Reld Company would like to Implement a balanced scorecard performance measurement system. Its senlor management team has assembled the measures shown below for possible Inclusion in Its scorecard. Requlred: For each measure, Indicate by placing an X in the appropriate column whether It would most likely be classified in the learning and growth, Internal business process, customer, or financial category of the company's balanced scorecard. Learning & Internal Business Process Customer Financial Item Growth Ex. Employee absenteeism rate 1. Sales from new customers 2. Customer defection rate 3. Average fuel cost per sales dollar 4. Average number of workplace accidents per employee 5. Delivery cycle time 6. Average training hours per employee 7. Number of job applicants from under-represented groups Percent of customers that strongly agree with the statement "Your employees treated me courteously." 8. 9. Return on assets Percent of customers that strongly agree with the statement 10. "Your company has a superior commitment to product safety." 11. Number of modular product designs 12. Lost sales due to out-of-stock merchandise 13. Pounds of waste produced 14. Number of customer referrals 15. Residual income 16. Average mentorship hours per employee
Reld Company would like to Implement a balanced scorecard performance measurement system. Its senlor management team has assembled the measures shown below for possible Inclusion in Its scorecard. Requlred: For each measure, Indicate by placing an X in the appropriate column whether It would most likely be classified in the learning and growth, Internal business process, customer, or financial category of the company's balanced scorecard. Learning & Internal Business Process Customer Financial Item Growth Ex. Employee absenteeism rate 1. Sales from new customers 2. Customer defection rate 3. Average fuel cost per sales dollar 4. Average number of workplace accidents per employee 5. Delivery cycle time 6. Average training hours per employee 7. Number of job applicants from under-represented groups Percent of customers that strongly agree with the statement "Your employees treated me courteously." 8. 9. Return on assets Percent of customers that strongly agree with the statement 10. "Your company has a superior commitment to product safety." 11. Number of modular product designs 12. Lost sales due to out-of-stock merchandise 13. Pounds of waste produced 14. Number of customer referrals 15. Residual income 16. Average mentorship hours per employee
Cornerstones of Cost Management (Cornerstones Series)
4th Edition
ISBN:9781305970663
Author:Don R. Hansen, Maryanne M. Mowen
Publisher:Don R. Hansen, Maryanne M. Mowen
Chapter13: The Balanced Scorecard: Strategic-based Control
Section: Chapter Questions
Problem 11E: The following if-then statements were taken from a Balanced Scorecard: a. If employee capabilities...
Related questions
Question
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
This is a popular solution!
Trending now
This is a popular solution!
Step by step
Solved in 2 steps with 1 images
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, accounting and related others by exploring similar questions and additional content below.Recommended textbooks for you
Cornerstones of Cost Management (Cornerstones Ser…
Accounting
ISBN:
9781305970663
Author:
Don R. Hansen, Maryanne M. Mowen
Publisher:
Cengage Learning
Principles of Accounting Volume 2
Accounting
ISBN:
9781947172609
Author:
OpenStax
Publisher:
OpenStax College
Cornerstones of Cost Management (Cornerstones Ser…
Accounting
ISBN:
9781305970663
Author:
Don R. Hansen, Maryanne M. Mowen
Publisher:
Cengage Learning
Principles of Accounting Volume 2
Accounting
ISBN:
9781947172609
Author:
OpenStax
Publisher:
OpenStax College