D072 OA Study Plan Module 8

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Western Governors University *

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D072

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Management

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Jan 9, 2024

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Week 1 Target Complete Date 01/05/00 Complete Study Guide Module 1: The Importance and Impact of Ethics Complete Study Guide Module 3: Key Operational Functions Week 2 Target Complete Date 01/12/00 Complete Study Guide Module 4: Organizational Culture and Values Complete Study Guide Module 5: Communicating Effectively in the Workplace Complete Study Guide Module 6: Elements of Emotional Intelligence Week 3 Target Complete Date 01/19/00 Complete Study Guide Module 8: Exploring Elements of Leadership Complete Study Guide Module 9: Leadership Styles Week 4 Target Complete Date 01/26/00 Review study guide tabs to prepare for taking pre-assessment Take the pre-assessment Meet with Course Instructor to review results Retake the pre-assessment (if needed) Take the assessment Celebrate your success When are you beginning D072? Insert your start date here >> Complete Study Guide Module 2: Organization Ethics and Corporate Social Responsibility Complete Study Guide Module 7: Basic Techniques for Enhancing Emotional Intelligence

When are you beginning D072?

WEBINAR: As you read the lesson, answer the following questions in your own words. Define ethics. Define legal. Legal is an act or behavior that is right in regards to court or society. Define values. Values are the standards a person develops their life that they hold as most important to them. Define morals. Define organizational ethics. As you read the lesson, answer the following questions in your own words. Lesson 1: Personal versus Organizational Ethics Ethics are someones principles that are instilled in them from a young age and used to guide them through everyday life. Provide an example for each of the following: legal-ethical legal-unethical illegal-ethical conflicts Raising money for a local church in the community woul be legal-ethical. Reprimanding an employee in front of his coworkers is legal-unethical. A doctor has a terminally ill patient that is in constant pain, the patient pleads with the doctor to help her end her pain and suffering with assisted suicide which is illeagal-ethical. Morals are a set of rules a person develops through their life in which their family, friends, church ect may have influenced. Morals can be passed down generations and developed through their beliefs, values, and organizational culture. Organizational ethics is a set of standards or rules that company develops through their beliefs and values that represents their organization and how they feel business should be done. List the four main levels of ethical issues and provide an example of each. The four main levels of ethical issues are societal issues, stake-holder issues, internal policy issues, and personal issues. An example of societal issue is the growing number of homeless in our community yet the average rental prices to continue to increase and the need for affordable housing continues to increase. An example of a stakeholder issue would be a conflict between a company and its employees over working conditions and employee safety. An example of internal policy issues would be a disagreement wihin a company regarding its remote work policy. Some employees might prefer the flexibility of working remotely while others may believe that in person colaboration is essential for effective teamwork. An example of personal issues is a employee constantly arriving late to work because she doesnt have reliable transportation to get her to work. Lesson 2: The Impact of Ethics on Organizations How does a company's ethical behavior impact organizational outcomes? A companys ethical behavior can have a signifigant impact on its organizational outcome. For example ethical behavior helps build a strong reputation and positive brand image and when a company demonstrates integrity, accountabiltity, and social responsibility it gains the trust and loyalty from the customers, employees, and stakeholders. A positive reputation will attract more customers, enhance brand value, therefor ensuring long term success . How does a company's unethical behavior impact organizational outcomes? A companys unethical behavior can also have a signifigant impact on the organizations outcome because unethical behavior within a company can lead to its reputation being damaged, a decrease in customer loyalty, legal consequences,higher employee turnover, loss of invester confidence, and negative financial performance. It is important for companies to proritize ethical conduct within there business to alleviate these risks and foster sustainable success. 2 Module 1: THE IMPORTANCE AND IMPACT OF ETHICScourt Modules 1 & 2 Modules 1 & 2

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Check your knowledge by answering the questions. Question Your Response Feedback personal Correct conflict of interest Correct ethics Correct professional Correct values Correct morals Correct Check your knowledge by answering the questions. QUESTION Student Answer CORRECT ANSWER Speaking the truth, respecting my elders, and never purposely hurting someone are examples of _________ ethics. Offering paid services on your time off to a company customer is an example of a _____________? __________ reflects beliefs about what is right and what is wrong. Being punctual, refraining from gossip, and having good time management are examples of _________ ethics. __________ are the principles that are counted as most important to the individual. _______ are sets of rules that individuals develop based on cultural norms and beliefs. Module 1: Activity

They start at the top and trickle down Provide an example of when personal and professional ethics may conflict. An example of personal and professional ethics conflicting would be if a person who is prolife got a job as a receptionist at an abortion clinic Check to see how your example aligns with the following: A police officer may personally believe that a law that he is required to enforce is wrong. However, under the Code of Conduct for the New Zealand Police, he is required to obey all lawful and reasonable instructions to enforce that law unless there is good and sufficient cause to do otherwise. A doctor may not personally believe that the course of medical treatment chosen by a patient is the right one. However, under the Code of Ethics for the New Zealand Medical Association, she must respect the rights, autonomy and freedom of choice of the patient. What are some benefits to an organization that has high organizational ethics? Some benefits to an organization that has high ethical standards would be that they are trustworthy and would be a good company to work for. Business ethics offer companies a competitive advantage. Consumers learn to trust ethical brands and remain loyal to them, even during difficult periods. Employees feel more at ease, are more open to taking educated chances, and have a more pleasant work experience. Where do an organization's ethics tend to start? They start with the leaders and trickle down.

