A housekeeper is working in an Alzheimer's unit and notices a nurse struggling with a violent resident. The worker attempts to help, but causes the resident to suffer several rib fractures. A root cause analysis team investigated the incident. Which patient safety action should be incorporated into the risk management plan to reduce a recurrence of this type of event? Hire security personnel to monitor resident activities Discipline the housekeeper involved in the resident-altercation Create a policy that limits restraint use to nursing staff Train facility staff in resident de-escalation strategies

A housekeeper is working in an Alzheimer's unit and notices a nurse struggling with a violent resident. The worker attempts to help, but causes the resident to suffer several rib fractures. A root cause analysis team investigated the incident. Which patient safety action should be incorporated into the risk management plan to reduce a recurrence of this type of event? Hire security personnel to monitor resident activities Discipline the housekeeper involved in the resident-altercation Create a policy that limits restraint use to nursing staff Train facility staff in resident de-escalation strategies