Part 1:  Introduce yourself by identifying your Management level and your functional area.  For your first discussion post, state your management level and department you will represent.  Also explain TWO functions of your job as they relate to the business.  No two students should choose the same department.  For example:  Operational Manager, investigating Information Technology issues affecting processing of premiums.  Two (2) of my job functions include but are not limited to …    Part 2:  Discuss the allocation issue  From the perspective of your department and management level, discuss the problem of errors in the allocation of deductions to policy premiums.  a.    Suggest ONE advantage of having an insurance policy and ONE contributing factor to errors in allocation of deductions    b.    Identify information from TWO other departments that could assist in your investigation.  Please specify the type of report you think will be helpful and why.    Part 3:  Discuss your issue   From the perspective of your department and management level, discuss the impact that your issue could have on the department and the company as a whole.  a.    Suggest ONE reason why the deduction could have been too small    b.    Critique TWO suggestions made by group mates from other departments.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
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Topic: Management Information system 


Please read and answer the different parts
Please answer the parts  in the case of the operational  manager in the Marketing department as how would having an insurance policy benefits your department/ employees you should answer on the prospective of your department.
Insurance Ltd. accepts payments on various insurance policies from employees of businesses across the island. These businesses deduct payments from employees’ salaries and pay the insurance company a lump sum each month. This total amount deducted is shown on each employee’s payslip. 
  
Deductions are due at the end of each month and each participating business submits one payment for its employees to the insurance company via online payments through the bank. However, if payments were received after 11:00 a.m., the bank does not process them until the next business day. At the beginning of each month an administrative assistant at MGMT Insurance Ltd. downloads the deductions for each company and allocates payments to the various policies. These payments include the client’s unique number along with his/her relevant policy numbers and amounts due.  
 
However, recently there has been some complaints that payments for some policies were not being allocated correctly.   Additionally, assume that one client experienced a problem with insufficient deductions to cover his/her monthly premiums. 
 
As a operational  manager of the Marketing department of the company, you wish to check the systems and processes to ensure that they are up-to-date and report your findings and possible recommendations at the upcoming meeting. 

Part 1:  Introduce yourself by identifying your Management level and your functional area. 
For your first discussion post, state your management level and department you will represent.  Also explain TWO functions of your job as they relate to the business.  No two students should choose the same department. 
For example:  Operational Manager, investigating Information Technology issues affecting processing of premiums.  Two (2) of my job functions include but are not limited to … 
 
Part 2:  Discuss the allocation issue 
From the perspective of your department and management level, discuss the problem of errors in the allocation of deductions to policy premiums. 
a.    Suggest ONE advantage of having an insurance policy and ONE contributing factor to errors in allocation of deductions 
 
b.    Identify information from TWO other departments that could assist in your investigation.  Please specify the type of report you think will be helpful and why. 
 
Part 3:  Discuss your issue  
From the perspective of your department and management level, discuss the impact that your issue could have on the department and the company as a whole. 
a.    Suggest ONE reason why the deduction could have been too small 
 
b.    Critique TWO suggestions made by group mates from other departments. 
 
Part 4:  Create the process diagram 
a.    Assuming that a client increases his/her insurance coverage, design and draw a “Policy Change Request” process diagram that will ensure the correct deductions are made the month following the increase.  The diagram should show the bands, process flows, decisions and cross functional interactions required. 

 

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Part 4:  Create the process diagram 

a.   As the operational  manager  of the Marketing department Assuming that a client increases his/her insurance coverage, design and draw a “Policy Change Request” process diagram that will ensure the correct deductions are made the month following the increase.  The diagram should show the bands, process flows, decisions and cross functional interactions required. 

b.    As a team, select TWO of the business processes.  Describe how they could be improved and make recommendations for their improvement. 
 
Part 5:  Summarise and make Recommendations 
a. As a team, summarise the information shared so far and discuss TWO findings about your analysis that can be used to focus on the issues.  Make TWO recommendations to prevent both the misallocation of deduction and the issue of too small a deduction. 

 

 

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Follow-up Question

Please answer these questions base on the case provided you are however the operational manager for the Marketing department, you are to respond base on your department 

1. Introduce yourself as the operational manager at the marketing department  Also explain 7 functions of your job as they relate to the business.  
For example:  Operational Manager, investigating Information Technology issues affecting processing of premiums.

2 (3) of your job  functions include but are not limited to … 

3 From the perspective of the operational manager of the Marketing department, discuss the problem of errors in the allocation of deductions to policy premiums. 

a.    Suggest ONE advantage of having an insurance policy and ONE contributing factor to errors in allocation of deductions 
 
b.    Identify information from TWO other departments that could assist in your investigation.  Please specify the type of report you think will be helpful and why. 

 

 

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Follow-up Question

Please answer these follow up questions Please answer the parts  in the case of the operational  manager in the Marketing department as how would having an insurance policy benefits your department/ employees you should answer on the prospective of your department.

Part 3:  Discuss your issue  
From the perspective of your department and management level, discuss the impact that your issue could have on the department and the company as a whole. 
a.    Suggest ONE reason why the deduction could have been too small 
 
b.    Critique TWO suggestions made by group mates from other departments. 
 
Part 4:  Create the process diagram 
a.    Assuming that a client increases his/her insurance coverage, design and draw a “Policy Change Request” process diagram that will ensure the correct deductions are made the month following the increase.  The diagram should show the bands, process flows, decisions and cross functional interactions required. 

 

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