Professionalism : The Quality Of Professionalism

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

1. In your own words, define professionalism and how it relates to you as a health care provider? The essay must be limited to 250 words.

What does Professionalism mean to me? Professionalism in my term means it is someone who is very dedicated to their profession. It is an important and great decision to follow by the rules and ethics of professionalism. If we did not have anyone that cared about their profession it would cause a lot of problems in our society today. It could cause a lot of disruption in your workplace. In order to abide by professionalism you must take pride in your job, percieve realistic goals and values, and know what your expectations are.

Treat our customers with sincerity, kindness, and respect, and think of new ways to impress, delight, and surprise them.

2. Empathy – You want them to put themselves in your situation so they can understand my situation – walk in my shoes. When I call with a complaint, treat me as a customer with a difficulty, not as a difficult customer.

My definition of professionalism is a person that carries themselves in a respectful manner. The professional is educated, has a clean appearance, well spoken, and treats others with respect and integrity. When a person is not professional it reflects poorly on the company. I have experienced unprofessional behavior quite often. I have seen nurses, and other medical professionals, act unprofessional. I will share a story of a very unprofessional situation. This situation put me in a position where I had to make a moral and legal decision and take the appropriate action. Two nurse aids were bathing a man that was in a coma. He had a penal implant from having prostate cancer. The implant was a pump. While bathing him the girls pumped his penis up, took pictures and sent the pictures to my phone along with derogatory remarks. The girls thought this was funny. I did not. I thought it was extremely unprofessional, and degrading to that patient. The girls were my friends, so the decision I had to make was not easy. I went to my nurse manager and took the appropriate action and steps. The girls did lose their jobs. I did feel bad for them, but I felt worse for that man. I had to do what was right.

In working in the work force I have come up close and personal with situations with customers that need to be resolved in a professional way. Situations with customers handled properly and resolved hastily leads customers with a good feeling ;so that they will continue to come to your area of business. For example, when I was working at Hobby Lobby I became upon a very distraught and upset customer. The Customer wanted to make a return on merchandise but was missing her receipt. The customer began to yell at me and said that she just wanted to easily make the return and go on with their day. The person was unhappy because the product did work the way she expected it to for her project. I looked at the merchandise and it was worth more than twenty dollars meaning without the receipt the customer had only two options. One was exchange the product for a product that wasn’t defective like this one, or I could give the person store credit.

This is especially important in the healthcare system because all service should start with a smile. One should exhibit customer service in the healthcare system by demonstrating common courtesy, creating or controlling the proper environment, and even becoming the patient in order to best serve and understand their needs no matter the circumstance or presuming attitude. Customer service is just as important as the treatment process and both should be shown in a professional, pleasant, and responsible manner. The better the customer service, the more customer satisfaction, which retains patients and can also contribute to their health and attitude.

Professionalism in the workplace, is the absolute key to having a successful, and smoothly run business. Professionalism is something that must be maintained by every individual within the work setting, especially in health care, whether it is the janitor, activity director, nursing assistant, doctor, or even the head administrator. Professionalism encompasses many aspects, such as teamwork, attitude, environment, knowledge, morals, and ethics.

Everywhere you go and in everything you do, professionalism comes in to account in some way or another. Professionalism has been defined as, “a strict adherence to courtesy, honesty and responsibility when dealing with individuals or other companies in the business environment” (Clarke, 2015). When it comes to the career of nursing, professionalism is taken to a whole other level. Not only does professionalism come in to account with your business professionals and peers, but you have patients with whom professionalism is highly practiced as well. Professionalism in nursing means that you are able to handle all the responsibilities given to you in an efficient and proper way. It means that when you are given an order that needs to be carried out by a doctor or a patient who needs your help, you adhere to what is being expected of you in a timely manner. Physicians put trust into nurses in order to carry out orders that are needed to save patients’ lives. If you’re not looked at as professional and responsible, it is going to be very hard to have a successful career. Responsibility is what nursing is all about. Professionalism in nursing means that along with taking on big responsibilities, you have discipline. Discipline in nursing is crucial to being successful. Not only to keep your patients safe, but so that you personally are on the ball and looked at by others as professional, therefore, making you a great nurse. Professionalism means that you have the

In order to broaden the scope of research the group were allocated specific tasks. We gathered the definition of professionalism from a eight separate sources such as traditional dictionaries, the internet, business sources, including government bodies’ interpretations. This was beneficial as I learned the range of definitions and how

The Merriam-Webster Online Dictionary defines professionalism as the conduct, aims, or qualities that characterize or mark a profession or a professional person. Yet the White Paper on Pharmacy Student Professionalism says it is displaying values, beliefs and attitudes that put the needs of another about your personal needs. There is still another definition. The Medical Professionalism Project says professionalism is the basis of medicine's contract with society. It demands placing the interests of patients above those of the physician, setting and maintaining standards of competence and integrity, and providing expert advice to society on matters of health. In my opinion, a person's attitude, values, and behaviors

It would appear that the meaning of professionalism isn’t easily defined. Barber suggests (1993,Pg 599-615) that

Professionalism can be defined as “the conduct, aims, or qualities that characterize or mark a profession or a professional person.”(Merriam-webster) My interpretation of this definition is that professionalism is a standard that we must hold ourselves accountable to in order to provide the best service. How do we get from a basic understanding of this definition, to practicing and applying professionalism? Major attributes that lead to professionalism can include accountability, communication and reflective practice. Reflective practice in the healthcare system is when “practitioners engage in a continuous cycle of self-observation and self evaluation in order to understand their own actions and the reactions they prompt in themselves” (becoming a better university teacher…). In the day-to-day life, everyone performs a type of reflection whether it is by unconscious thought or by habit. When it is unintentional it is hard to learn and grow from the knowledge that can potentially be gained. Therefore we need to find a way to effectively incorporate reflective practice into our daily lives, especially as radiation therapy students.

Finally, the clock says 8:55. Only five more minutes until your eight hour shift, which honestly felt more like twelve, is over. The store looks perfect and all of the housekeeping chores are taken care of. As you are walking to lock the front door, a large family comes rushing in asking if the store is closed. With a fake smile plastered on your face, you tell them the store closes in less than five minutes, so they promise to be quick. Now their kids are running around and the parents are ripping apart the T-shirts you just folded. Being polite and helpful in these situations is hard, and all you want to do is tell them to get out. Customer service is important, but it can sometimes be a challenge. Still, there are a few key steps to giving good customer service that can ensure that the customers will have a positive experience while shopping with the company.