transportation, communication, and the service industries. React to the following statement directed to you by the firm’s personnel director: “Facilities planning is possible of interest to a firm involved in manufacturing, but it is not clear that our customers have needs in this area sufficient for you to pursue your field of interest.”
arrow_forward
Differentiate the three types of interviews: information-gathering, job, and appraisal.
Discuss the interviewer and the interviewee’s roles during the opening, body, and closing portion of an interview.
arrow_forward
In a apple interview if the interviewers asked
Why do you wanna work at apple?
Please give me an valid answer
arrow_forward
Which problem of asymmetric information are prospective employers trying to solve when they ask applicantsto go through a job interview. Is that the end of theinformation asymmetry?
arrow_forward
Online multiple-choice questionnaires are a hot trend in recruiting, experts say. Employers may ask not only how applicants would handle tricky situations, but also how happy they are or how much they have stolen from their previous employer. The multiple-choice format poses a dilemma for the applicant whether to be truthful or say what the employer might want to hear. Is this practice fair? What are some advantages and disadvantages of this practice?
arrow_forward
Which type of interviews are most appropriate when there is no specific job opening, but the candidate is exploring possibilities in a given career field?
Select a Choice Below
OptionAA panel interview
OptionBAn informational interview
OptionCA group interview
OptionDA traditional interview
arrow_forward
Give 10 examples of uncommon questions that are asked in an interview for a job.
arrow_forward
True or False: We can use one-to-one interview to understand why customers value certain features more and what benefits these features can offer.
arrow_forward
As the hiring manager, discuss how you would conduct the interview to determine the suitability of the candidates to fill the role described. Include two (2) supplementary selection techniques to measure the candidate’s potential as ahigh performance sales person in the interview
arrow_forward
Write down a list of six to eight questions that you would ask during an informational interview. Which questions would you ask on all informational interviews? Which questions would be specific to a particular interview? Why?
arrow_forward
How do you classify job candidates? What aspects need to be considered while (4) conducting self-assessment for a job? Why a cover letter is also considered a cold contact letter, and which type of cover letter is more persuasive in nature, and does not require you to seek an appointment for an interview?
arrow_forward
When is writing a letter of inquiry more advantageous than conducting an interview?
arrow_forward
Conduct research and share at least three tips for preparing for an effective job interview.
How will you prepare for your next job interview? Please share examples to help illustrate your response.
arrow_forward
Interviewing Candidates
The interview is the most widespread selection method used to fill positions in organizations. Unfortunately, research on employment interviews has shown that, without proper care, interviews can be unreliable, low in validity, and biased against different groups. One way to improve the interview process is for HR staff to keep the interview structured, standardized, and focused on accomplishing a small number of goals. Moreover, using situational interviews—where applicants are confronted with specific issues, questions, or problems that are likely to arise on the job—have provided pertinent information about the way an applicant may handle the job he or she is applying to fill. In the following case, a local small business is overwhelmed by responses to a job posting and asks an HR consultant to assist in the selection process.
David Holmes is an HR consultant hired by Beds O' Plenty (BOP), a local mattress company. BOP is a fairly new business that…
arrow_forward
Interviewing Candidates
The interview is the most widespread selection method used to fill positions in organizations. Unfortunately, research on employment interviews has shown that, without proper care, interviews can be unreliable, low in validity, and biased against different groups. One way to improve the interview process is for HR staff to keep the interview structured, standardized, and focused on accomplishing a small number of goals. Moreover, using situational interviews—where applicants are confronted with specific issues, questions, or problems that are likely to arise on the job—have provided pertinent information about the way an applicant may handle the job he or she is applying to fill. In the following case, a local small business is overwhelmed by responses to a job posting and asks an HR consultant to assist in the selection process.
David Holmes is an HR consultant hired by Beds O' Plenty (BOP), a local mattress company. BOP is a fairly new business that has…
arrow_forward
Interviewing Candidates
The interview is the most widespread selection method used to fill positions in organizations. Unfortunately, research on employment interviews has shown that, without proper care, interviews can be unreliable, low in validity, and biased against different groups. One way to improve the interview process is for HR staff to keep the interview structured, standardized, and focused on accomplishing a small number of goals. Moreover, using situational interviews—where applicants are confronted with specific issues, questions, or problems that are likely to arise on the job—have provided pertinent information about the way an applicant may handle the job he or she is applying to fill. In the following case, a local small business is overwhelmed by responses to a job posting and asks an HR consultant to assist in the selection process.
