Unit two: Principles of providing administrative services
Assessment
You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
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Please note that this Assessment document has 9 pages and is made up of 9 Sections.
Name:
Section 1 – Understand how to make and receive telephone calls
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2. Complete the table below with the following information:
• At least two examples of internal mail services that are available to organisations • At least two examples of external mail services that are available to organisations
|Internal mail services |External mail services |
|1. Staff of the company delivering mail between departments or |1. Royal mail. |
|branches. | |
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| | |
| | |
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|2. Company emails, memo boards. |2. Parcel force. |
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
| The customers would be influenced because if the company are financially struggling the customers are there only hope to stay profiting. If the company was to go bust it means customers will no longer be able to shop there. The customers would be an external stakeholder, they can get information by advertisements and even check their annual report on the businesses website.
1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information).
Telephone – A telephone maintains a few different features rather than just receiving and making calls. At work the phones that we use are often different to
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
1. In relation to your current business environment (or one that you are familiar with), identify at least two different types of information technology that may be used when completing work tasks.
There are several different types of business ownership which are most commonly used in business’ and company’s today, these include; Co-operative which is a business owned by its employees, Partnership which is a business owned by between 2 and 20 people, Private limited which is a business owner by a small groups of people who have shares and a Public limited business is owned by private individuals by shares bought and sold on the stock market. A charity is a business with the purpose to help the public, the government is a business owned by the government and lastly a sole trader which is a business owned by only one person.
Please note that this Assessment document has 7 pages and is made up of 3 Sections.
Well done! You have made a great start to this unit however some of your answers need to be amended and I have highlighted these for you.
Please note that this Assessment document has 8 pages and is made up of 3 Parts.
Please note that this Assessment document has 14 pages and is made up of 4 Parts.
Please note that this Assessment document has 8 pages and is made up of 7 Sections.
Please note that this Assessment document has 15 pages and is made up of 7 Parts.
Please note that this assessment document has 9 pages and is made up of 4 Parts.
M1 - Compare the purposes of the different documents used in the selection and recruitment process