a)
Interpretation: capacity of each resource
Concept introduction:key to determining the performance of any system is the capacity of the relevant resources. This is defined as the number of customers per hour that may be processed by the resource.
b)
Interpretation: resource of the bottle neck and capacity of the system.
Concept introduction:key to determining the performance of any system is the capacity of the relevant resources. This is defined as the number of customers per hour that may be processed by the resource.
c)
Interpretation: actions to increase the system capacity.
Concept introduction:key to determining the performance of any system is the capacity of the relevant resources. This is defined as the number of customers per hour that may be processed by the resource.
d)
Interpretation:utilizations of receptionist, nurses and GPs.
Concept introduction:key to determining the performance of any system is the capacity of the relevant resources. This is defined as the number of customers per hour that may be processed by the resource.
e)
Interpretation:new capacity and utilization of receptionist.
Concept introduction:key to determining the performance of any system is the capacity of the relevant resources. This is defined as the number of customers per hour that may be processed by the resource.
Want to see the full answer?
Check out a sample textbook solutionChapter 7 Solutions
Production and Operations Analysis, Seventh Edition
- MGMT Hospital Inc is a private concern that recently opened it doors to the public in the suburbs amidst heavy traffic. There are hardly any quiet nights. Sirens are a constant feature. However, once inside, there is just the hustle and bustle of hospital staff going back and forth. A hospital readmission is when a patient who is discharged from the hospital, is re-admitted again within a certain period of time. Hospital readmission rates for certain conditions are now considered an indicator of hospital quality, and also affect the cost of care adversely. For this reason, Centers for Medicare & Medicaid Services established the Hospital Readmissions Reduction Program (HRRP) which aims to improve quality of care for patients and reduce health care spending by applying payment penalties to hospitals that have more than expected readmission rates for certain conditions. Although diabetes is not yet included in the penalty measures, the program is regularly adding new disease…arrow_forwardThe manager of a local restaurant “RRR” asks you to improve the existing “online food ordering system” with an additional function. It is desired that the new function informs the customer about the approximate time needed to deliver the foods after customer submits the order via the website of “RRR”. If you plan to prepare an online questionnaire for the customers that they may fill on theweb site of “RRR” Write 2 questions that you may use nominal scale and 2 questions that you may useinterval scale.arrow_forwardBased on the figure below, draw Data Flow Diagram Level O from the viewpoint of Hospital Management System. Hospital is an essential part of our lives, providing the best medical facilities to people suffering from various ilnesses, which may be due to change in climatic conditions, increased workload, emotional trouma stress and others. It is necessary for the hospitals to keep track of their day-to-day activities and records of its patients, doctors, nurses, word boys and other staff personals that keep the hospital running smoothly and successfully. An automated system, named as "Hospital Management System" is planned to be developed to replace a manual system. The project "Hospital management system" is aimed to maintain the day-to- day state of admission/discharge of patients, ist of doctors, reports generation, and others. It is designed to achieve the following objectives: to computerize all details regarding patient details and hospital details. The details of the new patient…arrow_forward
- Upon arrival, customers receive a form from the receptionist and fill out relevant information such as personal health records and insurance provider. The form is then handed back to the receptionist who enters the information into the computer system for the dentist to see. A dental assistant then takes an X-ray from the patient. A dentist then performs the checkup and discusses any issues with the patient. Based on conversations with staff members at the clinic, you have obtained the following information on the process: It takes about 5 minutes for a customer to fill out the paperwork. Entry of information on the paperwork into the system and verification with past records takes another 5 minutes for a receptionist. There are two receptionist(s). It takes 14 minutes, on average, for the dental assistant to take an X-ray. There are three dental assistants on shift at any moment. There are 8 dentists working at the clinic. Each checkup takes 30 minutes, on average. The following…arrow_forwardA call centre that handles customer service telephone calls is monitored by information system that collects data on the number of calls each representative received and the length of time each representative took to answer each call and then to respond to the question or request for service. Managers at the call centre can easily obtain statistics on virtually any part of the process. And data collection is built into the system, making it unintrusive. Obviously, the manager‟s goal is to make sure all calls are answered quickly and that customers are satisfied. Information from the system can then be used in a variety of ways. For instance, a manager can use the information from the system to compare a worker‟s output to that of his colleagues, to his own earlier output, to historical outputs reflecting similar work conditions at other times. He can evaluate the number and duration of calls service representatives answer on a given day. 3. What uses of the…arrow_forwardA call centre that handles customer service telephone calls is monitored by information system that collects data on the number of calls each representative received and the length of time each representative took to answer each call and then to respond to the question or request for service. Managers at the call centre can easily obtain statistics on virtually any part of the process. And data collection is built into the system, making it unintrusive. Obviously, the manager‟s goal is to make sure all calls are answered quickly and that customers are satisfied. Information from the system can then be used in a variety of ways. For instance, a manager can use the information from the system to compare a worker‟s output to that of his colleagues, to his own earlier output, to historical outputs reflecting similar work conditions at other times. He can evaluate the number and duration of calls service representatives answer on a given day. 1. Rationally, what are the…arrow_forward
- Identify 25 key benchmarks for hospitals within the U.S. healthcare system. Align the benchmarks into one of the three broad categories – quality, operations, and financial. If you feel the benchmark doesn’t align with these three categories, please fill in which category you would place it in. You must have at least 5 benchmarks in each broad category. Then identify the industry standard, whether the mean or median (each metric is different), and record them in a table format similar to the template provided in Table 1 (see Appendix). This is an example of identifying industry best practices and aligning healthcare facilities with evidence-based outcomes. Make sure you identify a true benchmark and not just an operating statistic. Example, the total number of beds or outpatient visits is not a benchmark. A better example of a benchmark would be “cost per bed”, or “revenue per outpatient visit.” You may not be able to find a metric for some benchmarks, but if you combine…arrow_forwardIdentify an appropriate flow unit for a processarrow_forwardBring-your-own-device (BYOD) analytics might define a system.arrow_forward
- Analyse the effectiveness of Hospital-Acquired Condition Reduction Program (HACRP) method used for measuring quality of care at hospitals. Compare and contrast the method to the HRRPand show how the method interconnects with Hospitals Readmissions Reduction Program (HRRP).arrow_forward1.The authors state that service leaders must have a service vision because: It creates an in-the-field leadership style Seeing quality as a winning service srategy can be translated into action to give the workforce a passion for service quality service leaders have high standards it prevents them from being isolated from their own businesses 2.A service blueprint is best defined as: a process flowchart a process flow chart showing the activity times a flowchart that shows the SERVQUAL differences a flow chart showing failpoints 3.the author discusses poka-yokes as fail-safing devices suitable for services as well as manufacturing. The relationship of poka-yokes to service blueprints is best described as: having been created by the same woman, Lynn Shostack creating poka-yokes for each fail point identified in a service blueprint Having been created by the same company to improve banking services in Japan producing a large amount of personal…arrow_forwardIf I may request, may I ask what would be your 3 solutions to help the hospital overcome this problem? Moreover, what would be the recommendation for the solutions and it's conclusion. Thank you!arrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.