Foundations of Business (MindTap Course List)
6th Edition
ISBN: 9781337386920
Author: William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher: Cengage Learning
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 14.3G, Problem 2CC
Summary Introduction
To determine: The reasons crisis and reputation management, listening to stakeholders and targeting specific types of customers are important activities for a business.
Introduction: Reputation management is often termed as rep management, online reputation management or ORM, is the act of endeavouring to shape public impression of a man or association by manipulating on the web data about that entity.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
How are listening skills important to employees, supervisors and executives? Who should have the best listening skills ?
What are the ethical implications of the following interpretations?
Any information you can access for free on the Internet is fair game. That's what the Web is all about, greater and greater access to information for more and more people ar und the world. In your circle of acquaintances, how common is pirating music and plagiarizing?
Do IT professionals face moral dilemmas while deciding whether or not to encrypt their work emails?
Chapter 14 Solutions
Foundations of Business (MindTap Course List)
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, marketing and related others by exploring similar questions and additional content below.Similar questions
- Why is it bad for email service companies to read the messages of their customers?arrow_forwardWhy may it be a bad idea for email companies to read their customers' private correspondence?arrow_forwardHow can a business effectively communicate its customer-focused approach to the public and build a positive reputation?arrow_forward
- Do email providers' right to access their customers' messages come with any downsides?arrow_forwardexplain how listening can be one of the best customer service practicesarrow_forwardExamine people's mental processes as they attempt to address the issues they've encountered in mobile apps and PCs. Think about several tactics that might assist your buyers get used to your product's unusual features. When you were at a loss for how to fix an issue with a piece of software, what steps did you take? I'm going to need your help figuring out how to address this issue.arrow_forward
- Is there a potential downside to email service providers reading the messages that their customers send and receive?arrow_forwardHave you ever felt that your privacy was being stretched, or even violated, by a company? Why? What do you believe should be done to prevent privacy violations? That is, should customer behavior change? How? Should laws be enacted? Addressing what?arrow_forwardWhy is it important for companies today to be focused on the front line customers in their business? Considering the current global economy and social media why companies today are becoming more focused on customer service as a way to improve their bottom line?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