Word List Conflict of interest Ethics Illegal Legal Morals Personal Professional Values

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WEBINAR: As you read the lesson, answer the following questions in your own words. How is a company's CSR approach shaped? What is the aim of CSR? Lesson 4: Corporate Ethical Commitments As you read the lesson, answer the following questions in your own words. What is a code of ethics? Define the term greenwashing. Define the term internal transparency. Who is considered a whistleblower? Lesson 3: Corporate Social Responsibility (CSR) Define corporate social responsibility (CSR). Who is considered a company stakeholder? What is the purpose of the World Trade Organization (WTO)? What is included in a company's code of ethics? What steps can organizations take to encourage transparent practices? Why was Sarbanes–Oxley Act (SOX) passed? Module 2: ORGANIZATIONAL ETHICS AND CORPORATE SOCIAL RESPONSIBILITY Module 2: ORGANIZATIONAL ETHICS AND CORPORATE SOCIAL RESPONSIBILITY Modules 1 & 2 Modules 1 & 2

QUESTION Student Answer Correct Answer Please Answer Please Answer Check your knowledge by answering the questions. Choose from the responses below by typing the letter that corresponds to your response option in the Student Answer cell. Which of the following is true about Corporate Social Responsibility? (A) It can be framed as a response to public backlash for a long track record of harming environments; (B) It guarantees the company is acting ethically; (C) It encourages promotion from within the organzation; (D) It can come at little additional cost to the organization. Why is Corporate Social Responsibility important to an organization and its local community? (A) It helps promotes a caring company culture; (B) It immediately increases the profit margin; (C) Increase long-term profits and shareholder trust; (D) It provides good marketing material and ways for the company to advertise. Module 2: Activity

Please Answer Please Answer XYZ Inc. uses images of a leafy forest to promote their Green-Clean Cleaning Wipes. They advertise the wipes as being biodegradable, but the chemicals in the wipes do not break down well in the environment and the plastic container is definitely not biodegradable. This is an example of _______ (A) code of ethics, (B) greenwashing, (C) whistleblowing, (D) Morals Cheyenne Jenkins, VP for a large gas company, wrote a letter to her boss regarding the extremely fraudulent accounting practices in their publicly traded company. She demanded that the company take action. Her letter became public five months after she wrote it and was fodder for national outrage. This is an example of ______________. Cheyenne continues to work while the matter is investigated. She is likely protected under ________ (A) whistleblowing, Sarbanes-Oxley Act; (B) internal transparency, Sally Mae Act; (C) code of ethics, Securites and Exchange Commision; (D) whistleblowing, Title VII.

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WEBINAR: As you read the lesson answer, the following questions in your own words. Define process management. Define relationship management. Lesson 6: Leadership Versus Management As you read the lesson, answer the following questions in your own words. What is a manager responsible for? Provide an example of each of these skills. Bonus Information What is the role of top level management? What is the role of frontline management? Lesson 5: Key Operational Functions of Different Departments in an Organization What is the role of the marketing department? What functions does the marketing department provide? What is the role of the human resources (HR) department? What functions does the HR department provide? What functions does the research and development department provide? What are the duties of the accounting and finance department? What is the role of the Information technology (IT) department? What functions does the IT department provide? Why is understanding the difference between process and relationship management important? What job titles are typically held by employees in a top management role? What job titles are typically held by employees in a middle management role? What job titles are typically held by employees in a first-line manager role? What does an individual contributor use to contribute to a team? What are the three categories of skills a manager must possess? Which level of management needs the most conceptual skills? Which level of management needs the most human skills? What is the role of middle-level management? Module 3: KEY OPERATIONAL FUNCTIONS Module 3 Module 3

Question Your Response Feedback Please Answer Please Answer Please Answer Please Answer Please Answer Complete the following short statements with the words from the "Word List." Note: Terms/phrases must be spelled correctly, but are not case sensitive. Exit the cell to check your response. The _________ department oversees the installation and maintenance of computer network systems within a company. Its primary function is to ensure that the network runs smoothly. The _________ department promotes the business and drives sales of its products or services. It provides the necessary research to identify the company's target customers and other audiences. The _________department handles accounts payable, accounts receiveable, and payroll. The _______ department is responsible for recruiting, screening, interviewing and placing workers. They may also handle employee relations and training. The ______ department plays an integral role in the life cycle of a product. While the department is usually separate from sales, production and other divisions, the functions of these areas are related and often require collaboration. D072 Unit 3: Organizational Functions and Va Module 3: Activity

