Chapter6quiz

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Belmont University *

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3210

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Marketing

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Jan 9, 2024

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docx

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1

Uploaded by mmpelti on coursehero.com

1. _____ describes how people make purchase decisions and how they use and dispose of the purchased goods and services. a. Product adaptation b. Consumer service c. Consumer behavior d. Promotion adaptation 2. In a(n) _____ information search, a person recalls information stored in the memory. a. external b. nonmarketing-controlled c. marketing-controlled d. internal 3. A consumer's information search yields a group of brands, called the buyer's _____ set, which are their preferred alternatives. a. evoked b. union c. intersection d. equivalence 4. Which of the following statements is true of consumer decision making? a. Consumer decision making occurs independent of any external factor. b. Cultural, social, individual, and psychological factors do not influence the postpurchase behavior. c. Underlying cultural, social, individual, and psychological factors strongly influence the decision process. d. Consumers use routine response behavior for buying high-involvement products. 5. A _____ is a homogeneous group of people divided on the basis of demographic characteristics, geographic regions, national and ethnic background, political beliefs, and religious beliefs. a. social class b. subculture c. reference group d. popular culture 6. __ are individuals who influence consumer buying decisions & are often the most informed and vocal members of society. a. Capitalists b. Opinion leaders c. Initiators d. Decision makers 7. To provide insights into the needs/wants of divorced parents, singles, & childless couples, marketers should be aware of __. a. opinion leaders b. nontraditional life cycles c. aspirational groups d. primary reference groups 8. According to Maslow's hierarchy of needs, which of the following needs is a social need? a. Security b. Shelter c. Sense of belonging d. Sense of accomplishment 9. Remembering only information that supports personal feelings or beliefs is called _____. a. cognitive dissonance b. selective retention c. subliminal perception d. self-actualization 10. To reduce cognitive dissonance, a consumer could do all of the following except: a. look for unfavorable reviews of the product online to confirm their doubts. b. seek positive opinions about the products from friends and family. c. return the product. d. look for favorable reviews of the product online.
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