Please original work Propose a customer relationship management program to upper management, at a fictional company, touch on the basic rationale for CRM and the IDIC model. Anticipate questions from upper management such as: What kind of organizational commitment to CRM is needed?   What is the makeup of the project team? What business needs analysis must be undertaken? What is the value added to the firm and to our customers of a CRM strategy? Please cite in text references and add weblinks

Read the following case study. What would be your recommendations? Lack of Scope Definition Findings Sponsor View: Projects start with a high-level idea that has been defined and proposed in business terms, not project terms. Sponsors are focused on their customers and competitors, and do not think in terms of “scope,” much less in terms of “scope management.” Likewise, sponsors are typically not familiar with the concept of project charters, which explains why project managers usually create them. Sponsors rarely think that their scope is undefined, and they expect others to quickly match their level of understanding. They have been planning and thinking about their business needs, sometimes for months or years, and expect project teams to get up to speed fast. Project View: The high-level scope is best documented in a project charter and expanded in the scope statement. These high-level views are not sufficient for understanding scope until a decomposed deliverable-based work…

In your own words, define organizational strategy. Explain the relationship between a business’s organizational strategy and its projects. Based on your budding understanding of project management, predict which elements of project management are most influenced by the business’s organizational strategy? Provide specific examples.

1. Describe how a project manager would assist in the Information Technology department? 2. Describe how Data Analyst and QA Specialist in the Information Technology deparment would assist with management and communication concerns in a company?