Question Your Response Feedback Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Complete the following short statements with the words from the "Word List." Note: Terms/phrases must be spelled correctly, but are not case sensitive. Exit the cell to check your response. Over the last five years, the Georgia Widget company has noticed a decrease in efficiency and productivity and an increase in costs. For these reasons, leadership has undertaken an initiative to design work processes so that they align with the organization's strategic goals. The hope is that these changes will correct these problems. This is an example of __________. _______involves strategies that govern how an organization maintains relationships with an audience. _______ perform formal functions such as planning, organizing, leading, controlling, and coordinating. Chase is an entry level worker with a charismatic personality who easily influences his co-workers. This is a type of ______________ leadership. Managers with ___________ skills have the ability to see the organization as a whole and to understand how various functions within an organization interrelate. _________functions revolve around three core roles: interpersonal, informational, and decisional. In order to create a system for our business needs, GWC patched together multiple information technology tools over the years. This system required lots of manual data entry with the same data having to be entered into multiple applications. Extracting information from this system was also a challenge both for general inquiries and standardized reporting. All of this limited GWC's ability to optimize processes and scale its efforts. GWC is looking to optimize its IT system by implementing new software to address the reports which are currently handled manually. Which type of management is this company pursuing? Managers with ___________ skills have a firm grasp of the tools, procedures, and techniques imperative to their department. This level of leadership requires the most communication/HR skills.

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Word List Marketing HR Accounting and finance R & D IT alues

Technical Word List Analysis First-line Informal Leader Manager Process management Operational management Relationship management Strategic planning

WEBINAR: Lesson 7: Competing Values Framework As you read the lesson, answer the following questions in your own words. Define the term organizational culture. What is the purpose of the CVF model? What is cultural diversity? Cultural diversity is the diierent cultural or ehnic groups that work for the same organization. The four concepts that comprise the CVF model are Clan, heirarchy, market, and adhocracy. What are the two axes of the CVF model? Describe a clan culture. Describe a hierarchy culture. Describe a market culture. Market culture tends to be externally focused on competition and profits and less flexible. Describe an adhocracy culture. Organizational structures and systems are usaully classified as either mechanistic or organic. What is the McKinsey 7s Model? As you read the lesson, answer the following questions in your own words. Define the term personality. Personality is the feelings, thoughts, and behavioral patterns a person exhibits. People who have a high level of openness are curious, original, creative, and open to new ideas. Which of the 4 CVF aligns with openness? Adhocracy Organizational culture is the beliefs and values a corporation is founded on. The organizational culture sets the principles that the corporation uses to conduct its business. The purpose of the Competing values framework or CVF model is used to study how an organization and its culture fit in with its enviroment. What are the 4 concepts that comprise the CVF model? The CVF model has two axes, the first axes indicates whether a organizations culture is internally or externally focused, and the other axes indicates whether a culture works better in a stable controlled enviroment or in a flexable changing enviroment. Clan culture tends to be more family oriented and flexible and less structured and has a more extensive hierarchy. This is generally the small start up businesses. Heirarchy culture tends to be internally focused on internal processes and procedures and less flexible. This is usaully government agencies. Adhocracy culture tends to be more flexible and responsive to external forces and is characterized as a dynamic, entrepreneurial, and creative workplace. What are the two types of organizational structures? Describe a organic organizational structure? Organic organizational structures are characterized by fluidity and a larger span of control. They work best in unstable, complex, changing environments such as high-tech industries. Describe a mechanistic organizational structure? Mechanistic organizational structures use traditional top-down hierarchy and strict departmentalization and work best in stable environments that contain low uncertainty, such as government agencies The McKinsey 7s Model shows that organizations are a combination of strategy, structure, systems, skills, staff, and style, which all revolve around the shared values in an organization. Lesson 8: Personal Values Fit with Organizations What are three interrelated dynamic processes that cause employees to join and leave organizations? The three interrelated dynamic processes that cause employees to join and leave organizations are attraction, selection, and attrition. What attracts an employee to join an organization? An employee is attracted to an organization that has the same values and culture as them. An employee is going to perform better for a company that has the shared values and beliefs as they do. Basically an individual is attracted to an organization that is similar their personality and values. What causes an employer to select a candidate? An employer is more likely to select a canadate that’s vaues and skills are like the current employees already working there. More and more companys are hiring people based on their personality and skills vs there technical skills because they find it easier to train a person for a specific job especially if that person fits in with the organizational culture. According to the book, what is one of the most important causes of attrition? Research shows that person-organization misfit is one of the important reasons for employee turnover. A person is more likely to leave an organization if they don’t fit in with the other employees or their co workers. Describe the difference between person- organzation fit and person-job fit? A person-organization fit describes how a person fits in to an organizations current culture or how an employee fits in with the other employees. A person-job fit descibes a persons current abilty, skills, and knowledge needed to perform a specific job in an organization. Basically does the person have the basic knowledge or experience for the job they are seeking. What are the big 5 personality traits (OCEAN)? The big 5 personality traits are Openness, Conscientiousness, Extraversion, Agreeableness, and Neuroticism. What are the key characteristics of openness? Module 4: ORGANIZATIONAL CULTURE AND VALUES Module 4 Module 4

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People who are conscientious are organized, punctual, and dependable. Heirarchy This refers to people who are outgoing, talkative, and sociable. Market Those with a high level of agreeableness are tolerant, sensitive, trusting, and kind. Clan Culture People with neuroticism are anxious, irritable, and moody. n/a Define the term cultural alignment. This is when an employee and organization have the same goals What are the key characteristics of conscientiousness? Which of the 4 CVF aligns with conscientiousness? What are the key characteristics of extraversion? Which of the 4 CVF aligns with extraversion? What are the key characteristics of agreeableness? Which of the 4 CVF aligns with agreeableness? What are the key characteristics of neuroticism? Which of the 4 CVF aligns with neuroticism?

