Iteration 2 Finsihed

.pptx

School

South Texas College *

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Course

1303

Subject

Business

Date

May 10, 2024

Type

pptx

Pages

11

Uploaded by KayAnne7176 on coursehero.com

Interview Summaries Guidance – Week 2 Customer Interview Summaries Instructions Review the Example Customer Interview Summaries Deck. Complete each Customer Interview Summary Slide for each customer you interviewed (a total of 5 completed Summary slides). Here you are being asked to provide a brief description of the problem or need as described by the person you interviewed (customer) – NOT your description. Also, you will need to describe the emotions the interviewee described related to the problem/need described in previous question. Finally provide the solutions they are currently using to solve their problem, meet the need. REMEMBE R to provide the link to the URL with your recording and transcripts. If you didn’t record your interview, you will need to provide with this submission a completed script/file with your interview transcripts
E X EC © TeachingE.or g CUSTOMER INTERVIEW SUMMARY – Week 2 Interviewee Name Customer Segment Interview Date Link to Recording & Transcript If they are taking an action to solve the Problem, what action(s) (Solution) are they taking? What Problems did you Discover? What Emotions did the Interviewee Describe? 10/11/23 Sally Property Manager https://docs.google.com/document/d/1jzgJ8_yFzJ3 i7a1QxT5Q6eaHXXNsKM_LfNMDL81oE5o/edit?usp =sharing There is too much that property managers are expected to oversee, especially in a commercial space There is no specialized technological training for this industry Despondence They are trying to get familiarized with collaboration platforms that aren’t an industry standard.
E X EC © TeachingE.or g CUSTOMER INTERVIEW SUMMARY – Week 2 Interviewee Name Customer Segment Interview Date Link to Recording & Transcript If they are taking an action to solve the Problem, what action(s) (Solution) are they taking? What Problems did you Discover? What Emotions did the Interviewee Describe? 10/12/2023 Arman Property Manager https://docs.google.com/document/d/1NRC7pL-f1J 6Dx3O3RVBMGYp6dli_ebCCvQ6kToEDUfI/edit?usp =sharing Language barrier when it comes to communicating online marketing strategies Information for tenant management services not clear online Frustration They take English classes so they can better serve their customers
E X EC © TeachingE.or g CUSTOMER INTERVIEW SUMMARY – Week 2 Interviewee Name Customer Segment Interview Date Link to Recording & Transcript If they are taking an action to solve the Problem, what action(s) (Solution) are they taking? What Problems did you Discover? What Emotions did the Interviewee Describe? 10/12/23 Erick Property Manager https://docs.google.com/document/d/1GUNqi_Pa_ r1MJUNgwMjT_MfqLde6PyJxVm0-w7bpu3Q/edit?u sp=sharing Trying to keep up with new advancements in the industry Not having enough time to get familiarized with said advancements Indifference They tried connecting with various companies but they frustrated with correspondence and lack of price transparency
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