Discuss the concept of customer lifetime value. Explain why this is a concept that marketing management should strongly consider in its day to day management.  You may also discuss how a company might go about implementing a program that addresses customer lifetime value.

Marketing
20th Edition
ISBN:9780357033791
Author:Pride, William M
Publisher:Pride, William M
Chapter7: Consumer Buying Behavior
Section: Chapter Questions
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  1. Discuss the concept of customer lifetime value. Explain why this is a concept that marketing management should strongly consider in its day to day management.  You may also discuss how a company might go about implementing a program that addresses customer lifetime value.
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