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Does issuing a guarantee on the service's quality have any advantages or disadvantages?
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- Design a questionare of 20 questions that you could use to assesss the service quality of your on campus teaching facilities .given that Ticketmaster frequently encounters technical glitches and service disruptions during high-demand ticket sales, resulting in dissatisfied customers and a perceived service quality gap , can you give a recommendation of CRM-driven solution to address the service quality gap at Ticketmaster , as well as the implementation of this recommendationIn SERVQUAL, which attributive in service expectation includes apparent/visual confirmation of service availability? A-Assurance B- Reliability C- Responsiveness D- Empathy E- Tangibility