Question Your Response Feedback Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Complete the following short statements with the words from the "Word List." Note: Terms/phrases must be spelled correctly, but are not case sensitive. Exit the cell to check your response. Tina's Cleaning Team has a culture based on collaboration. Employees see themselves more as family members who value teamwork and consensus. Tina's Cleaning Team exhibits which CVF culture? Dynamo, Inc. has a culture based on energy and creativity. The organization is held together by experimentation, ingenuity and freedom. Dynamo exhibits which CVF culture? Which type of organizational culture provides the best fit for an employee who is goal-oriented and is comfortable being evaluated solely on their individual productivity? Which type of organizational culture provides the best fit for an employee who is organized, on time, and dependable? Which type of organizational culture provides the best fit for an employee who scored high on openness? Which Big 5 personality trait describess a person who is anxious, irritable, and moody? Which Big 5 personality trait describes a person who is curious, original, creative, and open to new ideas? Which Big 5 personality trait describes a person who is outgoing, talkative, and sociable? Which Big 5 personality trait describes a person who is tolerant, sensitive, trusting, and kind? Which Big 5 personality trait describes a person who is organized, punctual, and dependable? D072 Unit 3: Organizational Functions and Values Module 4: Activity

Question Your Response Feedback Please Answer Please Answer Please Answer Please Answer Check your knowledge by answering the questions. Note: When you navigate to the response cell, you will see the drop down arrow appear in the lower right hand corner; select your response. The Ritz-Carlton is customer obssesed with a main focus of creating incredibly personalized experiences. During interviews, interviewers use a variety of techinques to determine if a canididate is similarly obssessed. This exemplifies: An employee has been working for a company for the last six months. Over the last few months, the employee has determined that a person- organization misfit has occurred. This exemplifies: The Ritz-Carlton recently interviewed a person who has the skills, knowledge, and abilities for the open night manager postion. This is an exmaple of: Fred was recently transfered from the accounting department to the sales department within the same the organization. Given the unique personalities, tasks, and processes required for each of these departments, Fred may notice a change in the _____________?

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Word List Adhocracy Agreeableness Clan Conscientiousness Extraversion Hierarchy Market Neuroticism Openness

WEBINAR: Lesson 9: Means of Communication Answer in your own words. Define the term communication. What is a communication channel? Lesson 10: Communication Styles Answer in your own words. Define the term communication style. What is active listening? What are the five rules for active listening? What is required for effective communication? What are the benefits of good communication skills? What are the two parts of oral communication? What are the two parts of written communication? What is the role of nonverbal communication? Which form of communication is considered the richest? What factors should be considered when selecting a communication channel? What is the main difference between personal and professional communication? What are the four types of communication styles? Describe a passive communicator from a nonverbal perspective. Describe an aggressive communicator from a nonverbal perspective. Describe an assertive communicator from a nonverbal perspective. What is the difference between aggressive and assertive communication styles? What is the difference between passive- aggressive and passive communication styles? What role do personal beliefs play in a person's communication style? Module 5: COMMUNICATING EFFECTIVELY IN THE WORKPLACE Module 5 Module 5

QUESTION Student Answer CORRECT ANSWER Smiling, fist-pumping and jumping up and down are examples of what type of communication? What type of communication requires a great deal of effort, exact and less natural? ______ communications tend to be richer channels and are well suited for complex or unsettling information. Of the following communication types, select the one that is generally considered the most ideal. Be sure you can explain "why." D072 Unit 4: Effective Communication Module 5: Activity Check your knowledge by answering the questions. After you click into the Student Answer cell, you will see a drop down arrow appear in the lower right corner. Click on that drop down arrow, then select your answer. Your feedback will appear in the Correct Answer cell.

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Jason gets an undercooked steak and the waitress asks him how he likes his meal. He explodes, yelling at the waitress about her inadequacies regarding remembering his order and demanding that he get a free meal because of the horrible service and incompetent wait staff. Jason is __________________.

