Teamwork in Crisis Jerry Jones, a second-year learning team mentor, stared at his notes again. His interaction with the team last night confirmed what he suspected. Only three weeks into the first year of an BSc. program at a big-name school in Barbados, the learning team was in trouble. From his own experience the year before, Jones knew that a first-rate learning team made a huge difference in a student’s first-year experience. The corollary was also true: a bad or difficult learning team experience could taint the entire first-year school experience. Although Jones wanted to help, he was not at all sure how to do so. Perhaps describing the situation to his fellow peer mentors in his second-year elective class on managing teams would draw out some good ideas. In his mind, Jones could hear himself explain the story: Let me first describe the team members. Essentially, they were all around 26 years of age, athletic, and had professional backgrounds in finance or economics. I’ll start with Bobby Bromfield, who was a self-professed introvert and who was passionate about the Reggae Boys Football team from Jamaica. Professionally, Bloomfield worked as a financial analyst for a few different firms. He had not traveled outside Barbados much over the past few years. With plans to target investment banking firms for his summer internship, Bloomfield had been spending a lot of nights networking with banking alumni and recruiters. Jeff King was from Barbados. He worked for Intel in Bridgetown for six years before pursuing his first degree. King spoke fluent English and was a huge cricket fan. He followed his favorite team passionately and was also very involved in the informal Barbadian club at the school and planned to make his favorite dish for the International Food Festival this year. After graduation, King wanted to pursue a career in consulting and hoped to get sponsored for a visa to live and work in the United States permanently. Joy Gordon was the only woman on the learning team and came from a mixed-race family. In 2002, Gordon was awarded the crown for Miss Jamaica and had been Miss Jamaica Teen in 1999. She worked as an analyst for a private foundation. Gordon planned to focus her career on private wealth. Despite the great amount of networking that her chosen career path required, Gordon was very involved in the school community. She spent a lot of time working on projects for the Black Business Student Forum and the National Association of Women. Keith James was originally from Nigeria and had been living in Barbados for more than 10 years. James worked as a policy research analyst for the government of Barbados, then changed career paths and worked as a real estate analyst. 1. From the case, identify at least 3 current team norms? What do you think the team should add to its norms list (add at least five more) and justify your claim.