Taylor Construction builds custom homes in Dallas, Texas. Brandon Taylor knows that his future depends on the quality of the homes he builds and the service he provides to customers. Most new-customer sales arise from word-of-mouth advertising by former customers.Identify the balanced scorecard perspective for each measure in the exercise. Perspective a. Number of customer complaints Internal business processesCustomerLearning & growthFinancial b. Employee turnover Learning & growthFinancialInternal business processesCustomer c. Net profit per house constructed Learning & growthFinancialInternal business processesCustomer d. Turnaround time on customer design changes Learning & growthInternal business processesCustomerFinancial e. Hours of training per employee Learning & growthFinancialInternal business processesCustomer f. Average labor cost per house CustomerLearning & growthFinancialInternal business processes g. Dollars invested in new equipment Learning & growthFinancialInternal business processesCustomer h. Grade (quality) of brass fixtures FinancialLearning & growthInternal business processesCustomer i. Variances between budgeted and actual costs of building a house FinancialInternal business processesCustomerLearning & growth
Taylor Construction builds custom homes in Dallas, Texas. Brandon Taylor knows that his future depends on the quality of the homes he builds and the service he provides to customers. Most new-customer sales arise from word-of-mouth advertising by former customers.Identify the balanced scorecard perspective for each measure in the exercise. Perspective a. Number of customer complaints Internal business processesCustomerLearning & growthFinancial b. Employee turnover Learning & growthFinancialInternal business processesCustomer c. Net profit per house constructed Learning & growthFinancialInternal business processesCustomer d. Turnaround time on customer design changes Learning & growthInternal business processesCustomerFinancial e. Hours of training per employee Learning & growthFinancialInternal business processesCustomer f. Average labor cost per house CustomerLearning & growthFinancialInternal business processes g. Dollars invested in new equipment Learning & growthFinancialInternal business processesCustomer h. Grade (quality) of brass fixtures FinancialLearning & growthInternal business processesCustomer i. Variances between budgeted and actual costs of building a house FinancialInternal business processesCustomerLearning & growth
Principles of Cost Accounting
17th Edition
ISBN:9781305087408
Author:Edward J. Vanderbeck, Maria R. Mitchell
Publisher:Edward J. Vanderbeck, Maria R. Mitchell
Chapter9: Cost Accounting For Service Businesses, The Balanced Scorecard, And Quality Costs
Section: Chapter Questions
Problem 11E: Luxe Inc., a chain of gasoline service stations, has a strategy of charging premium prices for its...
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Taylor Construction builds custom homes in Dallas, Texas. Brandon Taylor knows that his future depends on the quality of the homes he builds and the service he provides to customers. Most new-customer sales arise from word-of-mouth advertising by former customers.
Identify the balanced scorecard perspective for each measure in the exercise.
Perspective | ||||
a. | Number of customer complaints |
Internal business processesCustomerLearning & growthFinancial
|
||
b. | Employee turnover |
Learning & growthFinancialInternal business processesCustomer
|
||
c. | Net profit per house constructed |
Learning & growthFinancialInternal business processesCustomer
|
||
d. | Turnaround time on customer design changes |
Learning & growthInternal business processesCustomerFinancial
|
||
e. | Hours of training per employee |
Learning & growthFinancialInternal business processesCustomer
|
||
f. | Average labor cost per house |
CustomerLearning & growthFinancialInternal business processes
|
||
g. | Dollars invested in new equipment |
Learning & growthFinancialInternal business processesCustomer
|
||
h. | Grade (quality) of brass fixtures |
FinancialLearning & growthInternal business processesCustomer
|
||
i. | Variances between budgeted and actual costs of building a house |
FinancialInternal business processesCustomerLearning & growth
|
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