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WEBINAR: As you read the lesson, answer the following questions in your own words. Define emotional intelligence (EI). How is a person's EI measured? What is the difference between EI and IQ? As you read the lesson, answer the following questions in your own words. What can EI enable people to do? How does high EI help global leaders? Lesson 13: Ethics of Emotional Intelligence As you read the lesson, answer the following questions in your own words. What is moral identity? Define the term "machiavellianism" Lesson 11: Definition and Principles of Emotional Intelligence Emotional intelligence is the capacity to be aware of, control, and express one's emotions and handle interpersonal relationships judiciously and empathetically. What are the building blocks that make up EI? The building blocks that make up EI are self-awareness, self-management, social-awareness, and relationship management. How is self-awareness different than self- management? Self awareness is the ability to recognize and understand your own emotions, thoughts, and behaviors while self managent the ability to contol your own emotions, thoughts, and beliefs. The difference between self- awarenes and self-management is being able to recognize your emotions versus being able to control your emotions. A person may be able to know the emotion they are expieriencing but doesnt always know how to regulate their emotions. Numerous self-scoring surveys exist to help you measure your current state of EI. Being able to recognize your EI can bring you closer to improved self-awareness, self-regulation, motivation, empathy, and social skills. While IQ is a measure of cognitive abilities, EI is a measure of emotional abilities. Both are important in their own ways and can contribute to an individual’s success in different areas of life. However, it’s important to also recognize that they are not both exclusive and can complement each other to create a more in debth picture of human intelligence. Lesson 12: Role, Benefits, and Examples of Emotional Intelligence Emotional intelligence enables people to build relationships, relate to others in social situations, lead, negotiate conflict, and work as part of a team. What are the benefits of leaders having a high EI? Leaders who exhibit high emotional intelligence in the workplace are better able to positively influence employee engagement because employees are better workers when they believe that their supervisor cares about them as a person. Also leaders who show high EI tend to be able to self-regulate which allows them to use social media in a way that connects people instead of alienating them. Successful global leaders with high EQ demonstrate self-awareness by understanding how their own values and cultural norms compare to those of other countries. International business leaders also use self- regulation and social skills to adapt to different cultures and interact in a culturally sensitive manner. Basically their EI helps them recognize the differences between there countries culrural norms compared to other countries cultural norms. What four things does an ethical leader need? Ethical leaders must have high emotional intelligence, as well as moral strength, grit, and courage to successfully and ethically lead organizations. Moral identity is one aspect of emotional intelligence that has to do with how much people view themselves as ethical and caring people. What role does courage play in being an ethical leader? Courage is the willingness to face agony, pain, intimidation, or uncertainty, even when you are reluctant or fearful. Ethical leaders need to do the right thing even if they are afraid of the possible outcomes. Its important for an ethical leader to do whats right for the greater good regardless of the possible challenges they may face to get there. What role does grit play in being an ethical leader? Angela Duckworth defines grit as "perseverance and passion for long-term goals." She and her colleagues have concluded that grit is the biggest predictor of lifelong achievement. Her research has shown that grit has a bigger impact than IQ and twice the importance of talent. Grit also closely correlates with emotional intelligence and has the ability to manage emotions. Leaders use both emotional intelligence and grit to promote organizational growth that matches with their personal passion and vision. Machiavellianism is when a person is cunning, scheming, and unscrupulous. Some leaders have high self- awareness and use this to manipulate and control people and situations in the workplace. Extreme cases of low EI and high awareness can be seen in people who are master manipulators or exhibit what is known as Machiavellianism. Module 6: ELEMENTS OF EMOTIONAL INTELLIGENCE Modules 6 & 7 Modules 6 & 7

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QUESTION Student Answer CORRECT ANSWER What are the four areas of Emotional Intelliegence? What are the five principles of Emotional Intelligence? (Also discussed in module 7, lesson 14) What are some traits associated with people with High EI? D072 Unit 5: Emotional Intelligence Module 6: Activity Check your knowledge by answering the questions; then compare your answers to the correct answer.

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How can EI be beneficial in the workplace and your personal life? What is the difference between EI and IQ? How can having high EI affect making ethical decisions?

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WEBINAR: As you read the lesson, answer the following questions in your own words. As you read the lesson, answer the following questions in your own words. Define the techniques for improving EI. Define supportive communication. Lesson 14: Techniques for Objective Self- Examination Describe the five principles outlined by Sellie-Dosunmu. Self-awareness is the ability to identify your emotions and being in tune with your emotional state. When a person is self aware they are real about their emotional state and therefore can control it better. People with self-awareness are usaully confident and aware of their strengths as well as their weeknesses. Self- regulation is the knowing your emotional and the ability to control there emotions. They are able to adapt to most situations and see challenges as oppurtunities rather than threats. People with high self-regulation tend to be more trustworthy and dependable and are always looking for ways to improve ones self. Moitivation is the ability to understand how your emotions impact your ability to reach personal goals. With motivation comes always trying to improve and tackling certain challenges even if its difficult. People with high motivation are generally have more inititive and tend to be more persistent. Empathy is being aware of other peoples emotions and having the ability to react to them in an appropriate and understanding way. Last but not least social-skills which is having the ability to read the emotions of multiple people and being able to handle conflicts with others in an appropriate and understaing way. People with social-skills are better at collaberating with others as well as dealing with complex issues involving multiple people at the same time. Lesson 15: Enhancing Your Emotional Intelligence Techniques for improving EI are meditation and mindfulness, self reflection or thinking about how and why you act the way you do, and feedback because its important to know how other people percieve you. How is meditation different than mindfulness? Meditation is when you focus all of you energy and attention on a specific spot and by doing this you can calm the mind and body to be aware of the mental, physical, and emotional proccess that control you. Mindfullness is a state of conciousnous in which you are aware of the present moment. You can reach a mindfulness through meditation. How is self-reflection different than mindfulness? Self-reflection is knowing how and why we do the things we do and by doing this we can help in our quest to sef improvement. Mindfulness is being conscious and aware of the present moment. The difference between Self-reflection and mindfulness is that mindfulness is refering to now and present where Self- reflection is thinking about how your past behaviors or emotions affect the way you are now. Describe the three tools outlined by Sellie- Dosunmu to guide feedback. behavioral event interviews: These are guided interview questions where individuals use their own words to describe their thoughts and feelings during a specific situation. The coach then uses individual responses to measure specific behaviors and competencies and establish a development plan. simulation feedback: In this type of feedback, individuals role-play in challenging EI simulations and are provided feedback based on their behavioral choices. Coaches then discuss what went well and what could be done differently based on EQ competencies. surveys: These are paper or online questionnaires that ask learners to describe their preferred actions in specific situations. More sophisticated surveys require trainers or coaches to be accredited. A strategy used to preserve a positive relationship between communicators while still addressing the problem at hand. Active listening is a key social skill related to EI because it involves paying attention to the speakers body language and message by rephrasing or repeating the message back to the speaker using their own words. By using supportive communication it helps the listener have a better understanding of the speakers message. Lesson 16: Sharing Emotional Intelligence Concepts with Others List the techniques you can use to support other people's EI growth. You can support other peoples EI growth by introducing training and education videos. You can read book, articles, and use other resourses to help improve your EI improvement. Incident debreifs is another way to support EI growth through self-awareness. Module 7: TECHNIQUES FOR ENHANCING EMOTIONAL INTELLIGENCE Modules 6 & 7 Modules 6 & 7

