Principles of Supporting Change in a Business Environment

Unit four: Principles of supporting change in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 3 pages and is made up of 3 Sections. Section 1 – Understand why change happens in a …show more content…

Theory suggests that these people will go through what is called: Change Performance Curve: Shock – The initial reaction can sometimes be shock, this will automatically reduce the individuals performance as they will fear the unknown. Denial - This is when the individual will stay focused in the past and the ‘way things used to be done’. The fear of the ‘new way’ may cause the individual to continue to complete their tasks the ‘old way’. Anger – Once the initial feelings have been dealt with denial slowly turns to anger. Depression - Once the individual finally realises that the change is going to happen, they enter the depression stage Acceptance – The individual accepts that the change is happening. Integration But there are different types of support that can help people during change. These include: • Effective planning ( plan the change an inform people of the change) • Participation ( let people be involved in the process) • Training or retraining ( provide training so stuff if prepared for new tasks) • Encouragement or other supportive behaviours ( provide support by encouraging not criticizing- good communication can really help people accept a change more quickly.) • Counselling or coaching b) Explain the benefits of working with others. As said above good communication can really help people accept a change more quickly. Working as a team can really help to adapt to change