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What precisely are measures for quality of service? What use do Quality of Service measurements serve?
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- Choose five of the dimensions of service quality and for each of them name a servicefirm that you believe competes effectively on this dimension. Explain your answersMeasurable service delivery is required. According to Parasuraman's theory, service quality has five dimensions: tangible, empathic, reliable, responsive, and dependable. How do you apply the Service Quality concept/theory to the 'Accor Group' company's service delivery measurement?