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S You can support others in their EI evolution by helping them develop what two competencies?

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QUESTION Student Answer CORRECT ANSWER Try Again Try Again Try Again Try Again Try Again Jaden spends 15 - 20 minutes each night writing down his thoughts on self-improvement, and how and why he acts a certain way. What technique for improving EI is this? (Answer choices: meditation, journaling, feedback) As part of their employee training, Lisa and Jerome are role playing in some challenging EI situations. Their trainer/coach will provide feedback on what went well and where improvements are needed. What EQ assessment tool is this? (Answer choices: behavioral event interviews, simulation feedback surveys) Figuring out when to talk and when to listen requires social skills. Active listening should be outwardly focused, with an ____ listening-to-speaking ratio. (Answer choices: 50/50, 60/40, 70/30, 80/20) You witness an incident where you see someone display a low EI behavior. Later that day, you visit the person to transparently discuss it. This demonstrates what strategy for developing EI? (Answer choices: Incident debrief, Coaching Program, Emotional Labels, Passive Aggressiveness) A manager is meeting with an employee to provide coworkers' feedback on the employee's interpersonal skills. During the meeting, the manager and employee discuss a plan to improve the employee's EI in the workplace. Which method is the manager using to share EI? (Answer choices: Incident debrief, Coaching Program, Emotional Labels, Assertive Communication) D072 Unit 5: Emotional Intelligence Module 7: Activity Check your knowledge by answering the questions; be sure to use the correct spelling.

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WEBINAR: Define leadership. How do leaders gain power? Define manager. How do managers gain power? Define locus of control. Define internal locus of control. Define external locus of control. Lesson 17: Key Attributes of Leadership and Their Benefits As you read the lesson, answer the following questions in your own words. The act of leading a group of people or organization or having the ability to so. Its also known as the person that influences a group of people that are all working together to achieve the same goal or outcome. Leadership also involves establishing and sharing a clear vision you want others to follow and you provide them with the tools needed to see the vision the same way. Leaders gain their power from their followers. Leaders power is given to them by their followers due to their perceived knowledge, personality, and attractiveness, as well as the working relationship that has developed between them and their followers. A person who is in charge of a certain task or part of a company and usually has people they are in charge of. Managers are usually appointed to their role and focus on planning, organizing, and directing a group of people or certain tasks. Managers are usailly apointed to their role as manager. They are usaully hired to plan, organize, and direct a group of people. How can individuals exhibit leadership? An Individual can exhibit leardership through influencing, inspiring, mentoring, and motivating other people towards the same goal or idea. Locust of control is the extent to which a person believes that circumstances and responses are wihin their control. People who believe that they are completely in control of their life have internal locus of control. People who believe that all their success or failure comes from outside influences like luck, timing, or other peoples actions have external locus of control What are the 7 core traits of successful leaders according to Edwin Lockert? According to Edwin Lockert the & core traits of a successful leader are drive, motivation, integrity, self-confidence, cognitive ability, knowledge of business, and charisma. What traits of successful leaders have other studies shown? Other studies have shown that traits that show a relatively strong relationship with leadership are intelligence and integrity and personality traits such as extraversion, conscientiousness, openness, and high self-esteem. Identify two types of leader behaviors. There are two types of leader behaviors which are consideration and initiating. Leaders that exhibit consideration are better with communication and respect. Leaders that exhibit initiation are good at planning, problem-solving and scheduling. Define job-centered behaviors and provide an example. Job-centered behavior is a type of leadership style that focuses on supervisory functions such as planning, scheduling, coordinating work activities, and providing the resources needed for task performance. An example of this A manager at a manufacturing plant is responsible for ensuring that the production line runs smoothly. The manager is focused on ensuring that the workers have the necessary tools and resources to complete their tasks, and that the production line is running efficiently. The manager is also responsible for scheduling workers and ensuring that they are trained to perform their jobs effectively. Define employee-member centered behaviors and provide an example. Employee-member centered behavior is a type of leadership style that focuses on supporting and developing employees. An example of this is A manager at a software development company is responsible for leading a team of developers. The manager is focused on ensuring that the team members have the necessary resources and support to complete their tasks effectively. The manager encourages the team members to share their ideas and provides them with opportunities to learn and grow. The manager also provides feedback and coaching to help the team members improve their skills What are the five leadership styles identified in the Blake Mouton Leadership Grid? The 5 leadership styles identifieed in the Blake Moulton Leadership Grid is accomodating (yeild and comply), sound (contribute and commit), status quo (balance and compromise), indifferent (evade and elude), and controlling (direct and dominant). According to Blake & Mouton, what determines which leadership style a manager should use? developed a classification scheme that outlines five behaviors that can be used depending on the organizational focus and level of concern for people versus the concern for production. *What a leaders concern for employees is versus their concern for production. Module 8: EXPLORING ELEMENTS OF LEADERSHIP Modules 8 & 9 Modules 8 & 9