David Holmes is an HR consultant hired by Beds O' Plenty (BOP), a local mattress company. BOP is a fairly new business that has…
arrow_forward
Describe the steps of an interview.
Differentiate the three types of interviews: information-gathering, job, and appraisal.
Discuss the interviewer and the interviewee’s roles during the opening, body, and closing portion of an interview.
arrow_forward
Describe 2 questions that are appropriate for an interviewer to ask during an employment interview and 2 questions that are inappropriate for an interviewer to ask during an employment interview.
arrow_forward
Online multiple-choice questionnaires are a hot trend in recruiting, experts say. Employers may ask not only how applicants would handle tricky situations, but also how happy they are or how much they have stolen from their previous employer. The multiple-choice format poses a dilemma for the applicant whether to be truthful or say what the employer might want to hear. Is this practice fair? What are some advantages and disadvantages of this practice?
"Like criminal background checks and drug tests, the social media check is quickly becoming an automatic part of the hiring process," asserts Melissa Bell, editor of Blogpost for The Washington Post. Do you believe employers are justified or ethical in making these kinds of searches before hiring? Does this assume that candidates may be criminals? Isn't this similar to snooping?
arrow_forward
If you were interviewing applicants for a sales position at the Container Store, what questions would you ask, and why?
arrow_forward
What are semi-structured interviews.
arrow_forward
Discuss 3 types of interviews
and give examples of each type.
Which type will you use when
interviewing the customer service
representative?
arrow_forward
Why did some of the interviewees leave their positions at their companies?
arrow_forward
True or False: By asking interviewees why they make a certain decision or behave in a certain way in a one-to-one interview, we are able to establish causal relationships between factors of interest.
arrow_forward
SEE MORE QUESTIONS
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- Assume you are on a job interview and you have listed on your resume a career interest in facilities planning. The firm where you are interviewing is a consulting firm that specializes in problem-solving for transportation, communication, and the service industries. React to the following statement directed to you by the firm’s personnel director: “Facilities planning is possible of interest to a firm involved in manufacturing, but it is not clear that our customers have needs in this area sufficient for you to pursue your field of interest.” (300-500 words) PLEASE DONT COPY SOMEONE ALREADY ANSWERED ITarrow_forwardAssume you are on a job interview and you have listed on your resume a career interest in facilities planning. The firm where you are interviewing is a consulting firm that specializes in problem-solving for transportation, communication, and the service industries. React to the following statement directed to you by the firm’s personnel director: “Facilities planning is possible of interest to a firm involved in manufacturing, but it is not clear that our customers have needs in this area sufficient for you to pursue your field of interest.”arrow_forwardDifferentiate the three types of interviews: information-gathering, job, and appraisal. Discuss the interviewer and the interviewee’s roles during the opening, body, and closing portion of an interview.arrow_forward
- In a apple interview if the interviewers asked Why do you wanna work at apple? Please give me an valid answerarrow_forwardWhich problem of asymmetric information are prospective employers trying to solve when they ask applicantsto go through a job interview. Is that the end of theinformation asymmetry?arrow_forwardOnline multiple-choice questionnaires are a hot trend in recruiting, experts say. Employers may ask not only how applicants would handle tricky situations, but also how happy they are or how much they have stolen from their previous employer. The multiple-choice format poses a dilemma for the applicant whether to be truthful or say what the employer might want to hear. Is this practice fair? What are some advantages and disadvantages of this practice?arrow_forward
- Which type of interviews are most appropriate when there is no specific job opening, but the candidate is exploring possibilities in a given career field? Select a Choice Below OptionAA panel interview OptionBAn informational interview OptionCA group interview OptionDA traditional interviewarrow_forwardGive 10 examples of uncommon questions that are asked in an interview for a job.arrow_forwardTrue or False: We can use one-to-one interview to understand why customers value certain features more and what benefits these features can offer.arrow_forward
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SEE MORE QUESTIONS
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