Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Question
Chapter 1, Problem 1.4AAC
Summary Introduction
To determine:
The four categories of soft skills given in the question. They are:
- Thinking and problem solving
- Oral and written communication
- Personal qualities and work ethic
- Interpersonal and teamwork
The instructor wants the candidate to identify his soft skills and note down what a potential employer would value. A list of four items corresponding to each of the categories has to be noted down.
Introduction:
Soft skills and hard skills are both required in a job, however some companies pay more emphasis on soft skills as they are essential career attributes that include the ability to communicate, involves working well with others, problem solving ability, ethical decision making and embracing diversity.
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Employee engagement refers to the emotional commitment and connection that employees have towards their work, organization, and its goals. It involves creating a positive work environment where employees feel valued, motivated, and empowered to contribute their best efforts. Engaged employees are more likely to be productive, innovative, and committed to the success of
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Effective employee engagement strategies encompass various initiatives aimed at fostering a culture of appreciation, open communication, and continuous development. This can include providing opportunities for skill development and career advancement, recognizing and rewarding achievements, soliciting feedback, and promoting work-life balance. Additionally, promoting a sense of purpose and alignment with the organization's mission and values can enhance employee satisfaction and engagement.
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Assess the efficacy of interpersonal skills and their utilization throughout the entirety of the training session preparation and execution process?
explain and give example:
Conflict between people
Problems with communication
Gossip
Bullying
Harassment
Discrimination
a lack of drive and contentment in one's work
Problems with performance
Unsuitable for the position
Chapter 1 Solutions
Essentials of Business Communication (MindTap Course List)
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