The Night Manager

Hankins did not even want to speak with the manager; he just wanted a room. Further poor customer service was displayed when the operator did not tend to Dr. Hankins’ needs, and forcefully insisted his opinion that Dr. Hankins should talk to his manager. Mr. Metz needs to review the rules of how to properly deal with the guests and their requirements to the employees. Aside from the operator’s lack of responsibility, the manager did not show any professional behaviour towards the guests

Most weekend nights in the Intensive Care Unit are busy, but this particular Sunday night in July was more intense than any other. Working as a weekend night ICU manager, I do not normally care for patients one on one. I make rounds with each nurse on their patient on a nightly basis and oversee everything that is happening. I am also in charge of the staffing for my shift and the upcoming shift. On this specific night, we had one ICU bed available, but no staff on call. Every patient in the

developed aiming to introduce the motivator factors to employees, such as achievement, recognition and advancement. For manager: This no formalized training nor was there any systematic criterion for becoming a manager. This led to a low effort to performance expectancy as the managers doubted their capability to perform the duties as a manager effectively. Hence, the managers lacked the confidence and knowledge to take initiative in solving certain problem that occurred during business operations

to the area. The front office also is home to the night auditor, a position within the hotel that is extremely important to successfully manage revenue from the previous day. The night auditor collects daily profits

After interviewing primarily night shift nurses, PCNAs, patients, patient families, the floor nursing manager and all five assistant nurse managers about “Quiet Night”, I was able to pick up on what was the root cause of the low score on Quiet Night on the HCAHPS survey score for the unit. * Initially interviewed 24 patients and families, 2 assistant nursing managers, the floor manager, 4 PCNA’s and 10-night shift nurses and 3-day shift nurses on the floor. * Patient and family stated that

Developing a Staff Recognition Program for Night Shift Nurses Nurses are some of the hardest working individuals on the planet. They work tirelessly to help those who come through the hospital doors. Often, their hard work goes unnoticed and unappreciated. This is especially true for nurses who work the night shift. Fortunately, there are many ways that HR managers can show their appreciation to the hard work that these individuals offer to the hospital. One of the best ways to do this is by setting

beneficial to the employees but only to the company. The current system is such that each franchise is equipped with a manager who works under area supervision and is the only full time salaried employee, an assistant manager, a few night managers and roughly 18-20 other non-managerial employees all of whom work part-time with a minimum wage pay. Within this set the managers are

“Napping during breaks on night shift: Critical care nurse managers’ perceptions” is a study by Dr. Marie P. Edwards and colleagues that explores the thoughts and opinions of nurse managers on nurses taking naps during the night shift. This article explores a highly debated topic in nursing that has both risks and benefits to both the nurse and the patient. The purpose of this research study was to explore the perception and experiences of critical care nurse managers with their staff’s napping

There are three different levels of management within an organization starting with top managers, then middle managers, and finally first-line managers. To begin, top managers according to the textbook “make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it” (Kinicki and Williams 17). These managers are associated with the elaborate things in the office environment. They are typically the top dogs of a business. Their

informing my manager in case I get a new job that pays well. Something unbelievable happened at work which changed my situation. After a long and busy night shift. Mostly I inform my manager before I clock out, for him to know am not going home with something which is not mine. As soon as I entered my manager’s office, he told me to sit down. I was a little nervous because mostly when my manager asks me to sit for a conversation that’s, there is a problem or a report from a customer. My manager told me