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Essay on Unit 2 Business and Administration

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Unit two: Principles of providing administrative services

Assessment

You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 9 pages and is made up of 9 Sections.

Name: Josephine Emmett

Section 1 – Understand how to make and receive …show more content…

Smile it shows in your voice.
It is important to answer the telephone in a polite clear and professional manner.
You are representing the company that you work for and are the first point of contact, so customers will respond to how they are treated from the first person that they speak to, if they are treated in an un friendly manner they will possibly change their view on the company maybe change their mind and take their business else where. If they are treated with respect and answered in a professional and efficient manner they will feel at ease and confident to do business and hopefully continue to do good business with the company and also recommend your customer services to other potential customers.

Section 2 – Understand how to handle mail

1. Explain the purpose of correctly receiving, checking and sorting mail and packages (both incoming and outgoing).

All mail should be sorted and checked as soon as it arrives, incoming mail can be opened by reception staff, mail should be checked dated and distributed to the relevant staff in the organisation, mail that is marked private and confidential should not be opened by reception staff only dated with the date stamp.
Outgoing mail needs to be checked before posted making sure letters are addressed to the correct person signed, dated, franked and stamped with the company address on the back of the envelope. Appointed staff needs to ensure post is taken to the

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