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Dhl Bangladesh

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INTEGRATIVE CASE 3.4

DHLB ANGLADESH
HemantM erchant, Florida Atlantic University
MasudC hand, Simon Fraser University

How should DHL Bangladesh proceed with a decision on a human resource information system, given the preferences of regional headquarters, the interests of sister subsidiaries, and the reservations of the Bangladesh subsidiary?

Late in October 2001, Nurul Rahman, Special Assistant to Vice President–Human Resources at DHL Bangladesh (DHLB), contemplated his options regarding the adoption of a human resource information system (HRIS) that the firm’s regional headquarters (HQ) in Singapore had proposed. The HRIS would computerize various human resource management (HRM) routines and provide much needed …show more content…

A key priority for DHLB was employee recruitment at various levels. The bulk of this hiring was at the entry level, where demands upon the HR department were the greatest.
Over the past three years, these HR responsibilities not only had increased greatly because of employee hiring in various departments, but also focused on development of generalist skills in the long term. There was also a sharp increase in the training and development of senior executives who were sent abroad for skills- enhancement workshops. Keeping track of these activities and ensuring a structure in which employees could perform multiple tasks increased the demands on the HR department significantly more than it had done at any other period in DHLB’s history.
Perhaps the fastest growing HR function was the administration of compensation and benefits. Until 1998, employee benefits were decided on a company-wide basis while salary increments were based on recommendations of individual department managers. Over the last four years, this policy had changed drastically. Now, all non-salary benefits were being streamlined to DHL’s standards for its Asia-Pacific region.
Likewise, salary increments were now being modelled on latest techniques and merit matrices were being implemented across all levels of DHLB. The “new”

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