Round your answers to the nearest whole number.a. What is the service rate for the service technician?minutes/unitb. What is the labor utilization rate (%) for the billing clerk?%C. What is the labor utilization rate (%) for the service technician?%d. Calculate the labor utilization rates (%) for the inspector and the shipping clerk.Inspector utilization:Shipping clerk utilization:What job represents the bottleneck in this process?The -Select-✓job is the bottleneck.%% A medical equipment testing and calibration service is shown below. The customer usually brings the equipment to the service center. The service process requires servicetechnicians to perform three process steps #1 to #3. Each technician is cross-trained so they can perform any of the three steps. The inspector does step #4 alone. After step#4, two parallel work activities are performed. That is, a shipping clerk packs the work (step #7), while simultaneously, a billing clerk prepares the invoice (step #5), and thecustomer is contacted by phone for pick-up (step #6). The average throughput is three equipment units per hour.StartActivityStart12345²H267End3Activity Time(minutes)4The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required.There are three service technicians on duty, one inspector, one billing clerk, and one shipping clerk.817231235255ActivityPerformed ByService technicianService technicianService technician7InspectorBilling clerkBilling clerkShipping clerk6End

ActivityActivity timeActivity performed by18Service Technician217Service Technician323Service…

Answered: Round your answers to the nearest whole…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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A medical equipment testing and calibration service is shown below. The customer usually brings the equipment to the service center. The service process requires service technicians to perform three process steps #1 to #3. Each technician is cross-trained so they can perform any of the three steps. The inspector does step #4 alone. After step #4, two parallel work activities are performed. That is, a shipping clerk packs the work (step #7), while simultaneously, a billing clerk prepares the invoice (step #5), and the customer is contacted by phone for pick-up (step #6). The average throughput is three equipment units per hour. Round your answers to the nearest whole number. a. What is the service rate for the service technician? minutes/unit b. What is the labor utilization rate (%) for the billing clerk? 0-0-0-0 The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required.…
A medical equipment testing and calibration service is shown below. The customer usually brings the equipment to the service center. The service process requires service technicians to perform three process steps #1 to #3. Each technician is cross-trained so they can perform any of the three steps. The inspector does step #4 alone. After step #4, two parallel work activities are performed. That is, a shipping clerk packs the work (step #7), while simultaneously, a billing clerk prepares the invoice (step #5), and the customer is contacted by phone for pick-up (step #6). The average throughput is three equipment units per hour. The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required. There are three service technicians on duty, one inspector, one billing clerk, and one shipping clerk. Activity Time Activity Activity (minutes) Performed By Start - 1 7 Service…
A student on a medical-surgical unit at a community hospital is currently enrolled in a HIT program at the local university. As part of the requirements for the HIT course, She is required to finish an assignment linking health care interventions and patient outcomes. She returns to her place of employment at night for two weeks to audit patient charts and collect the data she needs for her assignment. She makes copies of the patient records that are particularly helpful and takes them home to write the final paper. Consider the following Has the student violated ethical principles by collecting patient data for a college assignment? Why or Why not?
A medical equipment testing and calibration service is shown below. The customer usually brings the equipment to the service center. The service process requires service technicians to perform three process steps #1 to #3. Each technician is cross-trained so they can perform any of the three steps. The inspector does step #4 alone. After step #4, two parallel work activities are performed. That is, a shipping clerk packs the work (step #7), while simultaneously, a billing clerk prepares the invoice (step #5), and the customer is contacted by phone for pick-up (step #6). The average throughput is three equipment units per hour. 0-0₁ 10- The table below shows the work content of the process steps, activity times inspector, one billing clerk, and one shipping clerk. Round your answers to the nearest whole number. a. What is the service rate for the service technician? minutes/unit b. What is the labor utilization rate (%) for the billing clerk? C. What is the labor utilization rate (%)…
An enterprising student has set up an internship clearinghouse for business students. Each student who uses the service fills out a form and lists up to 10 companies that he or she would like to have contacted. The clearinghouse has a choice of two methods to use for processing the forms. The traditional method requires about 20 minutes to reviewthe form and arrange the information in the proper order for processing. Once this setup is done, it takes only two minutes per company requested to complete the processing. The other alternative uses an optical scan/retrieve system, which takes only a minute to prepare but requires five minutes per company for completing the processing. If it costsabout the same amount per minute for processing with either of the two methods, when should each be used? (Answer in Appendix D)
A catalog order-filling process can be described as follows:12 Telephone orders are taken over a 12-hour period each day. Orders are collected from each person at the end of the day and checked for errors by the supervisor of the phone department, usually the following morning. The supervisor does not send each one-day batch of orders to the data processing department until after 1:00 p.m. In the next step—data processing—orders are invoiced in the one-day batches. Then they are printed and matched back to the original orders. At this point, if the order is from a new customer, it is sent to the person who did the customer verification and setup of new customer accounts. This process must be completed before the order can be invoiced. The next step—order verification and proofreading—occurs after invoicing is completed. The orders, with invoices attached, are given to a person who verifies that all required information is present and correct to permit typesetting. If the verifier has…
I already find a. I need help with b Bill's Barbershop has two barbers available to cut customer's hair. Both barbers provide roughly the same experience and skill, but one is just a little bit slower than the other. The process flow below shows that all customers go through steps B1 and B2 and then can be served at either of the two barbers at step B3. The process ends for all customers at step B4. The numbers in parentheses indicate the minutes it takes that activity to process a customer. b. What single activity is the bottleneck for the entire process? B what?
In line balancing, the relationships between among tasks in a process is are shown in a: Multiple Choice Followers diagram Precedence diagram Service blueprint Product families diagram
A manufacturer's average WIP inventory for Part #1845 is 776 parts. The workstation produces parts at the rate of 255 parts per day. Use the Excel template Little's Law to find the average time a part spends in this workstation.
Registration at Southern University has always been a time of emotions, commotions and lines. students must move among 4 stations to complete the process. last semester's registration is in fig. 9.20. 450 students moved from the paperwork station (A) to advising (B) and 550 students went directly from (A) to pick up class cards (C). preregistered graduate students went directly to pay (D). A to D is in a linear fashion and the distance from A to B, B to C and C to D is 30feet. a. calculate the movement cost or 'load x distance' of the layout b. provide an improved layout and provide its movement cost
An automated car wash serves customers with the following serial process: pre-treat,wash, rinse, wax, hand dry. Each of these steps is performed by a dedicated machineexcept for the hand-dry step, which is performed manually on each car by one of threeworkers. The steps of the process have the following processing times:• Pre-treat: 1 minute per car• Wash: 5 minutes per car• Rinse: 2 minutes per car• Wax: 3 minutes per car• Hand dry: 8 minutes per cara. If the car wash has a demand of 15 cars per hour, what is the flow rate of the process?b. If the car wash has a demand of 15 cars per hour, what is the utilization of the machinethat performs the wax process?
A machine cycle, also known as a process loop, comprises four components. Which aspects of machine cycles are most valued? Is it necessary to be concerned about replacing individual components of machine cycles? Does the addition of another module assist in resolving the problem of switching between modules?

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