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A Report On Online Retail Sales

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Based in Seattle, Washington, iPremier a leader in online retail sales became a successful company in the internet-based commerce industry. The company retailed luxury, rare, and vintage goods online. In 2008, the company hired Mr. Bob Turley as their CIO to take their operations management to the next level. Six months into his reign, the company’s website experienced a denial of service (DoS) attack that caused chaos and confusion in the company as no contingency or disaster recovery plan existed. During this incident, it was discovered that there were no standard operating procedures to follow which lead to confusion upon the employees. Furthermore, they failed to get any form of support from the Qdata, an outsourcing hosting company that was in charge of providing internet security services, which led to a cascading of unsuccessful events in dealing with the attack. Many of the existing processes were unproductive including the escalation of the problem. This attack temporarily crippled the company’s online retail website triggering customers to contact the helpdesk. In reviewing this security breach, it is recommended that iPremier revaluate its governing values of “discipline, professionalism, commitment and partnership for achieving profits” and the corrections that ought to be implemented to prevent another occurrence of the problem that was experienced.

Main Issues/Challenges:
Although the attack only lasted 75 minutes, it had the potential to cause serious

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