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- What is service quality? Why do customers find itdifficult to judge service quality?List two actual organizations belonging to any two different categories of their products/services. Describe the management hierarchy of each and compare. Explain why there are differences and/or similarities.Explain ways to measure customer satisfaction Explain what is meant by customer expectations, provide practical examples Discuss the factors involved in service quality and its impact on the business
- What is system implications of customer relationship management?Explain ,,,How does consistency in delivering products or services impact customer satisfaction?Definition of Servicescape. Why is Servicescape importance and impact in the service organizations / hospitality & tourism practice What are the challenges servicescape face in the service organizations / hospitality & tourism practice List of case examples of servicescape in the service organizations / hospitality & tourism practice