Module 03 Review Questions(1)

UNE 66177 apparently allows the integration of management systems. Select one: a. quality and prevention. b. Any type of standard c. quality, prevention and environment.

What does an internal quality assurance bolan include?

Burger Doodle is a fast-food restaurant that processes anaverage of 680 food orders each day. The average cost of each order is $6.15. Four percent of the orders are incor-rect, and only 10% of the defective orders can be corrected with additional food items at an average cost of $1.75. Theremaining defective orders have to be thrown out.a. Compute the average product cost.b. In order to reduce the number of wrong orders,Burger Doodle is going to invest in a computerizedordering and cash register system. The cost of thesystem will increase the average order cost by $0.05and will reduce defective orders to 1%. What is theannual net cost effect of this quality-improvementinitiative?c. What other indirect effects on quality might be realizedby the new computerized order system?

3. Describe the concept of the internal customer and its relevance from a quality perspective.

The ISO 45001:2018 standard establishes: Select one: a. Performance criteria for occupational safety and health. b. Recommendations for the incorporation of the occupational health and safety management system. c. Detailed specifications for the design of the occupational health and safety management system.

I need help with part c of the question.

Problem 12-7 (Algo) The following table lists all costs of quality incurred by Sam's Surf Shop last year. Annual inspection costs Annual cost of scrap materials Annual rework cost Annual cost of quality training Annual warranty cost Annual testing cost $ 170,000 346,000 Appraisal cost 94, 679 516, 000 1, 666, 000 532, 000 What was Sam's appraisal cost for quality last year?

9. Explain the essential components of the ISO 9000-2015 quality systems standard.These concepts: -Focus on processes. -Improvement. -Evidence-based decision making. -Relationship management.

Quality Cost ClassificationRequired Classify each of the following costs into one of the four quality cost (i.e., COQ) categories:1. Materials, labor, and overhead costs of scrapped units.2. Engineering time spent to determine the causes of failures to meet product specification.3. Wages and salaries for the time spent by workers to gather quality measurements.4. Information systems costs expended to develop data requirements.5. Clerical staff expenses to coordinate training programs.6. Salaries for members of problem-solving teams.7. Payment to settle a product-liability lawsuit.

When is deployment of the quality function use explain?

A quality control scheme is in operation for a process producing ball-bearings. Samples of 6 bearings are taken every hour and bearing diameters are measured. The mean diameter delivers is 2 cm with standard deviation of 0.002 cm. To bearing diameter specification is within the range of 1.998cm to 2.002cm. a. Calculate the process capability for the ball bearings production process . b. Suggest two proposal to improve the process capability. c. What value of standard deviation will deliver a six sigma process ?

* please don't take answer from chegg    A quality control procedure involves 100% inspection of parts received from a supplier. Historical records show the following defective rates have been observed.                                                 Percent Defective                    Probability                                     0                                  0.10                                     1                                  0.20                                     2                                  0.45                                     3                                  0.25 The cost for the quality control 100% inspection is $325 for each shipment of 600 parts. If the shipment is not 100% inspected, defective parts will cause rework problems later in the production process. The rework cost is $30 for each defective part. Construct a payoff table for this problem. The plant manager is considering eliminating the inspection process in order to save the inspection…

Customer Manufacturing Group (2010) Using Business Process Improvement Teams to Increase Customer Satisfaction and Improve Performance. A Customer Manufacturing Group Case Study [Online]. Available at: http://www.customermfg.com/wpfiles/csbpi.pdf (Links to an external site.)  Question The case study from the Customer Manufacturing Group (2010) outlines the business process improvement that was undertaken within a company. Discuss what this case study demonstrates about how business process improvement should be taken within companies.

Discuss how would you utilize the following tools to detect and analyse quality problems in an organisation:Cause-and-effect diagrams

Explain the following and give examples. A. Pareto Chart/Principle B. Cause and Effect Diagram C. PDCA Approach D. Control Chart E. Scatter Diagram

Sub part question, Please answer both

9. Explain the essential components of the ISO 9000-2015 quality systems standard.

1.Describe quality control systems and key issues in   manufacturing and service 2.Explain types of variation and the role of   statistical process control (SPC)

What is ISO standards and its types?? WHAt is MBNQA?

In process improvement efforts, cost of quality is a means to quantify the total cost of quality-related efforts and deficiencies. An audit of a firm has revealed that the costs attributed to poor quality has risen sharply from a previous audit. Given that you are to provide advisory services to this firm:a. Critically enumerate the reasons accounting for the high costs of poor quality.b. Provide a comprehensive roadmap for the firm to significantly reduce their costs of poor quality and maintain a competitive edge.

Quality is defined by the American Society for Quality Control as Select one: a.the characteristics of a product or service that affect its ability to satisfy the needs of customers. b.a series of activities designed to create excellence in a product or service. c.a special rank designated for manufactured products that have less than one defect per hundred. d.any output that meets the specific standards of a society. Quality management is applicable to Select one: a.manufacturing but not service businesses. b.service but not manufacturing businesses. c.both service and manufacturing businesses. d.neither service nor manufacturing businesses.

Problem 13-4 (Algo) There is a 3 percent error rate at a specific point in a production process. If an inspector is placed at this point, all the defects can be detected and eliminated. The inspector would cost $11 per hour and could inspect units in the process at the current production rate of 52 per hour. If no inspector is hired and defects are allowed to pass this point, there is a cost of $12 per defective unit to correct the defects later on. Assume that the line will operate at the same rate (i.e., the current production rate) regardless of whether the inspector is hired or not. a. If an inspector is hired, what will be the inspection cost per unit? (Round your answer to 3 decimal places.) Cost per unit b. If an inspector is not hired, what will be the defective cost per unit? (Round your answer to 3 decimal places.) Cost per unit

Which among the following is a variable quality? A. Audits conducted in a period of time B. Machine set-up time C. Number of defective parts D. Customer complaints

Which of the following is not a prevention activity in controlling quality?   Multiple Choice   Field testing.   Certifying suppliers.   Quality training.   Process improvement.

A luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list and count of the major complaints by week for the last month is as follows: Week 1 Error on bill         10 Room not ready at check-in         8 Room service delivery late          3 Long line at check-out   10 Week 2 Error on bill         12 Noise in hallway                2 Long line at check-out   5 Room dirty           10 Week 3 Not enough towels in room         5 Error on bill         7 Room service delivery late          6 Not enough close-up parking      2 Week 4 Room dirty           7 Error on bill         9 Room not ready at check-in         10 Long line at check-in       9 You have decided to use a few of the “Tools of Quality” to present your finding to hotel management. Prepare a report to management that includes the…

Explain the following in Process Model Quality Assurance (Mention Examples if required)                                                                                                                                                                                                                                                                                               [10] Validation Certification Verification