EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 1, Problem 4CQD
Summary Introduction
Case Summary: Z is a Las Vegas-based online retailer that cited in fortune’s list.
It frequently gives customers surprise upgrades for quicker shipping and has a return policy of 365-day.
Interpretation: Seven differences between goods-producing and service-providing businesses.
Expert Solution & Answer
Trending nowThis is a popular solution!
Students have asked these similar questions
Define the term Service Sector?
Describe post-sale service arrangements the firm does or should provide?Explain how the firm’s repair/service efforts impact customer satisfaction?
Considering the classification of goods and services, please fill in the following table with suitable examples (just as I did in the first row:
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Define the terms supply chain and supply chain management?arrow_forwardIdentify TWO (2) methods of service design that can increase service efficiency and limit customer interaction.arrow_forwardExplain why services marketing are important to satisfy the customers in a service oriented business.arrow_forward
- Provide an example of a service industry where customers are involved in co-production and explain the implications and marketing-related tasks that would be associated with that service.arrow_forwardExplain the trade offs that are involved in deciding on whether to offer a product or service guarantee.arrow_forward
arrow_back_ios
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.