Highlighting the importance of Human Resources Management (HRM) in quality management, QM experts have alluded to the concept of House of Quality with five components. Explain how the elements of the House of Quality can be used to enhance quality in your organisation.

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
Problem 10DQ
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Highlighting the importance of Human Resources Management (HRM) in quality management, QM experts have alluded to the concept of House of Quality with five components. Explain how the elements of the House of Quality can be used to enhance quality in your organisation.

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