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Define power. Define influence tactics. Define rational persuasion. What is reward power? Define expert power. Lesson 19: Process of Design Thinking As you read the lesson, answer the following questions in your own words. What does a status quo management style indicate according to the Blake & Mouton leadership grid? Balance and compromise. When you take other peoples input and opinions into consideration while still refraining from taking unneccisary risks when making business decisions. What does an indifferent management style indicate according to Blake & Mouton's leadership grid? Evade and Elude. Doesn’t take responsibility for results as a way to avoid being involved in any problems. If forced they take a supportive or passive position. What does a controlling management style indicate according to Blake & Mouton's leadership grid? Direct and dominant. Expects the best results and takes complete control and develops a plan to get the highest results. Expects everyone to follow directions and not following the known plan will not be tolerated. Enforces rules that sustain high results. What does an accommodating management style indicate according to Blake & Mouton's leadership grid? Yeild and comply.Promotes positive work enviroment and wants employees to have a positive work expierience. Generates positive and pleasing work enviroment and relationships. What does a sound management style indicate according to Blake & Mouton's leadership grid? Contribute and Commit. Very team oriented. Supports everyones involvement and input to develop best possible solution. Explores all facts and everyones views (even if different) to reach a shared understanding and agree on the best route to take to obtain the best solution. Why is integrity an important quality for leaders? Integrity is an important quality for leaders to have because it trickles down. The values of a leader often are directly translated into the values of the organization. People look to the leaders as a role model and will often copy there behaviors ect. Lesson 18: Bases of Answer in your own words. Use the Activity tab Power is having the ability to influence other peoples behavior to get what you want. Influence tactics are a way people attempt to unfluence eachother In an organization. Using facts, data, and logical arguments to convince people that whatever point you are arrguing for is the best option. Define inspirational appeals. Inspirational appeals are when you use your personal values, emotions, and beliefs to gain support for whatever you are trying to achieve. What are the six sources of power used by leaders? The six powers used by leaders are legitimate, reward, coercive, expert, infomational, and referent. Where does legitimate power come from? Legitimate poweris the power that comes from sombodys role or position in an organization. Reward power is the power that comes from the ability to reward an employee for good job performance. An example of reward power would be when a manager gives an employee a raise for having the most sales in a department. Provide an example of coercive power. An example of coercive power is when a manager suspends an employee without pay for 2 weeks because the employee was late to work multiple days that month. How is reward power different than coercive power? Reward power is different from coercive power because reward power is giving sombody something and coercive power is taking something away. Expert power is when someone gains power because of their knowledge, skills, and experience of particular subject or thing. An example would be how lawyers and doctors are recognized for their expertice. How is information power different than expert power? Information Power is different from Expert power because information power is the power that comes from having informaion that another person wants where expert power comes from posessing certain knowledge or skills.

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List and define the six-stages of design thinking. Empathize—Research your users' needs. Define—State your users' needs and problems. Ideate—Challenge assumptions and create ideas. Prototype—Start to create solutions. Test—Try your solutions out. Implement—Introduce your idea to markets. What leadership style aligns closely to the design thinking model? The transformational leadership approach highlights the importance of leader charisma, inspirational motivation, intellectual stimulation, and individualized consideration as methods of influence that align closely to the design thinking model.

