Blozis Case Study

The ordering process begins with the decision of the customer to submit their order simply by either calling, faxing or mailing their order information. When a customer calls in their order, the customer service representatives takes down pertinent customer information, which includes the customer's name, billing and shipping address, product number and description, quantity and shipping instructions. While taking down the order, the customer service representative access the company's order entry system where inventory checks are conducted as well as credit checks are processed. In addition, delivery options are advised to the customer. Here the customer decides

Sales invoices are prepared in batches on a daily basis using numbered sales invoices. Sales invoice numbers are automatically generated by the company’s computer system. The accounts receivable clerk does not have appropriate computer rights to override the computer-generated invoice number. Upon preparing sales invoices, the accounts receivable clerk verifies that the first invoice number of the batch is consistent with the last invoice number of the previous batch. Inconsistencies or skipped sales invoice numbers are investigated and resolved before new sales invoices are prepared. The items shipped are compared to the items billed for proper quantity, price, and other sales order terms.

The Customer relationship, Order fulfillment, and Supplier relationship processes need to be analyzed from the perspective of process structure, process improvement, layout, and capacity.

This worker should be restricted from taking stock. Close surveillance ought to diminish this danger. Pre-numbered dispatching forms that should be held responsible for may prevent this representative from transporting any merchandise to themselves or companions. Carrying out occasional surprise stock and resource counts and resolving the counts to the quantity documented in the records should make surveillance more practical. Utilizing systematic analysis to screen for bizarre patterns, for example, rising stock deficiencies is needed. Occasionally contrasting client and vendor addresses with those of representatives to keep workers from delivering products to themselves is likewise imperative. The bookkeeping function ought to be shared between the remaining two representatives and close surveillance ought to be carried out.

List and explain all aspects of supply chain management. pg 416; week5 lecture, pg 4;

All goods purchased pass through a receiving department under the direction of the chief purchasing agent. The duties of the receiving department are to unpack, count, and inspect the goods. The quantity received is compared with the quantity shown on the receiving department’s copy of the purchase order. If there is no discrepancy, the purchase order is stamped “OK—Receiving Dept.” and forwarded to the accounts payable section of the accounting

According to Morgan, bureaucracies may achieve efficiency by dividing tasks and developing “detailed rules and regulations” (Morgan, 17) for all employees. The procurement process begins with the desire to purchase a good or service for example, a pencil. In order to purchase this supply at the LACCD one employee must create a purchase order (PO) in SAP by logging into their account that is linked to a budget. The PO must have the vendors contact information, details about the product including price, quantity, model number, and taxes. It must also be approved from the department chair or dean, the departments Vice President, and college’s Vice President of Administrative Services. If the purchase price of the good is over $5,000 the college performs an additional step and gets the approval of the board of

“In an age of increasing specialization, it is rare for one person to be knowledgeable in all aspects of a complex task” (Thompson, 2015, p. 88). In this case, the first step was to understand our incoming demand. For this, I relied on information technology to generate numerous reports as well as the expertise of our sales team. It was at that point that the data was analyzed in conjunction with an inventory specialist. After we had the knowledge of what current product to inventory, we then needed to establish a set of guidelines of how to qualify products in the future. Inventory control management processes were instituted as well as a supply an auditing system. These steps included information from organizational members from our manufacturing group, planning department, and procurement department. Finally, we needed to understand and facilitate the storage and shipping of the product. We enlisted the help of our warehouse employees as well as our transportation department. This type of project included various levels of the organization and required a tremendous amount of communication. The project workload was enormous and also had a substantial financial investment associated with it. Instrumental in the project’s success was the team’s cohesion, diversity, and strategies deployed

Argue a means of ascertainments and arrange through rates differences an acquirement which you will always want to accept. Cite with proper requirements and access having relevance which is a requirement to accept buys on store. Claim items once you have made orders and see to it a retention and discount store ascriptions obligatory.

Wally is trying his best to setup a quick response system based on whatever little data he has based on past numbers and experience of his production managers and suppliers. He does not have the luxury of looking at retailer feedback in a timely fashion and the facts that the peak season for the line of business he’s in and that the supplier lead times are extremely long do not help him much. Despite some very aggressive moves to reduce lead times and to have a better forecasting model, Obermeyer has been unable to deal with the

King, D. B. & Ritterskamp, J. J. (1998). Purchasing Manager’s Desk Book of Purchasing Law.

When offers of reduced pricing are accepted for equipment, meeting delivery expectations becomes an important part of enhancing the customer experience to maintain satisfied loyal customers. An inventory specialist in the current distribution center would be given the additional task of segregating and maintaining inventory levels to meet the needs of the customer loyalty department.

Tasks:  What should Alison do? o Develop plans to improve the inventory management o Develop time-based supply strategies to bring competitive advantages to the organization  Identify the functions and forms of inventory  What are alternatives for inventory management? o ABC classification o Supplier-managed inventories (SMI) o Just-on-time or Just-in-time (JIT) o Enhance the forecasting system (factor correlated with inventory variation)  Provide training programs for current and new hiring employees 1

In response to management’s request, a thorough evaluation of internal control over disbursements for manufacturing plant purchases of parts and supplies is being planned. As a preliminary step in planning the engagement, each plant manger has been requested to provide a written description of his or her plant’s procedures for processing disbursement vouchers for parts and supplies. Presented below are some excerpts from one of the written descriptions.

For a purchasing operation to be effective it must adhere to some key points. A purchasing operation must identify the requirements of the user, effectively and efficiently evaluate the needs of the user, and identify suppliers that will meet the needs of the use. They must also develop agreements with those suppliers, develop ordering mechanism with the suppliers and ensure payment occurs promptly and determine that the need of the user was met.