Planning Log-"Colonnade Hotel and Resort"
Communication Problem:
As the Director of Franchise Properties, this communication needs to advise Penny Hyatt, the CEO of Colonnade Hotel and Resort, and the corporatate level, on how to revise the overbooking policy and some suggestions on how to address the negative attitude toward Colonnade properties in general . Discussing the matter in person with Penny would be the best way to convey this information, but since that is not possible, I must write her a memo that documents the problem and provides possible suggestions for solving the problem.
Good!
Reader Analysis:
Who is my primary reader(s)? Penny Hyatt
Who is my secondary reader(s)? The secondary readers will be the people
…show more content…
Am I trying to inform the reader? If so, what information do I want the reader to have? I am trying to inform her how serious the situation is and let her take any actions as soon as she can in order to boost their reputation.
Am I trying to persuade the reader? If so, what do I want the reader to think or do? I also have to persuade Penny that the situation is serious and that she needs to address the problem as soon as possible. In addition, I have to convince her to read the memo in the first place.
Am I trying to make a recommendation? Yes, I will recommend various solutions regarding their overbooking policy and suggestions to address the negative attitude.
With your purpose(s) and reader(s) firmly in mind, respond to the following:
Statement of Point
In a brief statement, what is the most important piece of information in this document.
The company needs to contact Kevin Ward right away and apologize to his family.
Description of Content
What are the key points that need to be emphasized in this document?
Which points are major ones and which are minor?
Major points:
-- must contact Mr. Ward right away and apologize for the incident.
-- suggestions on how to revise the overooking policy.
-- recommendations on how to address the negatice attitude toward Colonnade properties
Minor points:
-- having a meeting with the
Embrace new technologies to improve efficiency, maintain environmental stewardship through green practices and sustainable operations, support continuous improvement of the business processes, develop employees’ capability, and provide excellent customer services.” (Hillsborough County, 2015)
A collective term for the economic, occupational, and educational factors that influence an individual's relative position in society defines _____
Florence Nightingale, considered the founder of modern nursing, first began to establish nursing as a profession during the Crimean War. Since then, nursing theorists have continued to expand on the thought that patients are made up of more than just the symptoms they present with, Abraham Maslow, Carl Jung, Dr. Larry Dossey and Dorothy Johnson, but none more so than Jean Watson. She developed a theory of human caring that contained several core concepts, these concepts lay forth the ground work for how we, as nurses, should care for a patient. These concepts included transpersonal caring relationships (going beyond ego to higher “spiritual” caring
Nestled in Southern Indiana just west of Louisville, Kentucky and south of Indianapolis, Indiana is Dubois County, Indiana. Dubois County is comprised of the towns of Birdseye, Ferdinand, Holland, Huntingburg and Jasper. Of those towns, Jasper is the largest and is the county seat (Kelly School of Business, 2014). Over fifty-two percent of the population consists of adults ranging from 25-64 years of age (Kelly School of Business, 2014). The leading cause of mortality in this county is heart disease, cancer, suicide and injuries (Memorial Hospital and Health Care Center & Dubois County Health Department, 2011).
-3 x 1.66 pts. = minus 5 pts. = 45 pts. out of 50 pts. = 90%
active listening is about giving your full attention and watching not just what is being said but how its being said. This can be observed by watching their body language, gestures and other signals.
1.1. When assessing development some factors need to be taken into account one of these is confidentiality, this means that you will need permission from a child’s parents/carers before doing observations, also when information is wrote down about a child is important that it is kept in a safe place were only the relevant people can access it. Also making sure that information about a child is only shared with parents/carers or colleagues and professionals that have the right to know. Another factor to take into account is a child’s wishes and feelings, this means to take into account the child’s wishes when doing an observation or assessment. The child may not want to be assessed at
Here I am captured in this irritating street where all I can do is listen to music and look at Facebook. I am waiting for cars to start moving and continue with their destination. Little do I know that ahead of me is a two hour traffic. I am already tired, bored, and furious. I cannot believe I took this road home instead of my usual route. Why do I have to try new things? I should stick to what I know. While I sit in the drivers’ sit I am still wondering why I had the bright idea of taking a new way home, a way that I had little knowledge of.
The Social Model of disability came about through the disability movement and other organisation campaigning for equal rights, opportunities and choices for disabled people. The social model of disability recognises that any problem of disability are created by society and its institution and that The Discrimination Acts are tools to help to improve the response of society to disability, also a wheel chair user is not hampered by their disability but by lack of adequate access to buildings. The social model may impact upon our practise as we would provide inclusive environments as a starting point for all children. The Scope website stated ‘The social model of disability says that disability is caused by the way
_____ Psychology and "common sense" lead to the same conclusions about behavior and mental processes.
Technology has an impact on almost everyone’s lives these days. People communicate with Facebook and text messages other than calling people on the phone or actually going to visit that person. This is becoming a problem, because the more involved with technology we are the less we are involved with socialization. Imagine a world where all we have is computers everywhere and they do everything for us, would people remember how to interact with one another? This is the problem I don’t want to see happening, so many companies are trying to think of the latest and greatest technology and don’t care about the effect on the
I achieve this within my role by ensuring residents and their families are informed, kept up to date and by providing clear choices. I will act as an advocate on behalf of the young people in my care, to ensure they are represented and heard.
The center of the case is to come to a decision as to the 60 additional rooms reservation is to be accepted. How managers are to maximize revenue capacity and predict efficient forecasts to make good decisions when handling reservations in the case of demand increasing forecasting and overbooking decisions if they are detrimental to customer loyalty.
Established in 2004, BBC Pvt. Ltd. was an Indian chemical manufacturing company that primarily manufactures stable bleaching powder. It should be noted that stable bleaching powder could be manufactured through two different techniques: adsorption or absorption. By using adsorption, this means that BBC’s product was of an inferior quality compared to the products of its competitors. However, the use of adsorption allowed the company to enjoy a favorable market share, and due to the cost advantage, BBC was able to pass on lower prices to its customers. Currently, BBC is