1st lecture questions[50]

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York University *

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Marketing

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Apr 3, 2024

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docx

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1st lecture questions 1) Which of the following is NOT an accurate description of modern marketing? A) Marketing is the creation of value for customers. B) Marketing involves managing profitable customer relationships. C) Marketing emphasizes selling and advertising exclusively. D) Marketing involves satisfying customers' needs. E) Marketing is building value-laden exchange relationships with customers. Answer: C 2) According to the five-step model of the marketing process, which of the following is the final step in creating value for customers? A) designing a customer-driven marketing strategy B) understanding the marketplace and customer needs C) constructing an integrated marketing program that delivers superior value D) building profitable relationships and creating customer delight E) capturing value from customers to create profit and customer equity Answer: E 3) When backed by buying power, wants become ________. A) social needs B) demands C) physical needs D) self-esteem needs E) exchanges Answer: B 4) Which of the following terms refers to sellers being preoccupied with their own products and losing sight of underlying consumer needs? A) vendor lock-in B) social loafing C) value proposition D) marketing myopia E) conspicuous consumption Answer: D 5) ________ is the act of obtaining a desired object from someone by offering something in return. A) Valuation B) Exchange C) Market offering D) Confiscation E) Donation Answer: B
6 Selecting which segments of a population to serve is called ________. A) market segmentation B) positioning C) customization D) target marketing E) differentiation Answer: D 7) Which of the following customer questions is answered by a company's value proposition? A) "Why should I buy your brand rather than a competitor's?" B) "What is your company's estimated customer equity?" C) "What are the costs involved in the production of your brand?" D) "What is the budget allocated by your company for research and development?" E) "What is the financial stability of your company?" Answer: A 8) Which of the following marketing management concepts is most likely to lead to marketing myopia? A) customer-driven marketing concept B) customer-driving marketing concept C) societal marketing concept D) marketing concept E) product concept Answer: E 9) The selling concept is typically practiced ________. A) to balance consumers' wants, company's requirements, and the society's long-run interests B) with products that offer the most in terms of quality, performance, and innovative features C) when the company focuses on building long-term customer relationships D) with goods that buyers normally do not think of buying E) by customer-driven companies Answer: D 10) Which of the following is a characteristic of customer-driven marketing? A) Companies understand customer needs even better than customers themselves do. B) Customers are unaware of their needs. C) Products are created that meet both existing and latent needs, now and in the future. D) Customers know what they want. E) Customers don't know what is possible. Answer: D
11) Define Marketing and Draw the steps in marketing process Marketing is a process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. 12) why it is important to understand the marketplace and Customers wants and needs, explain it in 5 points. 1. Needs are states of felt deprivation. Wants are the form human needs take as they are shaped by culture and individual personality. Demands are human wants that are backed by buying power 2. Market offerings are some combination of products, services, information, or experiences offered to a market to satisfy a need or want. Marketing myopia —paying more attention to the specific products than to the benefits and experiences produced 3. Customers form expectations about the value and satisfaction of market offerings.Satisfied customers buy again, Dissatisfied customers switch to competitors 4. Exchange is the act of obtaining a desired object from someone by offering something in return.Marketing actions try to create, maintain, and grow desirable exchange relationships . 5. A market is the set of actual and potential buyers. Consumers market when they: search for products interact with companies to obtain information make purchases 13) Draw Modern marketing system and explain how it works.
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