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Ethics Case Analysis

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BINS 7350-01 Information Systems Management Ethics Case Analysis – Spring 2015 Due: March 30, 2015 at 6:00 p.m. (Total Points: 50) Read the following case description of an IT crisis and answer the questions posed at the end of the description. A Denial of Service (DoS) attack on the corporate IT system at IVK Corporation. (Adapted from the book The Adventures of an IT Leader, 2009, Harvard Business School Publishing). After reading the case description, answer the questions that follow. IVK Corporation experienced a sudden shutdown of the customer relationship management (CRM) enterprise information system. The information system shutdown was caused by extensive traffic entering IVK’s network of CRM servers from many locations—an …show more content…

What would be the reaction of the analysts to this news? In order to protect stockholder investments in IVK, management made the following decisions in response to the crisis: Build a mirror CRM production system over the next two weeks so that a rebuilding of the main CRM system could occur to plug security holes and assure that another DoS attack would not be successful. Keep secret from the public that this possible security breach occurred. Make no mention of the occurrence in the analyst conference. “Hold our breath” and hope for the best—that customer data were not compromised. Analyze the case from an ethics perspective: a. Identify the ethical dilemma faced by the CIO in this situation using the three normative theories of business ethics. Identify all stakeholders involved. How will each stakeholder group be affected by the decision taken by the management? b. Apply Mason’s PAPA framework to this situation. c. If you were the CIO, what would you have done differently to protect all stakeholders? Write a 2-3 page (single spaced, Times New Roman, 12-point font size) report answering each of the questions above. Use APA format for references. Each reference should have a matching in-text citation and vice versa. Analyses which integrate the material from the text book, class discussions, and external reference sources will receive higher points than those which don’t. Today's senior executives are confronted with situations

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