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Question Your Response Feedback _________power is based on knowledge and special skill or experience. Please Answer Please Answer ______power is based on one's organizational role or position. Please Answer Please Answer _____ power comes from being trusted and respected. Please Answer Please Answer Question Your Response Feedback Start to create solutions. Please Answer Research your users' needs. Please Answer Introduce your idea to markets. Please Answer Try your solutions out. Please Answer State your users' needs and problems. Please Answer Challenge assumptions and create ideas. Please Answer Question Your Response Feedback Please Answer Complete the following short statements with words from the drop down list. Once you click in the response cell, a drop down arrow will appear. Select your answer and you will see your feedback. ________ power is based on an employee possessing knowledge that others need or want. _______power is the ability to grant incentives to an employee in exchange for job performance. _______ power is the ability to take something away from or punish someone for noncompliance. Complete the following short statements with words from the drop down list. Once you click in the response cell, a drop down arrow will appear. Select your answer and you will see your feedback. Some words may be used more than once. A supervisor who provides employees with extra time off when they meet a major project objective is exhibiting what type of power? D072 Unit 6: Leadership and Influence Module 8: Activity

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Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Lady Gaga is a famous singer and song writer who is respected by her peers in the industry. Lady Gaga has what type of power? John has worked at his current company for 2 years, but he is already considered a SME based on the knowledge and experience he has developed over his career. Which type of power has John gained? A manager is working to create a more effective and streamlined recruitment and selection process. The manager meets with each of the hiring managers to discuss their concerns about the current process and understand the various steps needed to hire a new employee. Which stage of the design thinking process is the manager performing? _______(s) inspire primarily through intrinsic processes such as internal inspiration. The R&D manager uses production controls to ensure the system can make the item to the expected specifications. Which stage in the design thinking process is being used during this task? A group of employees share with their manager that there is conflict within the team. The manager tells the employees to resolve the problem themselves. Which style of leadership is this manager using? The manager supports team action in a way that invites involvement and commitment. He explores all facts and alternative views to reach a shared understanding of the best solution. Based on Blake and Mouton’s Leadership Grid, which style of leadership is being used? Juan is leading a team to design a new technology that will be used across the organization. Juan has invited employees to a brainstorming meeting in which all employees are encouraged to think creatively and outside of the box. Which stage of the design process does this situation describe? A manager is very focused on the sales numbers of the team and expects the employees to demonstrate high results each month without considering the feelings or opinions of the team. Based on Blake and Mouton’s Leadership Grid, which behavior is the manager exhibiting?

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WEBINAR: Lesson 20: Leadership Styles As you read the lesson, answer the following questions in your own words. Define the term leadership style. What does a leader with a task-oriented style focus on? Describe the term autocratic style of leadership. When is an autocratic style of leadership effective? What does a participative leader value? Describe the term laissez-faire style of leadership. Define idealized influence. Define inspirational motivation. Define intellectual stimulation. Define individualized consideration. Define the term situational leadership. Describe a selling leadership style. Describe a telling leadership style. Describe a delegating leadership style. Describe a telling leadership style. Lesson 21: Interacting with Different Leadership Styles As you read the lesson, answer the following questions in your own words. What does a leader with a people-oriented style focus on? Describe the term participative or democratic style of leadership. How are polices and methods created under a laissez- faire style of leadership? What tools do transactional leaders use to motivate employees? What is the major assumption under transactional leadership theory? What is transformational leadership committed to changing? What are the 4 tools transformational leadership can use? Which situational leadership style should be used when followers have low competence and low commitment? Which situational leadership style should be used when followers have low competence and high commitment? Which situational leadership style should be used when followers have high competence but low commitment and confidence? Which situational leadership style should be used when followers have high competence and high commitment and confidence? Under situational leadership, what determines which style should be used? What determines the appropriate leadership style a manager should use? In what situations does autocratic leadership work best? In what situations does participative leadership work best? Module 9: LEADERSHIP STYLES Modules 8 & 9 Modules 8 & 9

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In what situations does laissez-faire leadership work best?

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Question Your Response Feedback Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Complete the following short statements with the words from the drop down list. After you select your response, your feedback will appear. Jamie’s manager routinely asks her team for their input in business decisions. Her manager also motivates her team with positive feedback and training, sets clear goals, sets high standards, and very much appreciates the team’s work. In fact, her manager encourages her team to look for ways to challenge themselves and perform at their highest potential. What type of leadership does this exemplify? In an emergency situation, where time is critical; there is little time for group decision-making. This describes what style of leadership? A manager who exhibits a ________ style of management provides employees significant freedom, trusts them to use their professional expertise to make sound decisions, and interferes only when necessary. Betty, a new manager, recently hired an employee from another department to work on her team. While Sammy is known to be a real “go getter”, he has no prior experience in this role. Which style of leadership should be effective in managing and directing Sammy? Eli has high competence and low commitment and is classified as M3 level of maturity. Which type of leadership style will be the best for Eli? Sue has managed the Accounting Department over the last 10 years. Sue engages team members in decision-making processes, although she ultimately retains the final say. What’s Sue’s leadership style? Which leadership style should be used to manage a low competence and low commitment team? Under this leadership style, leaders are still the decision-makers, but they communicate and work to persuade employees rather than simply direct them. D072 Unit 6: Leadership and Influence Module 9: Activity

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Question Your Response Feedback Please Answer Please Answer Please Answer Please Answer Complete the following short statements with the words from the drop down list. After you select your response, your feedback will appear. A leader who displays __________ is a respected role model to his or her followers in terms of performance, ethics, and confidence. _______ creates a collective vision that encourages followers to exert extra effort in challenging situations. A leader who displays __________ helps followers to achieve their potential through coaching and mentoring. A leader who encourages his/her followers to think critically and independently is displaying ___________.

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